Very disappointed, I come for the umpteenth time t...

Very disappointed, I come for the umpteenth time to have a counselor who lied to me. We have 2 insurance claims in progress since May. Each time, they tell us that we are missing a document to provide. This time, the latter admits having put us in PJ this form to fill. And when I check the mail there is no PC.
I really regret being at home.