Froedtert Health Reviews

Will never come here. My friend is in visible pain in there ER and I get that other people are fine but when people are not physically okay maybe they should get attention faster. We had an earlier car accident and I feel like this should take priority. This hospital - I would never refer it to anyone else.

Drs friendly, but do not explain all problems that accompany a certain disease.

I love Froedert Hospital. All my answers that I have had questions too, were finally answered. The Billing Department needs work. Excellent Doctors, Surgeries went like a breeze. I trust Froedtert hospital with my life.

This place is amazing never felt this comfortable in a hospital ever felt like a king with servants doing everything in there power to keep me alive and as you can tell it worked

Although I was very sick, the waiting room was loud and ghetto, but I was seen 15 min after getting there. The tech Sandra was awesome, my nurse(forgot) her name , and Dr. Tucker.

The doctors and nurses were amazing and couldn't do enough. The hospital was spotless and well equipped but to an Englishman the funding/ Insurance was a nightmare compared to the NHS in England

Wanted to give the valet driver Johnny a thumbs up. I attended the emergency room department last night he parked my car quickly and after being discharged I spoke with him. He not only retrieved my vehicle quickly n the cold weather but he was very polite! He takes pride in providing great customer service and adds on to the patient care for froedtert. Some may not know but the first person you come in contact with sets the tone for how your stay will go. Thank you so much for your positive words and excellent customer service!!!

Went to the er because I was having an reaction to some medication I asked to have labs done they told me they couldn't do it and I have to see my doctor now am wondering if I got the wrong hospital to go to its a shame how the night shift treat people if they don't want to work they need to find them another job very

After spending three hours and sharing that I have severe pain in my rib cage the doctor tells me maybe it s your period when I m not even on my period. Because apparently my uterus is within my rib cage. Waste of time. Went to aurora and they got to the bottom of my pain in less than an hour , surprise not surprise the underlying cause was not period related. Go to aurora if you want people who actually care about what you re telling them is wrong.

Had a hysterectomy last July. They left the ovaries. Today, I have a giant cyst on one. They want to wait and see even though I've been in pain for 3 days already. Then, despite specifically stating I refused to be admitted only for observation, that's exactly what they did! I then received the most condescending lack of care from Dr Manning that I will NEVER use Froedtert again! I literally had to remove my own IV!
My little sister called about egg-free flu shots and was told "that's not a thing." It is a thing. She's had them before. Just because your pharmacist has never heard of something doesn't mean it doesn't exist.

I m a little surprised by all of the negative reviews. My father had extensive back surgery in early Feb. 2020 and received excellent care at Froedtert. He was admitted through the Center for Advance Care though we spent most of our time while he was in surgery in the main Family Services there. All of the volunteers there were wonderful and supportive. (Extra special Thanks for volunteering to help families through difficult times.) After his surgery, the nurses and aides on his ward were warm, friendly and attentive.

People spending time at a hospital usually are experiencing a worrisome and frightening moment in their family s history. I appreciate all the care shown by the Froedtert team.

My Mother had breast cancer, she has Medicare only, after requesting financial aide, "which she qualifys for" they never finished it. I live out of state. Just learned she has been paying on that bill for 2 year's. Unacceptable "My humble opinion only" . I will be looking into this when I return to Wisconsin.

My daughter's life was saved by the trama care unit who removed her spline after a terrible car accident but a few months later infection was dis-covered. On our return visit we sat for almost 5 hours in the emergency area waiting on the arrival of the trama unit doctor(s). I just think that health care has become politicized and complicated by the POTUS laws and uncaring.

I will be getting a kidney transplant. The team they have are wonderful and very supportive

Let's just say this has been an adventure. And not in a good way.

Would give zero stars if i could. I left feeling worse than when I went in and im STILL in pain. I told one of several nurses after they all asked me my pain level 1-10 and I told them an 8. I was rushed out to the waiting area so I can leave. My acid reflux is still burning and I have no medication for it. All they did was feel my stomach and ask me the same questions. I CAN FEEL MY STOMACH AT HOME. I left with yet another misdiagnosis and I am very angry about that because I just wasted my time and Im still hurting. Then they told me since I am a self pay patient I have to pay an extra 100. FOR WHAT?! These "doctors" and "nurses" should be ashamed of themselves. All I received was some milky numbing liquid for my reflux and was sent on my merry way.

My stepson is in the process of being treated right now for an undiagnosed low red blood cell condition. Unfortunately, since we do not take blood, we have had to use an alternate method to rebuild his cell count. Anyway, we have been dealing with Iodine infusions, tests, and more tests...Still no resolution, not even a diagnosis. Liver biopsy tomorrow...So far (even with EXCELLENT insurance), we have amassed over 900.00 worth of co-pays in two months. The collectors have already begun calling and harassing us..."your current bill is in excess of 800.00, how would you like to pay that???" REALLY? My focus is on keeping my son alive and the rude, inconsiderate, and downright disrespectful calls are too much for us to take at this point. Hey...I have a novel idea...Lets actually try and help the patient BEFORE we start harassing the payers for money. I despise the billing practices of this place and thus far, the care hasn't been that great either.

I broke my back at the T12 vertebrae on Wednesday and was taken to the trauma center ED, they transferred me to the hospital trauma unit where I was take. Great care of by all the staff.. a few of my nurses Taylor, and Sam took so great care of me for several days ... they were sweet and stayed on top of my pain medications to keep me comfortable, I rarely had to call upon them but when I did they were by my side right away and patient with me. They put me at ease and made me at home !! My other nurses Alex and Morgan I had for a day the first day I was there were so sweet and helpful and got me through my rough times being patient with me and making sure I was comfortable. My CNAS were also amazing they worked great with Taylor and Sam they helped out so much, I had nonstop help from Megan to chloe to Katrice and many others . Chloe gave me a bath and helped me put my pajamas on so I could be comfortable, they always made sure my bed was clean and ready to go after using restroom, from My Nurses to CNAs they made sure my room and table was always clean and again I m going to emphasize THEY always made sure I was comfortable and out of pain the 6 days and five nights I was there !!! Thank you Thank you all so much for going out of y I r ways to keep me out of pain and feel like I was at home !!! I could not have asked for a better team! Y all rock !!!

NEVER AGAIN! Unprofessional staff in GI lab. Left me in a soaked gown from faulty IV leakage, sent to surgery in soaked gown, never even offered a clean gown or towel! Rude post op male nurse. Think twice before making an appointment for any reason at this hospital...your comfort and care is not a priority to them

Initially gave one star- was in active labor and was sent home due to understaffing. Came back in the morning and I was progressing quickly and in need of pain management being 7 cm dilated already. The reason I changed my rating was the nurses who helped deliver and with my after care were sweet, calm and caring. Only one or two miscommunications, they were truly fantastic. Changed everything once we were admitted and being cared for through labor and after care.

I read some of the one stars, I got to tell you I had nothing bad, so far, at this place. Unbelievable people working there, doctors, nurses, all the assistants behind the desk, cleaning people, you name it. I have nothing but great things to say about all of them. Love the attitudes I've seen of all these people, made me feel welcome. It seems they go out of their way to help me with my appointment scheduling and such also. Came here for a second opinion on my ISSUES, if you will, and love the care they have provided so far. Yes, it's a strong 5 stars from me. I know people that this place have saved their lives when other hospitals and such gave them no hope. I'll stay here and make the hundred or so mile drive to get here, I think my life is worth a few extra miles of driving and a tank of gas. But that's my opinion!!

LET ME JUST SAY I WAS GOING IN TO HAVE MY SHOULDER REPLACED. I AM 65 YEARS OLD AND HAVE 2 HIPS REPLACED ALSO BUT NOT AT FROEDTERT. WOULD I EVER GO BACK NO!!!!I AM WRITING THE REVIEW, CANDY STIEN NOT STEVE STEIN AS IT SAYS BELOW.

FIRST THE NIGHT BEFORE ABOUT 3 DIFFERENT DOCTORS CALL YOU, NO PROBLEM, IF THEY ARE ACTUALLY LISTING WHICH NO ONE DID!

I TOLD THEM THAT I WOULD HAVE A PANIC ATTACH, THE VERY FIRST THING I GOT THERE, THEY SAID NO PROBLEM.WE WILL GIVE YOU SOMETHING. REALLY, FOR 2 1/4 HOURS I GOT NOTHING. I ASKED EVERY PERSON THAT CAME INTO THE ROOM.,TO PLEASE GIVE ME SOMETHING, GOT NOTHING FROM ANYONE.

NOW THEY TAKE ME TO GET A VAIN TO START SOMETHING, NOW MIND YOU, I GOT THERE AT 5:00AM AND NOW THIS IS 7:15AM.

AFTER 4 TRIES BY A RESIDENT AND MY BLOOD IS ALL OVER THE FLOOR, THEY GET ANOTHER RESIDENT. I ASK FOR A DOCTOR NOT A RESIDENT, WOULD NOT GIVE ME ONE. ANOTHER RESIDENT STICKS ME AND GUESS WHAT STILL DOES NOT WORK. GETS ANOTHER RESIDENT, THIS TIME IT WORKS, ALMOST WALKED OUT RIGHT THERE.

OKAY, I SEE MY DOCTOR 1 MINUTE, NEVER SAW ANOTHER DOCTOR EVER AGAIN, FOR AA I KNOW A RESIDENT DID MY REPLACEMENT.

SO NOW I GET TO MY ROOM. NURSE AND THE TECH COULD NOT SPEAK GOOD ENGLISH AT ALL, REALLY, AND THEY COULD NOT UNDERSTAND ME. TOOK THEM AWAY AND GOT ME SARAH WHO IS A TECH AND SHE WAS A BLESSING FROM HEAVEN. FUNNY THING SHE COULD UNDERSTAND ME PERFECTLY. MY 2ND AND 3RD SHIFT NURSES WERE PERFECT, AND I AM SO SORRY I FORGOT YOUR NAMES.

BUT THE WORST WAS WHEN YOU HAVE TO SHARE A BATHROOM WITH THE PERSON IN THE NEXT ROOM. YES, YOU HEARD ME CORRECTLY. ONE BATHROOM FOR 2 ROOMS. EVEN ST FRANCIS HOSPITAL WHICH IS OVER 65 YEARS OLD HAS A BATHROOM FOR EVERYROOM.

SO THE PERSON NEXT TO COULD HAVE SOMETHING AND THEY DO NOT CLEAN IN BETWEEN USE, SO HOW IS THAT SAFE FOR EACH PERSON

I've never been to such an unhelpful hospital the front desk staff as well as the security yelled at me for trying to get my friend with a decapatated thumb a blanket and an ice pack

Good secretaries. Calls are quick and to the point and information is found immediately. If you have a loved one here and want to check up on them, it is incredibly easy to do so.

If I could leave a 0 rating I would.
Was brought un by paramedics with chest pain and a high BP...was left in a waiting room. Was never put on a heart monitor after I got a room. Doc kept pushing that it was most likely heartburn. Um no...if it was, wouldn't the meds they had me take helped?. Needless to say they didn't.
They treat patients like they are a burden and are bothersome. And now they will charge my insurance company a ton.
DO NOT GO HERE FOR ANYTHING!!

If someone is coming into the ER with chest pains and shortness of breath, take them back immediately. Those symptoms arent to play around with. I have asthma and almost died because the ER took 20 minutes to see me. I ended up in telemetry because my asthma attack was so bad and my heart rate was 110.

Children s Hospital was fantastic but had to move to Froedtert and always have to wait for appointments, and outside labs orders are mixed up.

This is the only hospital in my area that treats my genetic condition, but I utterly hate it every time I'm forced to be treated inpatient here. Hospital policy means that all of my medication must be locked away and only administered by a nurse. I'm a type 1 diabetic, so at home I have access to my own insulin and glucose tablets as needed. There are not enough nurses on staff to have one dedicated to giving me my medication in a timely manner, so mostly I spend my days here not eating. It's infantilizing and actively bad for my health. Also the food sucks anyway, so I typically lose 5-10 pounds every time I'm here despite already being underweight.

We ve been to Froedert more than we d like, but almost down to a person the staff is kind, considerate and friendly. They ve seen us through hear attacks, life threatening illness and the birth of our baby and we could not be more thankful for the care we ve received!

Had a severe car accident last year. I got a flight for life up to Froedert. The doctors and nurses are top notch. 33 screws and 4 plates later they fixed me up. 1 year later everything is holding up well. I emailed them several times with questions over the past 6 months and always got a prompt response.

Treat patients unfairly and poorly! Never in my life going back!

saw what was suppose to be the best neurosurgeon there for spine surgery. worst experience ever. the doctor never came in before i was wheeled into the surgery room, even in the surgery room before i went to sleep in only saw the resident standing over me as i asked and asked for the surgeon. to make things even worse the doctor never even went to speak to my family and friends who were waiting for me. smh once i went into my room my family asked the nurse over and over for the doctor they wanted to see him ... the response from the nurse was hes in surgery with other patients! i did not see the doctor till two days later. i only saw the p.a. this is the worse experience i have ever had and would not want anyone to have to be treated the way my family and i have been treated or lack of.

Excellent care. Compassionate staff with competent clinical skills!

I will never forget the name Rachel she was the one that proformed at least 10 hours of my stitches, even though she had other patients. I honestly salute her she was always on top of me, I was her main priority. She did about 95% of the labor by herself untill she finally got help close to the end. I am honestly very blessed to have her to take care of me!

Security wouldn't let me in to see my father who had just finished surgery because it was 8:03 pm and children under 18 aren't allowed in the hospital after 8 pm. I had my two month old, he said to leave her in the car, then I could come see him! Going to Aurora from now on!

My Wife Sabina had been a patient at Froedtert Med College Of Wis since 2005.. until she passed away in late 2015. We had numerous medical experiences,with countless Doctors ,Nurses and support staff. Each and every one of these people were extraordinary in their role as medical professionals. Our family has only the highest praise and respect for everyone who Sabina encountered for medical treatment at all levels of care.... from the Emergency Room , the transport people, to the food service, the Housekeeping cleaning, Every person in this Hospital went beyond the norm in providing meaningful medical care.

We are just common, ordinary , everyday people who demand nothing more than what can be medically accomplished as best it can . We as a family know in our hearts that these people at Froedtert strive to provide medical care beyond what others consider as excellent, they work tirelessly to reach the level of extraordinary care for all ,in preforming their duties. How do you thank all of these people , maybe this note from our family is one way ,but we do not think it is enough to show our gratitude it will never be enough in our hearts .

Best hospital best service fast service unlike most hospitals great doctors, everyone was very thourough and very helpful, and very polite. Thank you guys very much for all the help you have given I will recommend to anyone that needs medical attention.

Staff are friendly but waiting to eat broth after no food for 20 hours because certain staff have to go thru this channel and that one is unacceptable

If someone is coming into the ER with chest pains and shortness of breath, take them back immediately.!!!!!
Rest In Peace Tashonna Ward !!!!!!

Use to be the best but these past three years have proven otherwise.

1. If you go to the hospital for dehydration good luck getting help with that. Multiple times I went in for just that. They say they'll get you water an IV. What a rare event that is. I was better off at home trying to drink fluids while attempting to not pass out.

2. The ER is highly mismanage and some of the people are flat out rude.

3. Several years ago young woman who will remain nameless called the hospital because she was with out her anti-depressants and had many concerning symptoms. A heartless woman on the the phone ask why she might be having these symptoms. The patient said simply I don't have my pills this might be why. She had chest pains, & a hard time breathing. She wasn't sure if it was stress or her other medical conditions. The woman on the phone continue to yell at her saying I can't get your pills. The patient said multiple times I know you keep asking me why I might have these symptoms and I'm just telling you why I might have them. What a kind of human being would not give damn or listen to such a situation? If that patient had killed herself due to that woman's unprofessional behavior you would best believe action would of been taking place.

4. Lastly this hospital does not take ownership of their actions. They are quick to blame doctors and nurses that have nothing to do with anything. They will fire a good doctor or nurse to keep their good name. The only problem is they don't seem to have much of one anymore.

Wisconsin must invest in better healthcare some shape way or form. The hospital care has greatly decline and there has to be a way to stop this.
With that said most of their specialist doctors are decent however I say not all of them meet high standards.

They gave my mom the most excellent care. The nurses were so nice and they even gave me a hug. Incredibly sweet people here. I can't say enough. Dr. Hettinger is the best!

Don t get me wrong, the care and treatment I received at Froedtert was great. It s been what has ensued after that has made me leave this rating. I recently went for an EEG because I was experiencing seizure like symptoms. Not full blown grand mal seizures that people usually associate with seizures, but partial seizures which are very minor and more of an annoyance than a life altering condition. Because of these symptoms, my primary care doctor (not at Froedtert) decided to suspend my drivers license until I received medication for my seizures. Wisconsin has a 90 day suspension rule for people with seizures, and mine were happening almost daily. I went to Froedtert, and one of the doctors (Dr Chris Anderson) told me that the 90 day rule wouldn t apply to me because I don t lose consciousness and I have control in my body to correct my driving. Exited by this news, I scheduled an appointment with my primary care doctor to sign paper work to reinstate my drivers license. When I got there, the doctor from Froedtert had left no note saying I would be eligible for a license effective immediately. My primary care doctor refused to sign the paperwork and instead told me to call Dr Anderson/Froedtert to get the situation figured out. Once I called, I was told that Dr Anderson wouldn t be able to sign any paperwork, because I was not a patient of his. He oversaw my EEG, but apparently that was not enough. So now I m stuck with no drivers license, and a primary care doctor who s unwilling to sign because a doctor at Froedtert didn t put a note in saying he believed it was ok for me to drive.

My name is Sam. We were left with no doctors on shift at all. My wife was under a lot of pain and there was no pain management. No doctors, nurse was not available. Simply poor service. I will never come here again and not recommend it

Awesome place would not be alive today without them!

why she always be rude black women upper 3rd floor wanna be kick out her office and i don't understand her fourth attempted it last until final warnings!!!!!?????????? not so good everything is bad mood.

I love my doctors here. Everyone really cares and listens and explains things so well. There has been construction and road work going on there forever, so drivers need to proceed slowly and carefully. Really fun gift shop, too! Medicare is cheerfully taken.

I have had a lot of recent health issues and been sent to different specialists. I appreciate that all the medical staff take time to listen to all my concerns and symptoms and explain why they are taking certain tests or giving specific treatments. My girlfriend has had years of negative experiences in the past with different medical professionals and I know that we are both happy with the medical care we received at Froedtert.

I had a Cabg x 6 at this facility. They treated me well, and met my needs completely. I could not ask for anymore from any facility. Cardiology / surgery did an excellent job, all the care givers treated me with respect. They are simply excellent!

I, Kayla Spain, came in today at 730 for an eye appointment. My condition was Dr. Conto found on a scan, Swollen Eye Discs. He was very concerned and had me see the neuropthamologist and she was TOO passive saying I was fine and just had tendonitis of the eyes and migraines. I didnt believe her that nothing was going on. I get painful migraines, Conto was helpful which I am thankful for but she was not. I became very depressed because she doesnt agree with what he thinks. I so drained. Froedtert os usually cold; the are just s studyinv hospital. Thats it, no one respects patients from there to the hematology, patient advocacy are rude and hang up and lie.

I brought my daughter in for an MRI and it was after hours so most reception desks were closed. I had dropped her off and said I d meet her after parking. We both got lost but I found Jerhone in 2nd floor radiology. He went way out of his way to help me find where she should be. She was still lost so he went and found her and showed us where to go. I was so grateful!! Then when he got back to his desk he called the Dept we were in to make sure we got there ok. Exceptional customer service!!! Please acknowledge this guy, he really made this place shine tonight.

I've had two negative experiences here. Went for a yearly checkup after I moved to Wisconsin so I could establish a doctor to go to. The "yearly checkup" consisted of the doctor coming in and asking how I was. I said overall great and the doctor then left. I was like ??? umm blood test and other tests to make sure?? The doctor responded with telling me "we don't do those here unless they are medically required." In the 24 pervious years of my life they have been standard at yearly checkups. I guess froedtert doesn't follow the same practice as every other doctor I've gone to in my life.
The second time I went was at their dermatologist office. I had a few warts that needed to be frozen off and had a few other questions for the doctor. Long story short, I never got to see a doctor, only a student, even after requesting to talk to a doctor so my questions never got answered. When it came to freezing the warts off it seemed like the guy had never done it before and there was no supervision. 7 of my fingers all blew up the following day with massive blisters because he used way too much nitrogen. I've had this done dozens of times before and this is the only time I've ever regretted having then froze off. Called to give a status update and to let the student know what happened so he could correct the actions so it doesn't happen in the future (he told me to give feedback since he was a student). Since I was calling with constructive criticism instead of a fantastic 5 star review, the lady I spoke to at the desk pretty much told me to file a complaint. I'm like huh? no I'm giving follow up feedback for the student, not trying to file a complaint. He's learning, it's fine, want to help him in the future. She responded with "we don't do that here" and hung up on me.... cool...cool...looks like he'll make the same mistake over and over and over again then. Great job helping your students improve.
Fool me once, shame on you. You've now fooled me twice, froedtert, so you'll never be seeing me again.

This is the same hospital that a young black woman dies after she went to the ER for shortness of breath and chest pains, but had to wait HOURS for care and ended up going to an urgent care instead. She died for no reason other than lack of care.

Because they saved my beautiful girlfriend from cancer,she almost couldn't make it,but they saved her

If you would like to wait hours in a waiting room and finally get to see a doctor while sitting in a supply closet with no chairs this place it for you. Worst ER experience ever! Too bad we drove an extra 20 minutes because we were told this was the best ER in Wisconsin, not true! We ended up leaving with zero medical help. I've been trying to call to speak with someone from customer service but apparently EVEYONE capable of taking a complaint is in a meeting. We pay for insurance and even with good insurance we pay expensive copays to go to an ER, this was not worth our time or money to revive zero medical care and treated like garbage. It wasn't even busy and they had clearly open beds, why were we out in a supply closet.

They are very friendly and hospital cuts tremendous

My mother and cousin were in a horrible accident on the highway. They had to be cut out from the car after it flipping a few times. After getting to the hospital I found it to stink and was very dirty black mold and urine on toilet seat!! I don't feel they got the care they needed! I would never send a loved one to that funeral of a place!!!! Needless to say they will be going to our hospital in our town!

They have a great (and extensive) facility with a variety of specialty clinics that are full of very qualified staff. I spent too much time in another local hospital system and received no diagnosis and felt unheard but when I switch to Froedert they completely restored my faith in the medical profession. My doctors at Froedert were able to provide answers and medication within the first visit. Simply incredible and highly recommended to all seeking a second opinion, because of their size and the fact that they are a teaching hospital system means they have a larger experience base to offer you as the patient.

Orthopedic Department in the specialty clinics is top-notch!

It's a wonderful feeling to know your loved one is being taken care of with compassion and knowledge. The hospital is clean and organized. The doctors work in teams and the nurses are patient and kind.

The healthcare side of things is normally very good. All the Docs, Nurses, Techs, and support people are very compassionate and care about the individual as a patent as well as a human being.

The billing staff on the other hand seems to be in need of serious training or retraining. If there is any slightly abnormal situation or mistake in the coding of an item its seems they are unable to deal with it correctly.
My wife suffers from stage IV cancer so we are at the facility quite frequently and of course rack up some pretty big charges. It seems every month for the past 3 or 4, we are spending hours on the phone with a different person each time going over the SAME issues time after time. It is very frustrating to have to mail, fax, e-mail forms again and again , and to call again again for the same situation.

Today sorta broke the camels back, a person named DOMINIQUE spoke rather abruptly and harshly to my wife insisting our facts were wrong. At DOMINIQUE'S instance we conducted a 3 way call with her, us, and our insurer. Half way through this call DOMINIQUE just hangs up. It was her idea in the first place and now you just leave the call without explanation or follow up? Apparently she also did document anything correctly so that when and our insurers re initiated the 3 way call we were back to square one. Very frustrating. Thankfully the next person (Tasha) was was much easier to speak with, though i must say having spend even more time reexplaining things and wasting our insurers time on the call is unfortunate.
Again, love the care given at Froedert but PLEASE have the billing staff given remedial training on their duties and procedures as well as common courtesy and phone etiquette.

I hope someone s sues tf out of this place! How do you neglect a patient that had CHEST PAIN AND SHORTNESS OF BREATH! and now thanks to your negligence your patient has passed away! Can t for the day to karma comes for y all!

Froedtert hospital does not treat patients right and is RUDE and mean when treating their patients. They do not care if they treat them poorly. Do not go or take your family/ friends their, it is unsafe for people to go there. The doctors and nurses do things to patients that are not necessarily needed. The doctors and nurses also take patients belongings and do not let them talk or call their family s even though the doctors tell their family that the patients can call them. They also do not tell their patients what they are going to be doing to them and that makes the patients get anxious and nervous. If I could I would give them 0 stars but since I can t I have to give them 1 star.

I usually don't have a great experience at their ER, I usually end up going to the Moorland location instead due to the long wait. However, I was at a doctors appointment and ended up needing to be rolled downstairs to the ER as I couldn't walk (room was spinning) and couldn't tolerate light due to a pretty severe migraine.

I did have to wait, but at least it was only around 15 minutes. In the past, I have usually had to wait to receive medicines, but they were on the ball. Saw the doctor and the resident within minutes of my arrival in the room. The migraine "cocktail" was administered to me which started to help, but didn't take great care of it. They looked at my charts and saw in the past I received a couple different medicines, so they gave me those... and that took the migraine down to a tolerable status.

After everything started to work, all the doctors got stuck in the trauma bay due to a couple flight for life patients that arrived. Even with that, Dr. Ricci... the resident who was treating me, came back after and was extremely apologetic about the wait in getting me discharged. He went the extra mile and referred me to someone who can help treat my more common migraines a bit closer, and really made sure everything was good before letting me go.

The nurses, I can't say good enough things about... they were awesome as well. Kudos, because I was impressed... that type of care for being so busy is awesome. Not sure if something changed in the management of things, or I just got lucky... but I thought I would make it known that it isn't all bad, and care can be very good here in this ER.

We gave been going to Froedert for several years now, but unfortunately this year we are dealing with over billing. This is the third time we have been double billed. Someone should be looking into this. Not very happy.

This is the worst, most backwoods hospital ever. Drive another 5 miles and find someplace else to go. The equipment is shoddy at best. They can't put in or properly tape an IV. And they'll lie to you and keep telling you that meds are coming that have never been ordered. I seriously considered just walking out. Registration nurse wouldn't tell me where the bathroom was when I came in.

One star is one stars too many. They should take the "Lutheran" out of their name and spell it "Froedirt."

Horrible billing department! They refused to bill our insurance and tried offering us a 40% discount instead. You think we're going for that? Not a chance.

I called another time about the same bill, concerned it may go to collections. They say,"Can you make a good faith payment?"

For a bill I owe $0 on? Of course not!

With other high medical bills, you tell them what you can afford. They say "no" and tell you what to pay.

Don't fall for the "it's all about getting you the best care you deserve" routine. Froedtert's out for cold, hard cash.

And it's not worth it because of the resulting trouble afterwards. Don't waste your time.

I had a stroke Thanksgiving 2015 in December I was laying in Froedtert brain trauma wing, I moved my finger on my paralyzed half of my body for the first time in 2 weeks. It MOVED! Hey doc.... IT MOVED! Dr. Ketchum said "looks like you are going to get some movement on that hand". My reply was "Dr. Ketchum, I love to ride my bicycle, next fall, I AM RIDING in the Maywood Earth Ride, so you better get busy". The Staff at Froedtert was busy, helpful and compassionate. The Following Sept 2016, I rode my bike 25 miles at the Maywood ride with my son.

Best care I've ever had in any hospital or ER hands down

Having everything I need at one location is appreciated.

This hospital sucks and all should follow the hospital policy

Great surgical team, and CVICU. However, they have kept my husband there WAY too long for the condition he is now in, mentally. He is a dialysis patient as well, and has been given dialysis about 9 of the past 12 days. Also, last night they moved him to a different room - same unit - without ever contacting me with the reason why (he had complained in the evening about heart pains, so they took him for an EKG) and moved him to a new room without ever notifying me. Very disappointed in the poor communication.

Emergency room, resident, "doctor", Adam Haggerty, was extremely unprofessional and lacked patient compassion. He should really find another career. We drove all the way to Froedtert expecting to get 5 star care and this guy just made it a complete nightmare. He was very judgmental of past history and kept asking the same questions repeatedly, which had nothing to do with why I was even at the emergency room. Hopefully someday when he needs medical attention he gets the same kind of care he gives.

Please check your bills. They coded my yearly exam incorrectly and sent me a bill for $371 dollars. I called and spoke to Donna and was informed that they checked on it and determined that it was coded correctly. Obviously it wasn't if my insurance denied their claim. They refuse to fix this. I am being extorted and have no other option than to pay to preserve my credit rating. I had a billing issue with St Mary's and it was immediately rectified, so I'm not understanding why I've been treated so rudely by Froedtert's billing people.

I requesting a call back via phone the week of April 12th 2015, the person on the facebook page also said I would receive a call back this week, the week of the 19th. It's April 23rd and I have yet to be contacted about this.

Got a call from Diane today, what a remarkable and helpful woman. The bill situation was remedied and now I can sleep at night without being stressed. I wish all of the people I deal with on a daily basis were like Diane.

Love to work here. Love my doctor's here. Great hospital. Great organization. Great people.

I've had many good experiences and only a few bad ones. My impression is that they push lots of tests ($$) and only allow a few minutes with the doctors. Also, they all refer you from one doctor to the next and each doctor wants more tests. So-- every problem takes ages to get resolved. Of course I have multiple issues so that must be taken into account. Seems every corporate health center is like that.

Worst ever. Nothing but test after test. Spend next to nothing time with doctors. Doctor told me I want you to get better and not need any medication. So what do they do prescribed me 4 medications. Let's see all those tests 5 minutes with doctor adds up to tons of money. Huge bill. Refuses to work with you on a payment plan. Either pay what they want when you want it or diet sued and wages garnished. Go elsewhere unless you have to go here.

Hi my name is James. I was at froedtert hospital today. And it was the worst visit I have ever experienced. I waited for hours I mean at least 5. I was taken there by ambulance and was told it won't be long before I go to the back. Well I never made it to the back. I was given the run around the whole time I was there. I lost feeling in my legs and I guess that's not important to them. And I was not a priority. So I left. And I know someone from this place is going to respond so please do. Because I have a lot more to say. And I still have not seen a Dr yet.

A friend was in this hospital, and they seemed to be treated well. The rooms are nice, large, and clean. The nurses seemed wonderful. I personally went to the emergency room many years ago, and thought I got outstanding care. So, I don't have much basis for saying it's a good hospital, but I've only had good experiences with them.

BEWARE OF PATIENT RELATIONS DEPT whose policy is to protect Froedtert.

Because the staff doctor in the ER refused to come near me during his so-called exam, later the PA explained that I should stay overnight to do a stress test on the treadmill the next morning as a convenience. Meanwhile, my heart assessment was very good and in fact did not necessitate an immediate stress test. However it was 10 p.m. or later and I wished not to disturb friends to come pick me up. I remained in an Observatory room in the ER overnight.

At 8:50 a.m. I was taken to the area for the stress test. Once I arrived I found out that they intended to inject radioactive isotopes into my blood stream twice, one time before and another during the treadmill challenge. I was never told about this type of nuclear procedure. I found this exceedingly disturbing. (Please note that prior to taking the injection I explained to the technician that I am not comfortable with any form of drug especially directed into my veins.) At this time the tech should have explained to me that there was also the option of an echocardiogram. Instead she simply remarked that after 15 years of serving in the nuclear department no one has suffered from side effects. I explained in great detail that I have had serious venous problems in the past including but not limited to Von Willebrand. In fact I wear a medical alert bracelet because of this disorder.

The PA failed to mention anything about radioactive isotopes as part of the procedure. I was therefore subjected to an irreversibly damaging treatment. Exposure to radiation may be a minor concern for doctors trained to administer it in spite of research substantiated by facts its deleterious effects.

Further, no pricing was given upon any of my enquiries. How does one make an informed decision without essential information the hospital possesses but conceals from patients desirous to manage expenditure and appropriate care?

Having taken the first round of the venous injections with this type of invasive approach, another gentleman was rolled into the prep area and was surprised to learn that injection would be administered. He said that he was accustomed to the Echo. In other words, he, too, was misinformed about the procedure prior to the actual execution. These are signals of egregious oversights when informing patients of what to expect. Patients generally are in compliant mode while under care trying to trust the healthcare system.

Following the test I was told I needed to have another blood draw because they had diluted the first attempt at a draw making it unreadable. I requested no charge should be incurred due to their errors. The nurses and other staff members informed me that they must submit the charges according to electronic protocol.

And another nurse missed a vein keeping the needle in my arm filling it with fluid so obvious yet never addressed until later when I finally brought to their attention my discomfort.

A day later lesions mysteriously broke out all over my body. I took pictures to document side effects. When I went to see my Froedtert doctor and showed her the pictures of the sores and current ones she explained that she does not deal with this sort of matter.

The Nuclear Dept. never asked to examine me even after I shared with them my symptoms. The doctor in that department sent me the ingredients, and it turns out that metal was part of the solution. In the past I react to metals. Had I known this in advance I could have avoided this ongoing issue.

And don't be fooled by the Patient Relations veneer of caring for patients. Their job is to protect Froedtert. They dismissed my concerns without seeing me face to face or interested in observing first hand all the lesions on my body. My issues dismissed was closed and final.

I have never been denied care and yes I have full health care coverage.. I want a second opinion from the spine clinic and they denied seeing me. Thought this was a top notch hospital, waste of 2 weeks trying to get in down there!! Never again with this place and wouldn't recommend to anyone!!

Went in for an MRI and was met with rude and condescending staff at almost every turn. From the doctors down to the receptionist, this place just gets worse and worse.

The doctors are great and very thorough. They treat you with respect and are knowledgeable in their specialties. However, the billing department is a nightmare. It is extremely confusing and they do not communicate with you well. I am always getting charged for things without my knowledge and constantly having to call one of the billing officies only to get no where. To add to it, the billing department has no sympathy for what you are going through. When your health is at stake, the last thing you need is to be harressed for thousands of dollars of unreasonable charges, including those for services you didn't use! It drives me away from seeing doctors at Froedtert.

I concur the test after test! I have had horrible experiences with this. I heard they were the best but for the most part mediocre service at best, no real results for any of the issues only more problems. Latest experience went to URGENT care for one issue, I don't know why I was sent to the emergency, it seems as a way to keep billing your insurance. The tests really had nothing to do with what I went in for. I left feeling upset and really creeped out by the dr.s that cared for me. Wish I had of avoided the trip all together, it just made me even more dissatisfied than lve already been with them. It's been a whole day and I'm still steaming mad!

My husband suffered an extensive Pilon fracture due a fall from a ladder. With a torn saphenous vein as well, he could have lost his life. Twelve surgical procedures. There is NO other hospital in Wisconsin that could have offered the trauma specialists he needed and so quickly. Excellent nursing care was given. He has had a 98% recovery. The 2% is just due the fact that he cannot run now. As for the billing complaints I see in these reviews: Froedtert has revamped their billing recently. I felt some of the billing confusion was attributed to OUR health insurance company. Everything was clarified with time. Honestly, I think the billing from other facilities is worse from my past experiences. It has historically been an across the board issue with all major healthcare facilities. I see a vast improvement in the billing system now.
Thank You Froedtert

I had a great experience with all the staff of pacific medical center. From the nurses to the anesthesiologist, everyone made me feel safe and relaxed. The equipment was all state of the art and the rooms were clean and accommodating. I was well taken care of and I will always appreciate that.

After surgery, the nurse was very rude and the lady from the lab stabbed the wrong vein causing blood to gush out and I had a large bruise for over a week. Unacceptable!

My dad has been undergoing Chemo at Froedtert for several months now. Overall I'd say it has been a relatively positive patient experience so far, but recently they've made some seriously stingy decisions that really make me question how much they care. When my dad started with Chemo, they used to make snacks available such as a cookie or a small sandwich. A few months ago, they stopped this as a cost cutting measure. The nurse explained that they would have mothers come in for Chemo who brought along their young children, sometimes two or even three children. These mothers had the audacity to ask for a snack for their children while they sat for hours undergoing chemo.

Apparently this was costing far too much money for the hospital to spare, so they had to stop providing access to anything but water, even for the patients paying tens of thousands of dollars for Chemo in an effort to save/extend their life. In no way am I trying to equate snacks with quality of care, but the cost cutting begs a few worrisome questions. How hard is Froedtert struggling financially that they need to save what must cost them a few hundred dollars a week when their revenue is in the billions annually? How soulless do you have to be as an exec to deny incredibly small (but meaningful) gestures of empathy to patients/family members in order to save a few dollars? And if they're grasping at cost cutting measures such as eliminating cookies for chemo patients, what other corners are they taking? Even a car wash can afford to include a cookie.

If you're going to charge an insurance company a $100 for administrating a tylenol, at least spend part of the profit pretending the company cares about patients treatment experience.

I am not sure that this is the correct format to use, but I would like to make some comments about your facility and staff.
I was in Wisconsin yesterday. I had suffered a bad bloody nose. I had a scheduled flight back to Arizona last night. I needed to do something. I found your facility listed on line and walked into your urgent care center. The facility was very clean and the front desk staff was friendly and professional.
I was first seen by Shannon. She also was professional and knowledgeable. She made me feel comfortable.
I really liked Doctor Mike Oulashian. What a wonderful doctor. I wish he could be my primary physician. He is truly an asset to your organization.

Just saw two people wheeled in on a stretcher brought in by an ambulance and told they had to wait in the waiting room to be seen.