We were put up here by airlines due to a delay. Th...

We were put up here by airlines due to a delay. There were probably enough people waiting at 10pm to fill 2.5 shuttles. Called hotel to see when shuttle would arrive we we told 1030pm. 11 shuttle finally arrived. We put our bags in back and by then seats we full. We were told an hour and maybe a shuttle would be back. We ended up taking an uber. If an airline is booking your rooms, as we know they had to call around to get rooms, I would think you would try to get another shuttle driver in to help. Other hotel shuttle were around multiple times. Same driver so not 2 shuttles. I've been in the business, I know how it can be, but it was very sad t be told "maybe I'll be back". Thank you night audit person for your pleasant attitude when you were obviously swamped.