I had an excellent experience with Jon at Evans cycles. I was looking for spinning shoes and he was able to help me with which shoes I needed, what cleats I needed and he helped me fit my cleats! I would 100% go to Evans again. The service was excellent! Thank you Jon!!!
Came to London for the World Triathlon Final. When I arrived to my hotel, noticed my fork was irreparable cracked. When to this shop and, not only they manage to assist in getting me solutions, and also offered me second hand fork. These guys were fabulous! And excellent professionals.
I'm a 33 year old man and went into this branch looking to buy a bike. The sales assistant ushered me towards a ladies hybrid bike which he suggested would be good for me to commute to work on. This experience cemented my faith in local bike shops with their knowledgeable and engaged staff.
John was a savior. Besides amazing service he was patient and efficient, making sure my ride is ready for the London surrey 100. Outstanding John and thank you
Great service, huge selection. Mary was very helpful with everything I needed and being a triathlete herself was able to offer very practical advice!
Great bike fitting from Alexandre - very thorough and talked me through why each measurement was relevant. Bike felt much better on the way home
Went there to get my bike serviced after I left the bike was not right the gear change was not right and clunky never going back there
I was in a dire situation, my bike tire had completely punctured and I had no battery on my phone. Had been turned away from three other bike shops that were closing. Evans' was closed, I knocked on the door and explained my situation. Without another question they fixed my tire then and there. Staff was super friendly and honestly couldn't recommend it more.
Puncture landed me unexpectedly at this store. Tim replaced my inner tube quickly, efficiently and with a smile. Meanwhile someone else helped me about bike racks. Really courteous and helpful service all round. Thoroughly recommend. Thank you.
FINAL UPDATE: I upgraded to 4 stars as the team at Evans made the final part of my purchase experience a smooth one. In the end, they ordered a new bike rather than try to fix the brake that was not working and made it happen within a day of seeing me. When I arrived, they looked after me and ensured a smooth process. Thank you Evans.
PREV UPDATE: The pre-purchase experience (below) was 5 stars however my post purchase experience has not been so great. The bike was built by Cannon and shipped to Evans. I bought the bike on a Saturday and was told to come on a Tuesday to pick it up.
I went to pick the bike up on the following Tuesday however I was told that the brake was not working and it needed to be replaced. It was only identified by a floor salesperson (and not the bike technician) as they literally were handing me the bike to take home. I give the floor salesman credit for finding this and flagging however I would have thought the bike repair team would have flagged this when they were examining the bike upon receipt from Canon. I was told that I would need to wait to have this repaired because of the long customer queue and that I would need to wait another week to receive my bike. They told me to come back the following Tuesday which is when they said it would be ready to pick up.
One week passed and I did not hear from them during that week at which point I assumed there were no problems and it was ok to pick up. On the Tuesday I was due to pick up the bike, I tried calling Evans to confirm all was ok and there were no issues but no one answered the phone. I never received a call from Evans and showed up for the second time to pick up the bike only to be told that the bike needed further repairs and was not ready.
What was more frustrating was the fact that no one called me to tell me that the bike needed more time. Luckily, I had a nice gentlemen who helped me with the situation and escalated the problem to the manager. The manager also apologized for the situation and said that he would escalate to get the repairs done ASAP. I am hopeful I will be able to pick up my bike this week. They also provided some store credit to offer their apologies which was nice of them.
Overall, its been a bit frustrating but there is light at the end of the tunnel. More importantly, its the simple act of communicating which was lacking during this process with Evans so for those who have bikes being serviced at Evans don't assume all is ok - call and check to make sure the bike is ready to be picked up!
PRE-PURCHASE: What an amazing customer experience. It was out second time in the store to finally purchase our first bikes in London. The first visit Danilo was super patient in helping describe all the options and also allowing us to test ride a few bikes. We came in today and were helped again by both Danilo and Andy. Together they were an amazing team and really looked after us, answering all our questions and ensuring we were comfortable with our purchases. We really enjoyed our time in the store and can t wait to start using our bikes. Evans is top notch and would recommend to anyone looking to buy a bike or accessories. They have it all!
Great shop and friendly staff. Their workshop is great with very helpful workers. Will be going back.
Not really happy with thier technical services... My brakes were playing up and they didn't really fix they as they should have.
I had an amazing service experience here, it took me 4 times to try out and test the bike in different sizes & modifications. The staff was super patient and friendly, In the end i purchased my first bike! - here is the list of incredibly helpful, polite and knowledgeable Staff that served me: Cliff, Dan, Michelle and Darnell! Big Thanks for your guys!
The very best Evans cycles in London,
Staff always friendly and helpful and ready to work.
Repair shop, MAURO amazing ! Helpful and friendly
Thxssss for been profesionals. Rest of Evans cycles should learn from you guys!!!
Keep it up !
Went here with the intention of buying a cycle rack. Was not once acknowledged by staff and when I inquired as to their whereabouts in the store I was given very impatient directions by staff member Ben. After I had located them I went back to the till to ask if they were able to fit one on my bike but was, again, completely ignored (even a nod or an "I'll be with you in a minute" would have done guys) so I left empty handed.
I had such a terrible experience at Evans cycles today. Firstly the lift did not work so I had to carry a stroller up and down the stairs. Secondly the staff were really unfriendly and not willing to help, I needed to exchange an item which was bought online. It took me 45mins just to do a simple return.
Extremely poor .. very bad attitude .. brace yourself for extremely expensive repairs unnecessarily
Tried to book a service for my bike and considering purchasing a new bike. I have been calling for the last week but they line just rings. Decided to use a independent bike shop who are happy the engage with potential customers.
Mary helped me a lot to find right gears for my bike. Thanks Mary!
Very quick, and willing service. Generous too. Thanks
Rude staff and poor service! dont recommend anyone to this store.
5 star service, over the phone and on the shop floor. They took time out of their busy schedule to check my bike over after I got knocked off the same morning. Friendly, and reliable.
A big thank you and high five to Martino and the engineers in the workshop.
You very quickly and efficiently diagnosed the issue with my Brompton Electric, and got the motor replaced under warranty, with minimum fuss.
This is despite the fact that I have had solid tyres fitted, which makes the replacement of the motor doubly difficult.
Thanks guys - a great team and I shall use you again.
I needed a pair of cycling shoes and John provided an excellent service. The first pair he found for me fitted well and he even took the time to fit the cleats. He also provided additional advice on how the shoe should fit/feel on the pedal and recommended tweaks , as necessary. Excellent service all round and highly recommended!
All the members of the team I've dealt with (John, Martino, Andy, and Ricky - and others whose names I don't remember) have all been helpful, friendly, and knowledgeable. It's a real pleasure going in.
Really great service - Will helped me out with a puncture repair on the spot! Very glad I found them, and fully recommend these guys.
Great service! Brutus was incredibly helpful! Will 10000% return! Thank you very much!!!
STAY WELL CLEAR.. I am not joking when I say that I have never experienced worse customer service anywhere in my entire life. My bike required replacement brake handles. I took it in in the 18th of August. I was informed that the order would be placed and that it would take 2-3 days. 1 week later I was still waiting. The phone system was down so I could not phone them. There was no obvious email address either so I went into the shop. I was informed that the order would take longer. Upon asking how long they could not tell me. I decided to leave it a little longer and see how it went. One week later nothing. Again I went back in person. I enquired why no one had called or emailed me with an update. I received a load of excuses but nothing like an apology. I left it further as the bike was not safe to ride. I then had a holiday booked so left the bike for a further week. Again no one tried to call or email to confirm the status of the order. Just left in limbo. Upon returning from holiday I had enough so ordered the parts on Amazon. They arrived the next day (yesterday) and today I took the parts in for fitting. Again I enquired why no attempt to contact me had been made. No apology just some pathetic excuses about systems. (Like a system prevents you picking up the phone for a bike you have had sitting in your workshop for nearly 3 weeks!)... once the parts I provided were with them they did fit fairly quickly however they have charged me for a new back break pad which quite simply has not been changed- feels exactly the same as before - worn! I will now have to return for a refund !
I am told that some issues are due to the recent take over by Soorts Direct. But as above some of this was just basic keeping me informed - or rather lack of it!
IF YOU HAVE A REPAIR ISSUE AT THE MOMENT STAY AWAY. They don t care enough to pick up the phone or send you an update email. Go elsewhere.
Booked a Fix It session for 8 people in the West End Store and it was excellent.
Ran by Jon who was great at explaining things, asking and answering questions.
Well worth the money!
Massive shout out to Haja and her team! They have been super helpful. Although I've had too many problems to count on my cube bike which I'm not happy with they have been great and always willing to take a look at my issues. Thanks guys! I've visited all the majot stores and tbh there rude and I feel rushed but here the guys are super friendly and that makes a massive difference. 5* service!
Top service from Tim who really helped me out, quickly and efficiently!
Great shop
Sadly, whilst the staff are great the entire process of ordering my bikes has been shocking, no details or calls as to when the delivery will take place, i have entered the shop on multiple times and each time given different dates. appalling customer service .
Company is a fraud. The reviews are fake they have my money, never delivered any products and will not tell me when they will refund. This is a classic internet scam. Saying it is part of take over fro DIRECT SPORTS. Classic internet fraud.
Very friendly staff. Steve sorted my problem within minutes and I was on my way and a happy patron.
I dropped in when I had a problem with my brompton electric and the staff were very helpful and fixed it.
Last Saturday, 02/02/2019 I have visited this store and I must say this is the best cycle shop. People are so helpful and Specially the workshop and the mechanic is amazing. From now I will only go to this store if I need to fix my cycle further.
Went there at lunchtime for a quick change of the tape on my ladder. Someone changed it for me in 20 minutes and it s greatly done. Nice staff that has been very considerate of my time. Thanks !
Customer service with attitude, no wonder online sales booming
Excellent customers service from Tim at the cycle repair desk - many thanks for helping me with my bespoke spoke!
Took a moment to get served but eventually John was very nice and helpful! Thank you :-)
I went in with an urgent repair and little hope that they'd be able to help at zero notice. On the contrary, Tim sorted it promptly and courteously. Nor did it break the bank. Most grateful.
Just went in to buy some new shoes, the etnies which is shown on your online stock list. They had none. I went to checkout mtb gloves and try them on and was pretty appalled by the customer service, stood next to 3 guys doing stocktake or something no less than a meter away. Not a single hello.
People don't waste your time here, or better yet try for size and buy online instead of wasting money on this business. They don't care for customers.
Good selection of bike clothes, which was what I needed.
Fantastic, quick work by Martino to replace a broken part and rescue my day. It s staff like this that will keep your business going!
Just collected my Specialized Rockhopper after the gold service. Impeccable service. The bike is just like new! Everything fixed and working! Great service
Horrible service. They spend the time to take more money.
Reasonably priced, same day service of my bike. It's only a few months old but felt like a totally new bike after the service, and they were able to sort out some niggling issues for no extra cost. Highly recommend.
Amazing help with selecting and discounting a pair of puncture resistant tyres from john.
Excellent customer support from Richelle. She helped solve a very complex problem and went above and beyond. Thank you
The salespeople were very knowledgeable and patient when advising me about new bikes. The repair service helped me out in record time, were very friendly and took the time to explain things to me, fixing something that two bike shops had failed to in just 15 minutes.
Had a faulty valve tube and Jon offered a replacement and provided the fitting for free...definitely making this my go to shop
I went in a little while ago to find the perfect bike for commuting to work. I had very little knowledge about bikes when i arrived but thanks to Jon P, I left with heaps of information to make the right purchase. The staff are kind and patient and most of all full of knowledge! Can't recommend enough!!!
Just taken my bike in for a quick check. Alex couldn t have been more helpful. No jargon as with some other bike places; he pumped up the tires, fitted a new light and did it all so quickly. Wonderful service. Thank you.
Slim selection of bicycles due to covid. Left without a purchase
I dread having to go to this (and most) Evans when I need spare parts for my bicycle. You wait and wait at the counter while the staff make themselves busy with avoiding customers. When you finally pin down a member of staff, you are greeted like you are the long lost member of the family that everyone hated. Their product knowledge is generally less than basic so I usually seach the web like crazy to avoid this unpleasant experience. It's impressive though how there is a consistency of poor service throughout Evans. Go and try if for youself at your local shop.
Mechanic not available but John on the desk couldn t have been more helpful. Top quality service
Ethan was most helpful and done some electronically work(with the speed controller).very pleased to having bike working to full spec again.
I recently bought a trek 920 and received outstanding service from the staff through out the process. Three visits in total which left me bewildered as to why people make unconstructive comments.
I received complete consideration through out.
The wait for the actual frame size I needed was within 48 hours with emails received that day and the next to allow me to be kept aware of progress . Second day a call from the store to ask me a suitable time to come into the store for a bike ride test and fitting.. Phil the manager made feel able to asked many questions as I needed which was refreshing in retail these days.
Bob one of the mechanics who I was able to watch prepare my bike and add the extras I selected was interesting to watch and observe the professional attitude these people have.
I never felt pressured to buy things I did not need,in fact I was surprised I spent less after discussing extras with the staff.
Contacting the store to confirm I would be collecting an additional set of tyres I found no problem getting through by phone. Being a busy store it's only reasonable to assume at times they are too busy helping customers to come to a phone as is normal at busy times
I learned far more than anticipated and enjoyed my visits.
Being a long distance tourer I've never felt this level of support and interest in my bike selection before or the passion from the staff to explain specificly step by step everything needed in equipment choice..
Thanks to all.
From David BMC ac02
Great service & polite on every visit.
Best Evans cycles in North West London.
Jon is a legend, sorted me out with a helmet and a lock (which he also fitted to my bike). Thanks heaps!
Great service, Tim the mechanic spent overtime after closing time to repair my bike, so I can. Have them on time. Brilliant Job.
Absolutely poor service. I bought a 1,400 pounds bike there. After 6 months my chain ring broke. I had to wait almost 3 weeks to get my bike back when they just had to change them.
John took me through the Fixit bike course. His knowledge was evident but what made this experience outstanding was the way he imparted that knowledge to me. I now feel more in control of my bike, more confident and, importantly, aware of mistakes I had previously made. I am looking forward to putting these new skills into practice.
Took my road bike into Evans (Mortimer Street) prior to doing a Charity bike ride. They were able to take the bike in over a weekend, serviced when they said it would be and allowed me to pick up a couple of days later after a Bank Holiday weekend.
Also cheekily asked if they could help fit some cleats to some new shoes and John did it for me within a few minutes.
Great in-store Customer Service and help. Much appreciated...
The best service I have had anywhere in years! I went to the Mortimer St shop to purchase various items for my first road bike shoes, cleats, puncture repair kit, lock, helmet, etc. I was served by Haja who took me though each item. She gave me great advice and took me through the options. She was highly knowledgeable in all of the equipment and made me feel at ease as a first time road bike customer. I could have shopped online but with the great service I received at this branch of Evan's, I will be back here every time. It was also refreshing to see the staff working there had a good sense of humour which gave a nice family feel to the shopping experience.
Fantastic friendly staff who helped me out! Thank you!
a well serviced cycle shop in town. They are good at helping those who are converting to the sport. Maintenance section is ok. Also the offer of a knowledge of cycle routes and those willing to help promote the city.
I went to Mortimer Street for a full bike fit which was undertaken by Alexandre. He was simply superb, meticulous with attention to all the important details, moreover I learned a great deal about correct posture and position on the bike thanks to his teaching. I flew home in great comfort after his adjustments! Thanks to Alexandre, highly highly recommended for a bike fit.
Haja was extremely helpful in helping me get my new bike set up, adjusting seat, pedals and recommending best lights etc! Very friendly and I'm sure I will be back in future.
Great shop, the staff are really helpful, it s where I buy all my bike stuff. I had one of staff see my bike and readjust the whole thing so it fit better. I been riding with the wrong height for a year! You saved my back thanks!
Went to Evan's cycles after a terrible day to pump my tires and get a hand pump, was struggling to use the pump there, so went downstairs to ask for some help - Alexandre very kindly showed me how to use the pump and explained why I had been having such difficulty without making me feel stupid.
He very kindly fixed my valves so they were positioned correctly to be able to be pumped, and he also untangled my tube and pumped my tires.
Cannot recommend Evan's enough, had such a great experience the times I've been there, and this visit really turned my day around!
Dan was on the main reception when I walked in. He was already on his way out for a break. He asked if I wanted some help, so he then took the next ten mins to give the bike the once over.
Thanks Dan, great customer service and focused on a newbie to cycling again after 28 years away, did not make me feel a child. Need more like Dan in this world. I'll definitely be back for my regular bike service and repairs.
I have used this store a few times over the last few weeks as I've been building a bike up as a project. The team have been such a help and have never made me feel like I've been a burden on their time. They have helped me buy the right parts and given me guidance on what to get and why, refreshingly good service.
Brilliant service from Andy. It was my first ever time being in an Evans store, and he made choosing my road cleats so straightforward. Loads of extra information and advice offered. Quick and easy fitting of the cleats too. Really impressed and a great experience.
Absolutely brilliant service from all of the staff.
Really enjoyed every visit.
Great shop, great prices and the best workshop and mechanics around
Evans Cycles is an amazing Aladdin s cave of a shop. The entrance is unassuming but downstairs the range of bikes and gear is just huge. The staff are great, experienced and helpful. John looked after me and even managed to get my bike built while I was waiting. A really positive experience thank you.
Great service for Brompton users at the store. Fabrizio replaced chain within an hour of me calling this afternoon and walking my bike in. Top team. Highly recommended.
I would advise against getting your bicycle repaired at this shop. I took my hybrid bicycle to Evans to have my rear wheel replaced and when I collected it all looked fine. But within ten minutes of riding it I felt something was wrong and my rear tire became punctured while I was in the middle of traffic and I had to walk my bike the rest of the way home. When I got home I phoned the shop to explain this and to say I thought the puncture was somehow connected to the recent repair job , and the person I spoke to didn't even want to listen to me and replied to me in a shouting and voice and an aggressive tone saying that riders in London are always getting punctures. I then proceeded to change the innertube and carefully inspected the inside face of the tire for any shards of glass or nails and found nothing. So I fitted a new innertube and pumped it up. Once I finished pumping it I leaned down to disconnect the pump and there was an explosion right in my ear. The innertube had exploded and my right ear started ringing very loudly.
On Saturday I rang Evans to explain what had happened, this time an explosion instead of a punctured tire, and while I wasn't shouted at, the store manager did not come across as being sympathetic and he told me there was nothing he could do other than look into what may be wrong and put it right. I asked if they way pay for an uber as it would take me 45 minutes to walk my bike to Mortimer Street and he refused.
I therefore took the bike to a different bicycyle repair shop close to home. Later, after their mechanic had looked at the bike, he rang to explain that a botch job had been done on my bike by Evans and that this constituted NEGLIGENCE. Their report is as follows
"Action:Removed tire, wheel did not have any rim strip fitted - tube has long tear from being in contact with spoke drilling holes. Noticed valve hole had been drilled out and filed flat to fit schraeder valve tube - this is a narrow (20mm external width) rim suitable for a road bike / road tire, not a 700 x 32 Schwalbe hybrid tire. Drilling valve hole has left rim weakened. On closer inspection noted they have supplied a wheel for a road bike with 130mm OLD spacing, this hybrid bike requires 135mm OLD hub, this incorrect wheel hub will pull the frame out of alignment when QR skewer is tightened, affecting chainline. Rim is too narrow for V-brake to function properly. Requires NEW wheel suitable for hybrid with wider rim and 135mm OLD hub. New inner tube and rim strip required. Advice: RC called customer, is coming back to store to speak to workshop. Customer visited workshop, explained situation, took photos showing suitable 135 mm OLD hybrid wheel fitted to dropouts, compared to road wheel supplied by Evans. Customer taking bike back to Evans Mortimer Street to speak to manager and raise concerns."
Failure 1: wrong wheel used, and resultantly the brake function has been adversely affected
Failure 2: wheel was weakened by drilling hole into it causing dangerous riding condition
Failure 3: rim tape was not fitted and as a result the innertube came into contact with the sharp spoke drilling holes and as a result punctured/exploded.
Failure 4: Unsatisfactory customer service and unprofessional and aggressive communication from staff
Now four days later I still have ringing in my right ear. I have booked an appointment with a doctor because I am concerned about damage to my ear drum.
I have taken the bicycle back to Evans and have explained what happened to them and gave them a copy of the report. I also rang Evans Head office Customer Service and I have not so much as had a call back from them, or a call from the Evans branch manager to apologise about the situation or discuss it with me.
These guys are awesome. Alex did an amazing job on my MTB. Also got a great service on my commuter. Really good price, great to talk to, tell you everything you need to know. The best bike maintenance option in central London for sure.
I went to the West End Evans Cycles today to try solve an issue with my fork crown race that elsewhere couldn't be solved.
I met the two mechanics from this shop, Jacek and Dan who have served me in the best way, very kind and helpful, managed to help me out and fitted the crown race on my fork in a few minutes. They also helped with finding the proper screws for my PM to FM disk brake adapter.
If in need of trusted mechanics, in a proper workshop, make sure you choose the right Evans Cycles, as they're not all the same: West End is my new favourite
Thanks Jacek and Dan for your help, much appreciated!
Would not accept my US chip credit card. Said it was company policy not to accept US cards. Did not encounter this policy at any other shop in London.
Sorry Martinez but I had to drop the review from five stars. Just went to change my rear tyre and saw that you guys didn't even torque my rear rotor in the gold service- it's been loose - and when I showed you guys the movements before and More
Superb service, my bike needed servicing and they did a great job. In total, I dealt with three staff members and the service was fantastic. I will be coming back in a few months to purchase a new bike and I couldn't speak more highly in regards to my experience, highly recommended.
Got a puncture and popped in for a new inner tube. Ben fitted me a new one and I was back on the road in minutes. Great knowledge and friendly service!
Exactly the same as the kings cross branch, they phone are left unanswered so it s impossible to book my bike In for a service.
A (not so) funny thing happened on the way to work. My pedal fell off as I was cycling. I was near the shop so I asked the workshop if they could help me. They found the right bolt (even though my bike is v old) and fitted the pedal back on securely within minutes of me arriving... and they refused to take a penny from me. I got to work on time! Very kind and great service.
Great shop, very knowledgeable and professional staff. Danilo helped me a lot! Very patient and kind. It was Friday evening quite late and the guys helped me fixing some things from the bike.
Definitely coming back!
Prices and selection are fine but the service is terrible. If you do buy from Evans, know exactly what you re looking for, budget at least an hour and a half just for purchase, and avoid the Workshop if you can.
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