Enfield Council Reviews

Worce coucill
they took a month to install a new boiler and i have no heating
do not recommend

THE bins are ridicolous ! What s the little brown food waste bin??? ANY EXCUSE FOR BIN MANS TO REFUSE COLLECTION. There s always some issues as to why they have left bins lying around? If the council care about their residents why not make sure all bins are collected ? Especially during a pandemic ?

Why are the libraries now closed on Saturdays? What difference does the virus make on a Saturday to justify libraries being closed?
Just the usual could not be bothered attitude from the council, any reason to justify doing nothing to provide services to the community.

This is the worst and hardest people to get through to, I have moved new to Enfield and I tried their website which doesn t load properly, I tried calling and all I got to do was talk to a robot, I also emailed them and they take like 20+ days to respond.
I have literally had the hardest time with them hopefully they improve and have some humans on the other side of the line.

There is nothing to say really.... if u wanted to be treated like a human don t stay in Enfield

Abysmal service, stupid options where you can t speak to someone, then when you hold for switchboard get told you re in the wrong department even though you haven t asked for a department yet, eventually get to speak to someone but then told there s a back log and that person can t see any information anyway. Half an hour of my life that I ll never get back. Pointless.

I cant say enough how happy I was when I visited the branch today. Two lovely guys were so helpful to help me out. Very pleased with their customer service. David was the name of one of them and the receptionist too. Thank you guys, keep the good work. Thank you so much for today, you put a smile on my face. Excellent service.

How on earth can they justify the bin collection service. For god sake, the bins are full after a week and now they don't even collect loose bags that are left on the side. A disgraceful service to the tax payer.

Any and every attempt to contact Enfield Council is extremely difficult. Phones are not answeered and replies never sent to on line messages using the Enfield Connected sytem

i wonder why they have a "contact us" site and doesn't give me their number or email address. SOOO useless, what do they mean high call volume if you don't give me the number.

Thieving traffic wardens literally sniping people with those cars loaded with cameras looking like Ed 209 from Robocop..... dirty scruffy rats jumping in and out plastering parking tickets ignoring the humans of society screaming abuse at them..... Who are these strange people? Why they do this job I'll never know. You know who you are ...creepy! creepiest! creepers! , awful ... I Found one parked on a yellow line for 20 minutes giving tickets. I asked him why he was parked there and he replied I'm only here for 10 minutes....

the brown bin collection is a farce, they just don't come

Worked as a bin man here loading bagged bin bags by hand only but before the interview they say you'll be on the wheelie bins as a refuse loader conning you into lifting bags nonstop, at the job they had no limit of weights with a zero health and safety standard causing me a major injury.

They only care about getting the most council tax out of you and doing the bare minimum for that money. Awful contact system, you simply can't get in touch with a human.

Worst council ever. Being a good citizens didn't want to throw my sofas anywhere in the road. So I paid the fees to collect from my home. During process there was a option if there was any information they should know during collection? I have provided this information. Now council asked me to put the rubbish outside and they will collect and they can't come inside my house.
I don't understand then why did I pay then. I just put my bulk rubbish anywhere in the road.

your telephone message is basically an essay. keep it simple

Can t pay a PCN on mobile. It is not supported by mobile so you have to use a laptop. You would think a borough of London has a website which supports mobile.

Contacted the council environment help line via website 6th August regarding a persistent noise issue emanating from one of their buildings.
Report number CAS-187862-H3P3N2.
No response so contacted again on 22nd August via call centre who raised it to priority level.
Despite several further correspondence (each time I left a e mail message I received a automatic reply telling me I would receive a response review within the next ten days) as of today's date 2nd Oct 2017 (57 days later) I have still have not received a formal response.
from this department. In addition when you contact the department a recorded message will not offer a "leave a message option" it informs
you to contact the more urgent enviro crime at Enfield council which is a recording also "leave message and you will be contacted within"..............!!!!
The system is BROKEN

Worst council they dont deal with the promlems and only making trouble for there residences

Terrible, cannot get a reply the phone is just annoying

Really poor service. All the reports I do online, have been closed without contacting me. When I try to call them up, I'm being transferred to a random department. Staff doesn't have a clue how to solve an issue and usually the call drops suddenly and I have to pay council tax for no service. The worst council ever!

The worst place and council borough to live
Try to apply for planning permission you will be met with impossibilities and only keep failing it. Also getting enforcement team hanging against you even when a building is within permitted development. Getting threatening letters. Made a payment council tax departments by error and to get that back is impossible and when you are late in a payment they are too fast in issuing warning letters! Hard to get bins taken and can br left for weeks even after calling them. Staff too rude in any department you try to contact and not helpful at all!

Post1
Racism rife within the borough of Enfield, institutional islamophobic at all levels of staff, If you are on this councils list awaiting accommodation, not fitting correct race, religion & ethnicity then be prepared to be have your application placed at the bottom or not judged on merits, mitigating circumstances, neither ill health, particular groups from 2 specific groups will be housed immediately, placed as priority and advised on how best to jump the que, conditional or unconditional, it even helps with having a family friend, relative to become immediately eligible for housing, not forgetting being awarded effective benefits and entitlements to Grant's and any costs to set your life on a rollercoaster ride. Special services for if your not Asian & Muslim. Under the freedom of information act, clearly shows high proportion of people from 2 communities housed as many positions held by these decision makers are from the same backgrounds, complaining is a no go if your of an ethnic minority, the mayor appointed is a puppet, happy to earn, just to front the face of Enfield's so called equality, in fact its not how ill you are but who you are or know and what your ethnic background that counts, Islamic & Asian....no no, be prepared for investigation, interrogation, discrimination, indirect and sometimes face to face hate, islamophobic, harassed and no freedom of human & civil rights.
If by chance your provided emergency or temporary accommodation, being the above mentioned ethical group, be much prepared to have Enfield Council's accommodation team sweep the home back right under your feet, understand and misleading tactics & tailor made laws made up to confuse & take advantage of the most vulnerable, coloured, creed, Asian and Muslim. The meaning of intentionally homeless is defined by this councils policy if your the above. No excuses or proof excepted. If you have some money you should contact a Mrs T N who's family run a paid for private accommodation service and provide expertise on how to obtain Council accommodation approval...East End bureau service...value for money if your from their community! Ontop of other business services provided..companies house and other searches will reveal more...Enfield Council, its housing policies are not the same for homelessness criteria, it's made up for those whom have links and association with individuals working at the departments! Please note the context of this post are not in anyway to prejudice any persons or Enfield Council but from personal information and experience!
Thank you for taking the time in reading this post, it's to help those in advance and of certain communities, the vulnerable and extremely sick!
Post 2
Is this council racist? Yes would be the correct answer, if your of an ethnic group and more specifically Muslim with life threatening health and heart conditions, Then Enfield Council and especially case worker Mrs T NY (full name on request)and other heads of the council will do the utmost best to ensure your are unfairly treated, humiliated, discriminated, misled, harassed, victimised, intimidated and more importantly made homeless during illness and leaving hospital.
The accommodation team at Enfield has done the utmost best to cause this individual as much alarm and distress as possible ensuring a further heart attack is triggered and knowing that the person concerned is to go into surgery after this weeks bank holiday. Timing was excellent to not considering the mitigating and actual true facts but deciding to save the council a weeks rent in comparison to a life....well done Enfield! I know where to visit when I want to call my life to finish!
Social media updates and responses when Enfield Council replies!

I've been an Enfield resident my whole life so don't really know about any other councils, but my recent experience has been nothing short of atrocious. When moving house we received a council tax reiminder notice which we duly paid. We then received more notices and so, assuming that these were relating to my first payment I went to the council building to let them know, they asked me to leave a letter with proof of payment, which I did. I then receive a summons from the magistrates court!! when I called them they tell me that I owed them 2 lots of council tax payment but only paid 1. I argued that it is not clear that I owed 2 as the amounts are the same, but they put the phone down on me!! Now I have to pay an additinal bill on top of the council tax bill I owe. I understand that if I owe money then I should pay it, but they should really make it clear what I owe. Very poor treatment of your residents I say

The Council's proposed private renter licensing is a damaging and mis-targeted policy. It will bring higher rents for tenants, discourage responsible landlords and not achieve its aims. Laws exist to maintain high rental standards, enforce those, rather than bringing in more unnecessary bureaucracy.

I've been told to wait for a call back from a senior colleague at the repairs department 3 times over the past 2 months and still waiting for that call. I've spent countless hours chasing up a small issue only to be told that the person on the phone cannot help and someone else will call me back the same day... still waiting

What on earth have Enfield Council done regarding the food waste bins?? The brown bin is so small that it will overfill in 1 week so the food waste will have to be put in to the normal bin. I have tried to speak to someone regarding this issue but it seems that you cannot talk to anyone in Enfield Council regarding this issue. Shame on you Enfield Council - as others say you are quick to take payment for services but your customer service is disgusting!

Been waiting for over one hour and when the social worker showed up he called someone he knew before me when my number was up

God forbid you ever have to deal with the council tax department, seriously the most incompetent team possible.

Deserve a 0 rating but unable to do so .Shockingly disgusting when it comes to refuse collection. Bin men in our location are lazy, some rude and close to aggressive. They never stick to schedule and leave the place in a huge mess. When you log complaints there is 0 response or follow up. Then they wonder why there is a rodent issue!!

Wasted millions on a cycle lane to accommodate a couple of bicycles a day, while at the same time significantly increasing traffic and reducing any parking to a minimal putting shop owners out of business.



Lastly, they ve introduced these barriers on many of our roads to remind us to share the roads with pedestrians and cyclists , essentially making the road one way and backing up turning vehicles.

Who runs this council? One problem after the other for us residents.

Their communication is beyond poor. Whilst trying to extend a property lease which had taken around 20 months a question by their legal team that could have been resolved over the phone was never made and the case was just ignored until I put my own energy to resolve the situation and I am paying for this service. Review star should be zero.

online service never get a reply then call and left on hold for hours a joke

The council is incompetent.I paid for the green bin collection in October instead my green bin was taken away and I am still waiting.I tried for replacement by going on line they want to charge me and there is no option to state what I really want. Last week the blue bin was left damaged by the collectors.If there is someone who really knows what I am talking about please replace the 2 bins promptly because I should not be paying for your mistakes.

Poor health and safety most of the streets aren't clean I break I leg because of rubbish on the streets, rubbish from trees

Absolutely awful.
I would give them zero stars if that was an option.

Honestly the most useless council I ever had to deal with!!! They quick to collect the money but cant even answer emails even though they know their delays costing me thousands of pounds daily. NEVER EVER WILL I BE INVESTING IN THIS COUNCIL! They dont deserve even one star!!

Worst council ever, I spoke with this African woman, she was so awful she had no customer service skills at all and very bad attitude.
She could not resolve my issue and was just being so negative. Waste of time!!!

This website is hopeless. Trying to get help for my business NO CHANCE as page is broken.

What other service provider, business or company, once you have paid them, can treat you as bad, as a local authority. With any other company, service provider etc, you would jump ship and go elsewhere. But of course, you can't with a local authority, can you. They will take your council tax, take approx 30% of it for their own cosy pension schemes, and then ignore you. Unanswered phones. Un returned emails. I even sent a letter in along side a cheque for my garage rent. No answer to my letter. Rang up to query this and operator said letter was never received,despite cheque being cashed! That, in my eyes make the council devious and liars. Truly truly awful. Zero star rating.

I disabled is very rude personne I wish one time they be in my place and feel my feeling I just want to finish suicide myself they do nothing for me

Sent several emails and no reply . Why is dealing with the council do onerous. Where is the human element

I had a very good experience using their service concerning nuisance problems. Once I contacted the correct department and explained the problem, they acted professionally and in a timely manner. I can only praise their effort.

Enfield Council is full of highly paid officers, and yet services are more shocking than ever. You have to report things online and wait ages for a reply, if you get a reply. The current administration are at war with each other, so how on More

Utterly shambolic and embarrassment to local authorities. They shun all correspondence and requests for assistance and even go so far as to completely ignore the subsequent formal complaints made into the services they claim to provide. One of the main reasons I'm moving my family out of this borough.

Every Aspect of this councils service is substandard. The website is slow, the bin collections and clinical waste collection is terrible. The planning department is unhelpful and take weeks and months to maybe respond if you are lucky! The website is shocking! The worst part is, they charge extortionate rates on every service possible! What are we paying for? They always are complaining about being understaffed etc but they are very quick to take your money! You can never get hold of any relevant officers! When is this all going to improve and get sorted out???!!!

I paid for a pre-planning with advise application in April 2018 and still have no planning officer. Made an official complaint to council and was told they had taken on new staff and I would have an officer appointed by November 16th at latest. Still have not got a planning officer. They won't answer my voicemails or emails. Has anyone else had a problem with the planning department ? January 2019, still haven't been allocated a planning officer despite complaining to my local ward councillor.

Bloody joke I refuse to pay my council tax until this service improves. I would tell EVERYONE who lives in enfield to stop paying there council tax until there services improves. The whole lot of them need to be sacked with immediate effect there ALL useless.

Surprisingly Enfield council now know how to call back there residents. Just leave a negative comment on here & they will immediately call you back.

This council is a complete joke. I have my planning permission for a simple extension pending with them since May and every time I call they just keep delaying and delaying further.

The fact that they have 1.6 stars with nearly 60 reviews is proof of how bad their services are.

@ the gentlemen saying that they only listen to complaints from minority ethnic people, let me clarify that they JUST DONT LISTEN TO ANY COMPLAINTS WHATSOEVER, regardless of who complains.

They are sooooo bad! The customer service is horrible, they charge you soo much. I've moved out and keep receiving letters in my new address. This is the worst council tax EVER.

Enfield Labour Council in my view operate as a "Cult Mob".I have recently filed a police report against them under antisocial behaviour.Ever since they have been in power for 12 yrs they always lift the bins too early in the morning.Im confident many residents experience this as well I am considering to file and have the media around and or writing to Westmister.I have also experienced waste from damaged brown bins is dropped left on public footpaths .I would urge in particular all EU nationals that moved here around 40-50 years ago that have the new rights to vote in local elections to claim your right now you can do it.

Prejudice people.

They don't know how to do their job.

There is a difference between thinking how to do your job and actually being able to do it

It's like someone dressing up in a superman costume and trying to fly and then say oh I am helping the community at large. But the reality is that you have taken on a fictional attitude in which you don't know how to help and serve the community at large but only post your opinion of what you assume to be right and wrong.

Such a pity I have to give one star they are not worth that score.
Inefficient 5 star
Rudeness 5 star
Pass the buck 5 star
This council is not fit for purpose they spend money like it s just been invented then mug the ratepayers dare to complain god that s hard work look at their website no tel numbers email addresses why not? They arnt intrsred font want to speak to you

You can call, email, send a letter, go in person etc numerous times to inform them of changes or inaccuracies and they will never update their systems with the new information and will continue to send you out incorrect letters. Forever. It seems. Useless. The pigeons outside the building are more helpful.

Without a doubt the worst public body I ever had the misfortune to deal with in my life and I have lived in 4 different cities in Britain and two other European countries. Reports of anti social behaviour and fly tipping in the borough were quite simply ignored. 99% of their staff would not last a week in a job in the real world. They also operate on a different time scale to the rest of the normal populace with no comprehension of urgency or deadlines. When I moved out of the borough not having to be "served" by Enfield council was one of the reasons for my move.

Terrible when it comes to waste collection or missed collection reporting. Website doesn't work most of the time and getting through via phone is a joke. Being slowly run into the ground, as a former employee i have insight to say they pay their staff very poorly compared to other councils and in turn attract less competent staff.

I've still yet to fully take in on how they wished not to address a corrupt&rogue local estate agent whom puts tenants at risks (including bypassing gas&fire safety with bogus certificates) whilst ripping off Landlords with expenditure that More

Awful service. Very difficult to contact. No response when messaged in general and on one occasion took three to four attempts to get bin emptied when messaged to which they lied on each occasion stating they had done it when they had not.

ceo Ian Davis doesn't give two belts about emails of complaints. Parking team are liars

Very poor service from at Enfield Council at the moment. One of their visiting team members didn't change the name of our business unit from it's previous occupants since July 2019.

So since then our Business rates account reference number has been fraudulently in the name of a tenant who moved to Cyprus in July last year.

I have been in contact with them for two weeks since Monday 6th April 2020 when they promised me this will be rectified (even passed on to the boss Simon whom we are yet to hear from). I have been calling them every couple of days since and the individual who made the error Mr James Abrahams has been as slippery as an EEL.

As our business needs this Account Reference number to access our eligible government Grant, all kinds of thoughts are racing through our minds as to why the Council doesn't wish to fix such a 3 minute admin error with urgency (their error by the way).

We currently have several families who have been waiting patiently for this and are very disappointed by the lack of professionalism and integrity shown by at Enfield Council with dealing with this matter. Will be escalating this matter further.

Absolutely atrocious service Practicality impossible;e to speak to a human and when you do they always have an excuse to resolve the problem. I pay for my garden rubbish to be removed and they always forget to do it. I have to contact them More

the new bike lanes are a joke. Traffic is now building up all the time.
Fox lane shut off is silly it just pushes the traffic other ways that block the flow of the roads.

I called Council 6 times for not having hot water ...they keep telling they send someone lol no one was showing!!!:0The worst people to deal with your problem :(:(:( total jooookee

I'd just like to thank Enfield Council for absolutely nothing. I couldn't afford the council tax before it went up and now I'm staring homelessness in the face. Rather feel you want me back on benefits. Blessed are the tax evaders.

Spent over an hour on the phone and didn't even get through to a real person

Simon McFarland review was removed in regards to him applying for a freedom pass 6 times since January 2019, a process that only takes 2 week's.

Tried to report missed collection online. System did not work. It was saying A missed collection must be reported within one working day of your scheduled collection day. If not, collection will occur on your next scheduled collection. I tried to report same day after 4pm, next day which was Saturday same message. I thought one working day meaning on Monday because collection day was on Friday. Still same message. I called to council on Monday they said I have to reported same day after for or next day. I tried everyday still same message coming up.

Another waste of money for this pathetic phone line.
Enfield council is poorly managed. With poor services followed by the audacity to increase council tax for this substandard service shame on them.

An absolute joke and possibly one of the biggest cumulative wastes of human time in all of greater London. The key issue is that the council doesn't provide any way to meaningfully resolve issues in a reasonable amount of time, and simultaneously sends court summons + fines without a process to resolve them without wasting further time. I may as well just throw my money in the fireplace.

Our council keep cutting down trees and then they don't replace them. This is the case on my street, which is already so bare. Trees are the cornerstone of preventing some of the toxic pollution and our city needs them. Secondly, this council's phones have very lengthy recordings about council tax. EVERYONE who calls is forced to listen to this, even when calling for something totally unrelated. Then, there is the rubbish dumped on the streets issue, letting our area down. On the short school walk, we see a high amount of rubbish dumped on our streets, plastic bottles, junk food packaging and so on, making the area look neglected (which it is) and simply a bad place to live and work. Then, Enfield council's communication is pretty poor and fragmented. It can take a huge amount of battling through the system before justice comes through. Last and never least, the cycle lanes put in have significantly and severely increased the congestion and pollution in our area. A very badly designed project that now has severe consequences. Stagnant cars and trucks create three fold more pollution than moving ones. Narrowing our roads was an ill thought concept, also carried out without public consultation or involvement. Our area, your choices, it seems. A very heavy top down approach. At the very least, we need a lot more trees to combat the poor air quality in Enfield. We need trees in ALL of Enfield, not just in the privileged parts.

My bins have not been collected for 3 weeks without reason. I have emailed them twice within 24 hrs each time and they promised to empty my bin before the next collection day. This hasn't happened and they do not answer the phone.
They also charge for my green bin but failed to empty that as well without giving a reason. The same with my neighbour who did contact them and was told that she had put apples in the garden waste bin (apples from garden that had fell and rotted).
Poor service

This is the worst worst council ever!!!! Enfield council is an absolute joke. From their employer, manager, phone operators and contractors. I have never felt so angry with anything in my whole life as I do with them. I have been without hot water for over a month because of the rubbish system that they decided to put into the building near Durants Park. I have two kids. I have to heat water on the cooker and kettle to give my kids a wash down. And have been doing this coming up to two.months now. They keep sending people out to to fix the problem, and they can't seem to do it. Am beyond angry and frustrated with them. I feel like crying because of anger towards them and how they clearly do not care about their residents. I have written a complaint to them and am still waiting for a reply. I would love them to be in my position and see how long they would put up with their own crappy services.

Extremely poorly managed website!
I have been attempting to order new bins for the last week from their website however there seems to be a bug on the system which doesn't allow you to enter the ordering page. I called on 19th May 2020 but their officer stated that it should be fixed within 48 hours. After 7 days the problem is still not fixed! Called in again today and the officer seemingly unknowing that the issue has been ongoing for more than a week tried to claim that the issue had only started this morning. Even when Enfield council are to receive money from a service they don't seem to bother fixing an issue. It would probably be resolved within 2-3 hours however I doubt they have assigned an IT person to fix the issue. The only thing for them to do now is to send me a warning for the bin bags hanging around outside my home due to me having no bins to put them into. RIDICILOUS!!

rubbish service, not helpful, rude i wish to give minus star but no option.

Absolutely useless. Waste of time talking to them. Lie you will get a call back and then don't.

We are new to the area and its nearly coming up to a year that we have been here. Enfield council has provided very poor customer service. Their website is out of date and they place no desire on recycling. I have asked for our recycling bags 5 times and still have not received them.
The bin service is also questionable. Today, 31/01/2020 they arrived this morning but did not take our bins away. This has happened twice with no notice and now their website is down. Its quite upsetting but I think they are letting the people of the area down. I would not even give 1 star more like -1 star!

The Enfield Connected website is too basic to deal with all the applications and requests. It takes ages to fill a form through the website, after spending an hour trying to fill a form, the website decides to wipe out everything you type and you have to start all over again!

You are all aware of the service you provided is very bad. That's why you are all hiding from us in your lovely offices. When we come to the council in person, you do not take 2 minutes to come to the reception and listen to people's problems. We all wait at the reception and sent home without getting a chance to talk to someone and get a proper advise.

Main problem is that your services are slow, dated and your staff do not care to help. There is no continuity in the service you provide. We get a reply from a different advisor every time we write to the council. Your staff do not read the previous emails carefully and they cause further confusions and problems.

You will not get my vote when the next election comes. That is the only way to teach you all a lesson. I hope everyone in Enfield boycott your terrible service and you all get sucked. We have suffered enough already. The council needs new managers and staff who take pride in the service they provide.

Very bad service. They are did not help for me.
I paid 278 pound because someone is sent the letter my old address.
Thank you very much spend it my all money for drugs.

All boroughs have their issues. Financial, social, environmental....I have lived in several over the years, and now I make Enfield my home. Enfield is a more interesting place to live than it is given credit for.

I have always received excellent and rapid service from the council, I act with respect to the people working for the council, and in return I receive the same treatment.

People often complain about fees, but most councils are stretched and pay as you use is infinitely more egalitarian than an across the board council tax rate hike. Just because something like the green bin was free since forever doesn't mean it should remain so.

I find it difficult at times to pay everything too, I would prefer to pay less, but gardening is now a luxury pursuit apparently and I suppose it is time to make a change, as the council has.

As for the bike lanes, I live almost on top of one, so I see how many people use it with frequency .. it is not as busy as I think the council was predicting, but maybe it is a growth thing? What is wrong with being a bit more like The Netherlands, which everyone seems to admire for their safe streets....

I only gave one star because there is no option to give no starts. I can see many people had the same issue with them. Online or through the automated services-registering for council tax is a disaster. To get someone on the phone is very difficult. I man told me that I can ONLY do this online. I do know it is not true as I have just managed to sort it out on the phone. It is very sad that the workers there do not know the difference between encouraging people to do something online or that would be the only choice. When I asked what his name was as I wanted to make a complaint he simply put the phone down on me.... Very very unprofessional and they get paid for this on our tax money. Very very upsetting