My dad has been undergoing Chemo at Froedtert for ...

My dad has been undergoing Chemo at Froedtert for several months now. Overall I'd say it has been a relatively positive patient experience so far, but recently they've made some seriously stingy decisions that really make me question how much they care. When my dad started with Chemo, they used to make snacks available such as a cookie or a small sandwich. A few months ago, they stopped this as a cost cutting measure. The nurse explained that they would have mothers come in for Chemo who brought along their young children, sometimes two or even three children. These mothers had the audacity to ask for a snack for their children while they sat for hours undergoing chemo.

Apparently this was costing far too much money for the hospital to spare, so they had to stop providing access to anything but water, even for the patients paying tens of thousands of dollars for Chemo in an effort to save/extend their life. In no way am I trying to equate snacks with quality of care, but the cost cutting begs a few worrisome questions. How hard is Froedtert struggling financially that they need to save what must cost them a few hundred dollars a week when their revenue is in the billions annually? How soulless do you have to be as an exec to deny incredibly small (but meaningful) gestures of empathy to patients/family members in order to save a few dollars? And if they're grasping at cost cutting measures such as eliminating cookies for chemo patients, what other corners are they taking? Even a car wash can afford to include a cookie.

If you're going to charge an insurance company a $100 for administrating a tylenol, at least spend part of the profit pretending the company cares about patients treatment experience.