The worst insurance of my life! 3 months of waitin...

The worst insurance of my life! 3 months of waiting and still not refunded, they claim that a proof is missing, I give them the date of the sending by email and she answers me "I will not check all the emails on this date you understand I don't time "... we think we're dreaming, so after doing the research myself I found the email and gave it the date and time of the email. And yes I had sent the supporting documents, she told me "in this case I am launching the reimbursement procedure", a few days later I was told by email that I was not taken care of because the supporting documents that I were missing are missing. I had found a few days earlier ... I am on the 15th same call in 3 months for the same supposedly missing papers. A shame, run away treeeees far