The healthcare side of things is normally very goo...

The healthcare side of things is normally very good. All the Docs, Nurses, Techs, and support people are very compassionate and care about the individual as a patent as well as a human being.

The billing staff on the other hand seems to be in need of serious training or retraining. If there is any slightly abnormal situation or mistake in the coding of an item its seems they are unable to deal with it correctly.
My wife suffers from stage IV cancer so we are at the facility quite frequently and of course rack up some pretty big charges. It seems every month for the past 3 or 4, we are spending hours on the phone with a different person each time going over the SAME issues time after time. It is very frustrating to have to mail, fax, e-mail forms again and again , and to call again again for the same situation.

Today sorta broke the camels back, a person named DOMINIQUE spoke rather abruptly and harshly to my wife insisting our facts were wrong. At DOMINIQUE'S instance we conducted a 3 way call with her, us, and our insurer. Half way through this call DOMINIQUE just hangs up. It was her idea in the first place and now you just leave the call without explanation or follow up? Apparently she also did document anything correctly so that when and our insurers re initiated the 3 way call we were back to square one. Very frustrating. Thankfully the next person (Tasha) was was much easier to speak with, though i must say having spend even more time reexplaining things and wasting our insurers time on the call is unfortunate.
Again, love the care given at Froedert but PLEASE have the billing staff given remedial training on their duties and procedures as well as common courtesy and phone etiquette.