evoMAG.ro Reviews

I took a camera from them, I wanted to return it because although it was a well-known brand I think it was made on a boat something, (seen in 1080 worse than 640) but before I decided the return period passed
Affordable prices, quality ...

Very prompt. Product in stock, applied voucher lab501, after 3 hours I was in his possession. It was a small problem with the discount application but it was solved almost instantly, I found a very ok operator, in the evening he asked me if everything was fine.

very pleased. and without operating fee and you can pick them up personally from the showroom

services very ok, did not fail in 7 years and a half at all

call center services / guarantees and returns are NON-EXISTENT !!! wait until the call is disconnected (approx. 39 minutes) and in vain ... instead if you want to place an order I will pick you up in 3 minutes !!!

a shop mess with fictitious "black friday cuts." iPad 2017 of 32GB "reduced" to 1629 while at other stores it is 1599 good months. normal hares, I hope you go bankrupt

In the chapter of the communiques I'm stupid, I do not communicate with the cilentes only if you start with the Sikhani, send them a reminder, the poorly prepared person in the relationship with the clients especially the online ...., it's a pity

I ordered a product on April 13th, which I paid in full, and when it had to arrive at the recipient (my parents) on April 15th, I requested a redirection of the product to another destination (to me) for more than objective reasons. Today we are on April 25 and it didn't reach me !!! I called evomag, I gave them about 3-4 emails, about 4-5 messages on the messenger .... NOTHING !!! I do not recommend this store !!!

I sell broken phones, refuse return or exchange. Works with ghost services. Don't buy from here if you don't have the nerves to go through the legal steps against them.
Plus Maria, the gendarme of the evo (thieves) mag brand is a bit bad. He only knows how to copy / paste as answers.

The most inefficient and poor service.
I bought an ASUS phone that after less than a month stopped working properly. After another month, I took him out of service with exactly the same problem (that is, they only gave him a general reset and that's about it).
The second time I took him into service, it was a whole odyssey: they sent me to a EuroService at an incorrect address, from there to another address and then to another address, the whole adventure lasting about 3 hours.
I can't say if the problem will be resolved though.

A better location than the previous one. There is also a parking place available inside the courtyard. The building is visible, it is red and there is a big banner on top with the name EvoMAG.

Everything went well. I picked up the package from the store so I could install the "electronic viewfinder Yale DDV 5800" over the weekend. I'm unhappy with the viewfinder and I wanted to return it, when I had a shock, you can't return something picked up from the store. I'll be interested if it's legal. Anyway, if I can't return it, I won't buy anything from Evomag.

I bought a 3000 lei phone and had a US charger. The adapter put in their pack is a cheap Chinese, with which I crashed.

I paid for the product and waited ~ 10 days for it to be delivered to me. . I found out that it is not in stock, after I sent 2 emails and I waited 30 minutes on the phone to talk to someone. I communicate by phone that I want to cancel the order, after which I send an email to be sure. After 1 day I receive an email with a question if I want the product in another color because they do not have in stock ... Maximum "seriousness"

For an electronic license that could be sent by e-mail, it was necessary that after 2 weeks of waiting and phones in vain to go personally to the showroom to get it.
***
2 weeks after I sent my complaint to the Complaints department (as they asked for a reply to my comment) I did not receive any answer.

That's how customers are lost, yesterday I bought a product from evomag that I couldn't use, it had a US plug. I had to make another trip to get a plug adapter, of course for a fee. That's all that matters at evomag, less customer satisfaction. I forgot about evomag.

Unsealed products sold like us, problems with returns (ask for the fee to accept the return of products even when they are not in line with the description on the site) Customer service is terrible, it boasts of answers offered in 2 days, in practice you never get an answer. I can confirm what many of the reviewers say, they never answer the phone. And here I probably give an automatic reply, asking you for details in the mail, after all, to the messages sent previously they did not bother to respond!

For Black Friday, they have exactly the same price for Google Pixel 4a, it only appears reduced by 1000 lei, from 3300. So a phone with a price of $ 350 will cost you $ 800.
Embarrassing

expensive products, to other sellers the same products are also 15 percent cheaper. The location is far from public transportation

Take care of what the roaming company sometimes caress for the customer's place are their beating game, do not recommend evoMag

Nr. 23 out of 160 as needed to lower the rating to 3.7. To get tired of denigrating customers.
He calls me on the phone to ask me to delete the review because then "somehow we get along". I refuse to delete it, and they are brave, I would have asked them for something and they refused me, "they held on tight". I didn't ask them for anything. Their approach is vile.

Super guys, everything moved very fast, the guys are very knowledgeable about the products, they answered all my questions and I decided to buy what I needed on the spot. I recommend 100%

A little harder with delivery times but basically OK.

I appreciate the promptness of the people at EvoMag to solve my problem. The defective product that came to me was replaced with another, according to my wish.

I must admit, that my last visit was pleasant, I bought a product that has not yet been launched in Romania, at a very good price. I still have to work with the police, what bothered me was that one of the sellers came and without asking me the agreement started to take pictures of my product and even wanted to use it at one point ... not done. ..

A little pandemic tail. Small number of employees, but moving relatively fast. Small showroom with few products. Appreciate the parking lot in the yard. However, I recommend online orders.

After a few misunderstandings regarding the delivery of the order, in the end the result was good. I became a satisfied customer.

Disappointing quality of services !!!! I was 2 days ago in the showroom to buy from Evomag a samsung s8 and I specified that I necessarily want single sim. I pay the product in full, then I receive the dual sim version and I am forced to return it, after which I am told that I have to wait 2 days for the single sim to arrive because it is actually out of stock. OK, I wait and after 2 days I get a message to go pick up the product. When I get to the place I notice that the product that I give the people there is still dual sim! If I do not check to understand that they give me what they want ???
And with the money blocked a week !!!
How is that possible ??? If I placed the order and made it clear what I want, why put another product on my neck?

It will hurt your clients' problems. I have been trying to find you on the phone for 2 weeks and no one ever answers, I also sent an email in vain. Why do you still have that phone number? Why do you have those emails? DEGEABA !!!! Why do you offer a warranty on products if you do not repair them? You have complaints from most customers and you are still careless. SHIT company !!!

I arrived at the showroom and with all the distance measures I paid for my order and picked up the product in a very short time. Plus an ice cream from evoMAG.
A very pleasant experience!

evoMAG the most dusty online store I ordered a logitech g3 mouse on 02.03.2016 which appeared in the supplier's stock after which on 06.03 (I should have picked it on 05.03 because the estimated lifting time was 3 days) i received the message that the order for the order was canceled. that there is no longer in the supplier's stock that product although it was taken out of the site a day ago (if it had not existed it would not have been kept for another 3 days on site). Or maybe the product never existed, since it has not been manufactured for at least 6-7 years and tried to make a false advertisement.
Customer service is desirable ... maximum indifference to customer requirements (I have not even been contacted by phone or email to give me at least one alternative) the first and last time I try to buy something from this online store.

The best online store. Good prices and diversified merchandise from where you can choose whatever you need.
Qualified staff and tailor-made services.
Showroom well located and with reasonable parking.

The seriousness and speed on the part of Evomag employees makes me come back and buy everything I need for my computer.

It's annoying dear Maria to keep asking for information! The grievances are extremely detailed and, whatever imagination exercise I do, I don't see how you could help! The problem with the phones and emails is from Monday, even years ... Either the staff is non-existent or the problems are very big and people sound dissatisfied due to the services offered! For the sake of supporting a Romanian brand, I aspired to keep ordering from you until I said stop: the voice of the dissatisfied was heard. You have not invested anything in any direction and overall the quality has decreased: the classic delivery options, extremely rudimentary site filtering and more for specialists, the design and friendly-ness of the site is the same for years ... rudimentary, customer support - God forbid you need it! communication - non-existent, guarantees? I don't even go into details ....

Professionalism, most products in store, discounts.

I changed the glass to an IPHONE. Very good services, solved on the same day.

Unfortunately, the accusations and complaints brought by evo MAG customers are true ... not only in Bucharest such terrible happenings but also in the country ... know close people who ordered a product and received something else instead the situation is similar to EMAG.

Very profitable. Every time, at any occasion, I had a very good experience.

A little far but easy to access, lots of goods, affordable prices, friendly and trained staff.

I had some trouble at first, it was difficult to get in touch with them. Once I managed to talk to one of their representatives, the issue was quickly resolved.

My favorite on-line shopping place! Fast ordering and delivery, easy payment, nice people.

I ordered a Xiaomi Ninebot Mini from evomag. The product was in stock, but was in stock at the supplier, so it was delivered in a week. I opened the package and surprise, the product was defective, it does not load. After 2 days in which I tried to talk to an operator, I sent an email and the answer came dry: evomag does not deal with product service and contact Telpur for service. So I bought a non-compliant product and instead of changing it they send me to the service.
My rating is a star because you can't give less and I promise never to buy anything from them again.

Supercivilized commerce, very friendly staff, promptitude and everything to shine on delivery, and a gift. No matter the value, the gesture counts.
Super! Thank you Evomag!

Always very friendly, the agents on the phone and in the store know their job. Just be sure that if a product is 'in stock exclusively online' or 'in stock supplier', you cannot pick it up immediately, you must order and wait for the message from them. Especially a wide range of electric scooters and accessories.

They refunded me the amount paid on a keyboard almost 2 years after the purchase (near the expiration of the warranty) because they could not repair it. My first experience with evoMAG.ro service was a pleasant one.

Very satisfied with the proptitude of the employees from the evomag show as well as the TV. Purchased, Thank you.

Lack of professionalism. You can only give them in the showroom. You wait on the phone in the hold more than the telecommunications companies. Unfortunately after half an hour of waiting, I stepped in and canceled my order. Honestly, avoid it if you don't want to get nervous about your money. I do not want to think if I had a return ..... fun no joke.

I've been trying to call them for 2 days and I don't answer the phone at all.

I ordered a product on 27.11.2020 with delivery time in 48 hours. Due to the busy period, it was announced on the site that there may be small delays. After a week I called to see why the product does not arrive and if it will be shipped to you. After 2 days in which I sat on the phone for 2-3 hours (with the robot) someone answered me (I had also written an email, but I never received an answer). I was informed that it would be shipped during that day. Not to mention shipped.

The store is very badly positioned. The subway to him is a very low light that passes near an abandoned virgin land.

The worst shopping site! Besides, they are very serious! I do not recommend! Too bad the minimum grade is 1

IT, photo, gadgets and electronics store trying to survive in a very competitive market. Customer service might be improved in some cases.

Nobody answers the call center! Today, 29.05.2020, I called three times and I was on the wire for 15 minutes, in vain, they did not answer! To emails too! I struggled for a whole day to cancel an order, I couldn't ...

One of the best online shop from Romania!
Good work guys!

the founder got involved on his own (he contacted me) and solved my case.