Not going to sugarcoat it--the car buying process ...

Not going to sugarcoat it--the car buying process is not fun for me and to be honest I was ready to give up a couple times just because I didn't want to deal with it anymore. We worked with Bobby the entire time and because of his persistent--yet kind customer service skills--we bought a car! I preferred to talk through email and Bobby respected that until it got close to the end of the negotiating process. If I ever plan to buy a car again from Toyota, I'll definitely come back to work with Bobby at Toyota Sunny!