Extremely poorly managed website!

Extremely poorly managed website!
I have been attempting to order new bins for the last week from their website however there seems to be a bug on the system which doesn't allow you to enter the ordering page. I called on 19th May 2020 but their officer stated that it should be fixed within 48 hours. After 7 days the problem is still not fixed! Called in again today and the officer seemingly unknowing that the issue has been ongoing for more than a week tried to claim that the issue had only started this morning. Even when Enfield council are to receive money from a service they don't seem to bother fixing an issue. It would probably be resolved within 2-3 hours however I doubt they have assigned an IT person to fix the issue. The only thing for them to do now is to send me a warning for the bin bags hanging around outside my home due to me having no bins to put them into. RIDICILOUS!!