I've been an Enfield resident my whole life so don...

I've been an Enfield resident my whole life so don't really know about any other councils, but my recent experience has been nothing short of atrocious. When moving house we received a council tax reiminder notice which we duly paid. We then received more notices and so, assuming that these were relating to my first payment I went to the council building to let them know, they asked me to leave a letter with proof of payment, which I did. I then receive a summons from the magistrates court!! when I called them they tell me that I owed them 2 lots of council tax payment but only paid 1. I argued that it is not clear that I owed 2 as the amounts are the same, but they put the phone down on me!! Now I have to pay an additinal bill on top of the council tax bill I owe. I understand that if I owe money then I should pay it, but they should really make it clear what I owe. Very poor treatment of your residents I say