We are new to the area and its nearly coming up to...

We are new to the area and its nearly coming up to a year that we have been here. Enfield council has provided very poor customer service. Their website is out of date and they place no desire on recycling. I have asked for our recycling bags 5 times and still have not received them.
The bin service is also questionable. Today, 31/01/2020 they arrived this morning but did not take our bins away. This has happened twice with no notice and now their website is down. Its quite upsetting but I think they are letting the people of the area down. I would not even give 1 star more like -1 star!