DoubleTree Hotel Aurora Review

Staff is amazing! Our room was very spacious and nice. But the hot water took 15 minutes to get to the shower. Though reporting this upon checkout, they compensated me and promised to have maintenence look into the issue. We stay here 2-3 times per year and will continue to do so.

Stayed there for a soccer tournament. Room was great! The breakfast was amazing! Will be returning.

7 October 2017 4:00 very nice front desk executive people. Very nice clean room. Decent price. Like the thermostat controlled ac and heat.

Great food, and great service, I really enjoyed our corporate party.

The main lobby is undergoing renovations; however, our stay was nice. The staff was very friendly, on-site restaurant and room service are still open/available, room was clean, and parking is free. The staff were very accommodating and allowed us to check in a few hours early. Please note that parking is outside in an uncovered lot, so be ready to clear snow/ice off your vehicle if a storm rolls in. Have stayed here over 3x in the past month and have been very happy with each visit.

The GM and the front desk are great and very nice! The rooms are clean!
The maids in the staff are super and very nice and helpful! I ve stayed here over three weeks when I come back to Colorado this is the number 1 hotel for me.
Everybody have a good day

Hosted an event that said Kevin o Leary was there. Kevin was in Cincinnati. Had a speaker who wouldn t answer all the questions and had a hard pitch. The event tricked the attendees in my opinion and I don t think Hilton should host events like that. Easy parking and central enough location for not being in denver.

Great place, even while under construction. Fantastic service, good people.

Very nice hotel located conveniently near the highway.

The facility was being renovated, but despite that was very clean and orderly. Sound from the renovation was muted well, except in the lobby, where renovations were taking place.

This place is a gem. The wait staff are very friendly from the moment you walk in the door but not overly intrusive. The food here is excellent. Will definitely return.

Attended an event here. Hotel was clean and we'll maintained. The hosted bar was a little understaffed but friendly.

I had to switch rooms in the middle of the night due to the tv not working, the ac not working, and an odd howling noise. The other room I got was ok.

This is week2 of 6 staying here on Mondays - Friday s for work. Room is clean. But no hot water. I am told it s been like this since the new toilets were installed. To be honest I m not sure how cold water flushing toilets are effecting hot water. The night manager and engineer suggested I turn the water on long before I start my shower. It took on average during week one (room 201) 20 minutes before water warm enough started flowing. Now I am in room 639 and it s the same no Hot water. Luke warm. I am checking out and moving to another HILTON property.
The breakfast buffet is really good. The staff is nice. The rooms are nice.

The staff is rude, they put 2 packs of decaf and one of regular coffee in the rooms, no bible in the rooms and we were with a group who spent lots of money to be there. We needed a late check out. ..on a Sunday. Latest they'd give us was an extra half hour. Terrible terrible hotel

Helpful staff, a pool, fitness center, a free cookie, and close to light rail to get you into downtown Denver. The rooms seem recently renovated too. I stayed here last year for work and it's better this year! Breakfast buffet is an extra cost.... Comfortable stay thus far.

The auditorium was very small and the drinking fountains were old, but the facility was very nice and clean otherwise.

It's a Great Place to go And It has great food but it cost a lot

Rooms are clean and spacious. Breakfast was buffet style and good food and variety.

Customer service was incredible and the amenities were excellent. Breakfast was not great, water for shower was not warm, furniture felt wobbly, etc. If I had to, I would not stay here again. The only reason I stayed here was do to business reasons. The best part of staying here was the cookies and the semi good gym.

Construction was going on at the time; however, it was hardly noticeable except in our room (hammering on the wall next to us).

Exceptional place 2 stay and very clean very polite and professional customer service experience treated like a guest not a customer did I mention the cookies are the bomb and available whenever you'd like just ask for a cookie I definitely would stay here again and I'll recommend it to anyone definitely the best hotels by far both times that I stayed at Doubletree also the jacuzzi the right temperature the pool is always clean and very spacious thanks again DoubleTree I'll see you soon

Very polite staff and the rooms are clean with comfortable beds

Great staff got cookies for those staying in the hotel and quality people working there.

A very clean place, large rooms, spacious pool, and what I liked most, a wonderful view of Las Rockies.

Breakfast and Dinner (loved the food) loved the swimming pool!

A worker at the front desk was very rude to our group when we asked for a shuttle ride to a location a couple miles away. Besides her attitude, the stay was very enjoyable.

Great staff!! Great food at a reasonably priced restaurant

Good looking motel but management works to make your stay less than pleasant. When booking you will listen to 3-5 voices, each asking questions to get to a foreigner in another country. The lady answering will have no idea of american educate and will ask many questions about your trip having nothing to do with the room. They will then have trouble spelling the simple things like T O M and no matter how many times you tell them they need the billing address for a credit card they insist you must give them you home address.

This is followed by a long disclosure ending in telling you the reservation is non-cancel-able. Did I mention they want you to join their club...

Now at the motel checking in you are once again pushed to join the club. Don't do it, I have 5 emails this morning. They are now blocked. You do however get a good cookie and 2 warm waters. Why warm? I don't know. you also cannot get a cold water in the lobby as they have water with fruit floating that is warm also.

At the room, no refrigerator. What! So it is bucket ice time.

In the morning there is not breakfast. I believe I was told there was a breakfast. The lady greeting you is very nice. She is making sure you know that breakfast is 17+ for serve your self and is trying to keep her wait staff from getting chewed out. No the food looked awful. She expressed that the Motel owner didn't want anybody to get anything free.
I left without eating.

Next, thinking I could have a coffee. Bad move, the lobby coffee machine costs 2.50. Not joking. What a mess.

Did I mention the room staff was completely foreign speaking. Maybe someone on another floor could speak English.

The motel also sends constant text messages to you. I tried calling them from that number to discuss my dissatisfaction but gave up. Straight to the foreign answering service.

My overall experience was poor. I felt nickel-ed and dimed. Not a quality experience. Will not be staying with them in the future. Overall a 3 star experience, downgraded to 2 star when they thought texting me was the answer then telling me to call when they have no number to be reached.

I would just go elsewhere.

Excellent service, reception staff do everything to make your life pleasant. Very clean, very comfortable beds

I had a great time at this hotel! The front service was friendly enough and of course gave me and my boyfriend our delicious chocolate chip cookies! What a nice treat. We got a King Deluxe Room on the 6th floor, with good view facing the mountains. Very spacious too and the price was pretty worth it to me. The room was clean and organized and the bed was very comfortable. Incredible time and the coffee was great too. No complain of anything :)

Very nice hotel and room. Oversized room, too much space, really could use a couch in the room. WiFi was not great.

It was an excellent event. The service and catering was top notch. Servers were friendly and attentive. Game tables were run smoothly and the dealers were very fun and friendly. Plenty of space for all guests and food was very tasty.

Nice place, good location. Very attentive and friendly staff.

Very nice hotel, very clean and the people is very nice.

Nice hotel but very expensive and they are working on it very loud and very dirty

Beautiful new restaurant, friendly concierge, lots of parking

Great service. Very responsive staff. Had no issues

The dated 70s/80s exterior will throw you off, because once you get I side, you will see a modern, renovated, brightly lit hotel

Staff was very friendly, room was nice and clean. The only downside was the hot tub wasn't really hot ;/

Waiting for an item that was removed from my room to be returned.

The rooms were very dirty and the door did not close properly. The next room we moved to the carpet was very dirty and there was some confusion with the air conditioner. Also one of the keys did not work and someone walked in because they got that room assigned to them as well as us.

Stayed here for a few hours when my flight was delayed (comped by airline). Rooms were nice, spacious, and clean. Staff was friendly and accommodating. Shuttle service to/from airport is really great.

Always a pleasure to stay here but at almost 500$ for 2 nights I expected a little more..

Nice hotel, great location with access to the highway, restaurants and shops.

Outstanding service, the front desk personnel was helpful and kind. The hostess during breakfast was equally gracious and helpful. I love the Hilton Brand.

Nice property and usually a great rate. I stay here often when visiting Denver.

Service was great! Started by being picked at the airport by a very pleasant driver. Then arrived to great customer service. Very helpful when we arrived late after waiting 4 hrs. For our luggage. Service with a smile!

Came in early they accommodated me and placed me in a room. What a great clean place with some of the nicest staff I have ever had the pleasure of dealing with.

Had such a amazing stay with Double Tree Hilton Hotel.

Welcoming, smiling greeting from the front desk. Beautiful room with nice amenities.

It has nice rooms and comfy beds although the bathroom was tiny. When you go to more expensive hotels you have to pay extra for things like wifi and breakfast. I felt screwed over by breakfast costing $16 plus a tip. These things made me not feel valued as a customer.