DoubleTree Hotel Aurora Reviews

A quality hotel in Aurora, near Denver, Colorado
The Hilton is a 6-storey hotel, but the hotel's interior is clean and remodeled.
A restaurant, a swimming pool, a small spa, a gym and a seminar room
It is recommended for those who travel to Denver, Boulder, Rocky Mountain, etc. for a low price.

Was a decent stay. No major complaints, room was clean, breakfast was a typical hotel buffet, wifi was strong. Only issue was not having a refrigerator even after we'd previously requested one

We were put up here by airlines due to a delay. There were probably enough people waiting at 10pm to fill 2.5 shuttles. Called hotel to see when shuttle would arrive we we told 1030pm. 11 shuttle finally arrived. We put our bags in back and by then seats we full. We were told an hour and maybe a shuttle would be back. We ended up taking an uber. If an airline is booking your rooms, as we know they had to call around to get rooms, I would think you would try to get another shuttle driver in to help. Other hotel shuttle were around multiple times. Same driver so not 2 shuttles. I've been in the business, I know how it can be, but it was very sad t be told "maybe I'll be back". Thank you night audit person for your pleasant attitude when you were obviously swamped.

Nice lobby, very friendly staff, very comfortable bed, but needs renovation in the room especially the carpet and the bath tub.

Love their cookies! Great breakfast and it's convenient to the interstate and surrounding areas.

It felt somewhat upscale and cozy. The staff were nice and always happy to give us cookies, the beds and pillows were very comfortable. Everything felt nice and clean (maybe because of the new cleaning rules for coronavirus.) The bathroom counter was nice and big, plenty of space to put your toiletries. The shower in our room is my biggest complaint, it was quite narrow, I'm a small guy and I'd bump the walls turning around. There was also a half inch gap between the swivelling glass shower door and the glass stationary shower wall, which was right in the middle of the shower, so water would constantly leak/spray out.
We were there 3 nights and 2 of the 3 elevators were under maintenance the whole time. There weren't any bags in the trashes, which is not good because some garbage needs to be in a bag.

The lobby floor was half torn up as they are midpoint in redecorating. The 6th floor carpet was wrinkled and torn. The air conditioning unit in our room sounded like a jet engine.

I've always had a good clean room. Plus the cookies are great!

I just left this hotel the front desk manager was very very rude to me when I was trying to check in I guess because I was black she felt like I don't have money to stay at the hotel not known I'm a Hilton remember she was very short and not being helpful at all I'll never stay at this hotel

It's a beautiful hotel with friendly and prompt staff

The bed is comfy; the room is quiet. For those that care they have more small pillows rather than fewer large ones.

I had a good time there, but the hotel looks like it is under major revision.

Needs remodeled. Old and smells old. Food is bland. Services are slow and weak.

Nice room, staff too. Had a good meal in the restuarant too. I would definitely go back

Attended a conference. The biggest issue with most conferences in hotels is poor AV. No issues at all with this AV, and staff was very professional.

Nice hotel. TV didn't work but finally was repaired

Killed several moths in my Room.
The elevator's quit working and we were on the 6th floor. Carrying luggage up and down the steps. Good exercise but not good for the elderly.

Not the best Double tree we ve stayed in. Could use some refreshing

The rooms were very spacious and comfortable. The bed was the highlight of my stay.

I RECENTLY STAYED AT THIS DOUBLE TREE HOTEL DURING A KNOW HOLIDAY 420.I PAID THIRD PARTY (PRICELINE). MY ROOM WAS DIRECTLY ACROSS FROM THE FRONT DESK AND NEXT TO THE OFFICE ROOM 105 TO BE EXACT. I RECEIVED A LETTER STATING SMOKING WAS PROHIBITED WHEN I CHECKED IN.I MUST ADD THAT IM PREGNANT AND I DEFIANTLY DONT SMOKE (ANYTHING) HOWEVER I EVEN MAINTAIN THE ROOM BY BEING ECO FRIENDLY AND DIDNT REQUIRE SERVICE OR FRESH TOWLES. I CHECKED OUT ON 4-20-15!!!!! WELL HERE COMES THE HOOK I WAS CHARGED 200$ FOR SMOKING IN THE ROOM WHICH I KNOW FOR A FACT I DIDNT. OF COURSE I HAVE NO PICS FOR PROOF BUT HOW COULD I??? I CALLED AND SPOKE WITH THE ACCOUNTING SPECIALIST KAREN SHUPERT AND SHE WAS RUDER THAN RUDE AS SOON AS I TOLD HER MY ISSUE, I MUST ADD I DID GET A LITTLE EXCITED ONLY BECAUSE I KNEW THESE CHARGES WAS FALSE. SHE DID AGREE TO REVERSE THE CHARGES AND SHE DID BUT HER TONE AND ATTITUDE RUBBED ME ALL WRONG SHE BASICALLY TOLD ME IF I DIDNT CALM DOWN SHE WASNT GOING TO DO ANYTHING ABOUT IT. OK SO I CONTINUED TO JUST SAY THANK YOU ,THANK YOU AND HAVE A GOOD DAY. I WOULD LIKE TO KNOW DID ANY ONE ELSE GET CHARGED FOR (SMOKING) KNOWING THEY DIDNT SMOKE IN THE ROOM. IS IT BECAUSE OF THE HOLIDAY THEY FELT IT WAS POSSIBLE TO GET AWAY WITH IT. I THINK IT IS A INSIDE SCAM AND SHES THE HEAD HUNCHO... THE HOTEL IT SELF WAS GREAT IT WAS MORE SO OF THE AFTER AFFECT IN MY ACCOUNT THAT WAS UNPLEASANT... HILTON MUST DO BETTER.

I wish I could give this hotel a zero rating. It was my 45th birthday July 4th 2019. I didn't use Expedia or travelocity I went directly to the Doubletree Hilton website to book my room. I upgraded to a deluxe king. With breakfast. I put in the notes the only requirement was a tub. I stay with family and only have access to a shower. I arrived around 2pm to check in early and drop off my birthday cake. I was not even warmly greeted by Angela. Angela did not like me from the jump. She sent me to my room. I went up opened my phone started recording the suite. Nice living area with couch and coffee table... swung around to bathroom... no tub!!! So I grabbed my birthday cake and headed back down to the lobby. Angela rolled her eyes at me like I was bothering her in the empty hotel lobby. I said "I stated on my reservation that I needed a bathtub and there is no tub in the room. She rudely informed me that king deluxe rooms don't have tubs and she would have to put me in a queen. I wasn't happy about this and felt downgraded. I asked if I would be reimbursed the difference. She said no. There was no difference in price. I still haven't figured out how i upgraded online and raised the price but here she said there was no difference. Wanting to get to my room I just shook my head and went back up with the cake. The second room was definitely a downgrade. No living area and 2 queen beds and again...NO TUB. So I had to go all the way back downstairs again. She was laughing at me when i came down and told me she gave me the wrong room. She had the keys ready so I went back up a third time cake in hand. This room had a tub but was like a sauna. I tried to turn the air on but to no avail. I really didn't want to talk to Angela a 3rd time. So when I returned i said,"You know what? I made a mistake coming here. Can i just get a refund and cancel this?" She informed me that there was no refund no matter what. So almost in tears I just asked to see a supervisor and sat in the lobby. By now an hour has passed. I was up @4am to work, I manage a Starbucks. I was very exhausted and mentally drained by the time the manager came to me. She was very sweet. She asked if she could buy me a drink or appetizer. I told her no. I just really wanted to go get my pommy puppy check in and have a bubble bath for my birthday. She said great! She would have a surprise for me in the room and it would all be ready when I got back. Honestly i broke down and cried in my car on the way home to get my dog. We came back the manager gave me the key i went up and got situated. I couldn't really invite any of my friends over because since my room was downgraded I didn't have the couch or coffee table. The next morning i came down for the breakfast i had paid extra for and it was a complete disappointment. The fried potatoes were tasteless and hard. The eggs were raw runny and uncooked. The ham was like out of a can. My dog wouldn't even eat it. It was so bad I didn't even go down to breakfast the next day. In fact I was checked out by 10 am. It is Monday. I still haven't received my 50$ deposit. And it was by far the worst birthday I've ever had. I'm out $422. And had a miserable time. I will NEVER stay@a doubletree Hilton again. The chocolate chip cookie was even hard as a rock. Save your money and check into a La Quinta or even a motel 6 and you will be treated to much better. Lesson learned.

Dump
Rude employees especially over the phone.
Room was garbage.

This is my second time staying at this location and it won't be my last! My Husband and I stayed here and absolutely fell in love with this location. Rooms are updated and comfortable and the decor is beautiful. The front desk specialist, Chris, was kind and very accommodating. He not only got us checked into our rooms in no time at all, but continuously checked up on us throughout the night. Chris and Hannah went out of their way to make our stay a 10, thanks! We stay at Double Tree often and can definitely say this location stands out from the rest.

Potential hotel guests BEWARE! THIS HOTEL IS NOT UP TO HILTON STANDARDS FOR SERVICE.

Hotel charged me for a night stay for a night I wasn't there. They also charged me for 2 meals at their restaurant that I didn't eat at and for a movie didn't order for 30.00. When I called the hotel this morning 3/22/18 @ 8:30 EST I spoke with a young fellow on the phone who was very rude and snappy (Kevin). He said that I had made a new reservation to extend my stay. I informed him that, that was not accurate. He said well that is what I show here sir. I said, and I'm telling you once again, that is not accurate. I explained to him that if I make the dispute with my credit card I will surely win the dispute since I will be able to show that I stayed at a different location closer to the airport on the night in question. His response was " if that is what you feel you need to do sir, feel free to do so" ,,,,,,,REALLY? This is how you respond to a Hilton Honors reward member who stays in their hotels 12 nights in 3 months time frame? I am not the guy who gets treated that way. I contacted Hilton directly who is allowing the property management to contact me directly to try and resolve the issue but at this point I am sounding the warning to others. The staff "Kevin" is extremely RUDE and apparently doesn't give a damn about customer service. If you stay here make sure you aren't charged for something you don't receive as you may also be met by rudeness and hostilities as I was. This isn't over with and I WILL get the night in question and all other bogus charges credited back to my credit card one way or another. Bunch of CROOKS!

After much effort on my part, I finally did get this resolved but I still can't and won't give this hotel a good review. The construction going on has obviously been going on since at least October and we are now in the end of March and the construction still isn't complete? And the noise they make in the morning is just over the top. So still my advice is to AVOID THIS HOTEL AT ALL COSTS.

+ clean but - Rude staff, cheap hard beds bad neighborhood, shooting outside hotel while we were there. Doesn't live up to name. Avoid.

Run down. But is under construction. Friendly staff. Comfortable beds. Free shuttle

I went for a Lyft event, place was very nice, clean and the staff was great!

Good place if you would like to staybin denver colorado. friendly staff and cleans rooms , the best in aurora.

This hotel is fantastic. The rooms are clean, service is professional and kind, parking is safe and close, and the view is beautiful! I only wish I could have spent more time at this location.

I loved the place, the super clean room, but the best thing was the super clean pool, the best I've seen in hotels, and the breakfast they gave a super rich buffet. I recommend this place

Room and bathroom was clean. Service was great and courteous. My boyfriend and I felt a little out of place being the only black ones seen anywhere in the building at the time, but I m sure that was our own thing. All in all, a good property and would definitely be visiting again.

The DoubleTree was great. The room was clean and the service at check in was very professional. My only con would be the food at the hotel restaurant and the pool. I ordered a steak and eggs for breakfast. Eggs were a weird texture and were probably just powdered eggs. The steak was also not good at all. The pool was very cloudy and made me decide to just not swim in it. Otherwise, I would recommend.

It was really nice I enjoyed staying there I would stay there again

Huge room. They had a good and cancelled my reservation before we even checked in. The evening desk person fixed it by upgrading our room. Room 626 needs the bathroom door hinge fixed. Breakfast was really good.

Great stay, hotel is clean and comfortable, would stay there again

Beautiful rooms, friendly staff, only downfall is the bed is killing my back. Granted I have back problems as is but the bed caused a lot of pain and I got very little rest

Very clean and very friendly staff. They were helpful and personal. They were very good at following the restriction rules and were very clean. I'd come back for sure!!

Stayed two weeks. Always clean and very comfortable

After reading several reviews of this place, I was sceptical about how it would be..
BUT. The stay was amazing!! There were absolutely no hiccups. They let me check in with my husbands points, without him being present.

The sleep was AMAZING. The bed was very comfortable. The room was updated, and well stocked with a fridge, microwave, and coffee for two..

Free shuttle to the Airport. I wish they ran them at shorter intervals, because I did have to wake up super early for my flight..

But all in all. I give it and A, for my short one night stay.

The room was very clean. Very nice people and they helped me answer all the questions I had

Room was very nice. I slept well. Food was similar in cost and quality to every other decent hotel restaurant for what it's worth.

Our room was very nice and roomy. The staff was courteous as well. My only complaint about the room was that there was no refrigerator. We asked for one twice and they said they would bring one up, but they never did. Overall, great experience. I would recommend this place.

My parents stayed here while visiting. The room was very nice, though parts of the hotel were under renovation.

Friendly, helpful, professional staff! They have fresh remodeling underway, which seems nearly complete.

There are a few eating places a hop, skip & jump away, like fast casual Gyros, Sushi (Dragon Boat) and a great neighborhood Sports Grill called Legends, with great food & a nice local beer selection- which was convenient to walk back to the hotel after a couple of drinks and not have to drive.

I met a friend at the bar for some drinks that night. The bartender was very friendly and attentive without hovering. Drinks were on spot as well.

A wonderfully remodeled hotel with a great common space area and restaurant. My only complaint was road noise so be sure your Room doesn't face the highway

Need to update the rooms. I didn't get my cookie. Lol. The pillows are terrible.
Offer free water though.

Really enjoy my stats everytime. The staff is so hospitable and cares.

It was good. The stands went to the first floor and not outside of emergency only.

Great facility, not to far from the airport, shuttle service from the hotel to the airport is timely and the restaurant is nice.

Clean place, rooms were big and very nice. The cookie is the highlight of course

Room was clean, staff friendly, overall a very nice experience. Location of the hotel is also quite nice.

We travel to Aurora for medical visits at UC Hospital. Double Tree allowed a discount for medical stays and the shuttle service was excellent from the airport and to and from the hospital. Hotel is beautifully remodeled and bed/pillows were above average and very comfortable. A refrigerator/microwave in the room would be nice but I was pleased with the size and high end decor. The gym was clean and offered limited but high end equipment. Didn t use the pool and the spa was under construction. Nice snack bar near the front desk and awesome Starbucks machines that take cards. Thank you to the staff for a very nice stay even though it was only for one night!

service was excellent for Jadrian's graduation celebration! thanks to all who made it a beautiful day!

Even though this propery is mid remodel, the staff was friendly, rooms clean and food was great. I highly recommend

Lovely room with a great view. The front desk clerk Daren was very helpful in getting us that lovely room. Lots of parking, handicap accessible.

My go to when in aurora Only gave a 3 sine it could use some updates

I am convinced that a lot of the reviews here are fake and written by management. Without a doubt, this is the worst hotel that I have ever been to. The bathtub is cracked and dirty, there's a frightening stain outside my door, the lobby has broken tiles on the walls and an assortment of old furniture thrown together in a circle. And this does not even describe everything. We paid 229 for it which was a robbery. I will never stay at another Hilton ever again because they have the gall and greed to keep a hotel like this open.

It was under construction loud. noise filthy carpet dust everywhere and no sympathy from the front desk here in town visiting my father for the first time got in late and have nowhere to go and if I change hotels I lose my points and I am paying $30 more a night!

This appears to be an older office building recently rehabed into a very nice and updated hotel. Rooms were nice and housekeeping did a good job between our nights at the hotel. Our stay went as usual; no issues.

Outdated. Bathroom from the 80s. Coffee machine is from the 60s. But hotel and staff are very professional. And room was very clean.

It was an excellent event. The service and catering was top notch. Servers were friendly and attentive. Plenty of space for all guests and food was very tasty.

Was undergoing some construction work in the lobby in early December, which did detract from the overall experience, but will be very nice when completed. Staff very helpful, room very comfortable.

Lobby, and rooms were very crisp, and clean. The pool, and hot tub were a bit dated but I'm sure that's next on the remodeling.

Halls and rooms are dirty. Stains on carpet. Generally needs a complete renovation. Changed to another room and same thing. I've stayed at really nice Double Trees and this is in the worst shape. As a business traveler, I would recommend another hotel in this category. HGI, Marriott or FS Hilton. Not sure how anyone rates this higher than 3 stars.

Great staff amazing cookies however we had a leak over the shower head and under the sink. So we had to get fresh towels day and night.

The staff are amazing. Food is expensive but the service is great

Rooms excellent, bar/ restaurant area is still under construction. Still the best accommodations in the vicinity.

Room was very clean, staff wasn't too friendly. No worries though. I just had to stay overnight while I moved into the new place. Would stay again though.

Clean room, comfy bed, good price, nice employees! Thank you!

Shuttle service no longer available but didn't find out until after booked there. $45 for Uber and no one there seemed to care