Came for an oil change, then was informed about a ...

Came for an oil change, then was informed about a recall. Great, let's get it fixed. It will take 5-6 hours! I tell them I'm on my own with my 4 year old and ask what we can do to pass the time. There was no mention of the shuttle service that would take us home. I eventually get signed up for a ride home (after a friend informed me about it as an option and I drag the info out of another employee) and am on an hour and counting waiting for this "convenience". How is this not automatically offered when they tell you at check in that it will be 2+ hours?! Better review with better customer service.