I cannot give minus 5, otherwise I will. You contract a health insurance, if you try to contact them, they give you WhatsApp to contact, they will reply after five days or more, I told them that I'm disappointed, and I will try to change the insurance, after 4 days they reply trying to sell me a update and more expensive insurance.... worth insurance ever !!! And I have been with different insurance for more than 12 years at diferent country. They don't care about customers , replying they are busy to reply!!! And I actually pay for the service!!!! I'm a busy person too!!! they never reply, and when they do, it's not the correct info, I can not imagine if one day I need the insurance in an emergency case!!!!
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Piss poor service, company, staff, policy etc. You would rather burn your money then to buy any insurance with this provider. They'll lure you in to signing up for a policy and then will ask even for your shit schedule if you want to terminate. They'll ask for documents which is not even their concern.
When sending my application for travel insurance, I did not receive any notification to the contrary. This has happened twice. After that, a nice employee filled in the application for me. Then I received an email that it was successful.
The site has been well thought out and it is easy to take out insurance. But then ... E-mails are not read properly and are answered with standard texts that do not relate to the subject. Rush work of part-time employees who process large numbers of emails and do not want to delve into the content. Also applies to WhatsApp messages. Response of days instead of hours as written on the site (weekend)
Worthless crap. Have been waiting for an answer to a simple question for 20 minutes. Only accessible via WhatsApp? Well, apparently you are not available at all because I have been staring at my screen here for 20 minutes with no consequences.
Worst insurance company ever. Always pay my insurance and have all the extras in my package to prevent extra costs. After my dentist and doctor's visit I had to pay for everything myself, nothing was insured while I included this EXTRA in my package. This company only takes your money and insured NIKS. 1 star is too much for the company! Z.S.M switch if you get the chance. They don't do r ** t for you, only take money and can send nice notes to pay. VERY FAST.
Worthless car insurance, in case of damage they do nothing for you. Do damage claim.nl that it does for them, but you do not count with a wa insurance, say to the counterparty that the money must be transferred to them, because they already pay the client out. All lies they do niks.geld is already a week with them on the bill but make nothing about it. Has been sitting for three weeks without a car but does not interest them, today called with claim for damages would send me an email is still waiting.
Today I received my bill from Ditzo and I am still asked to pay from April and not from July. I was insured by another company from April to June and only applied since July.
My last communication via Whatsapp was not satisfying. After being asked to send many documents, I was just left without any further assistance and instead of getting the correct bill (paying from July), I have to pay from April.
AT THIS POINT I AM VERY DISAPPOINTED AND UPSET WITH YOUR SERVICE.
I had nice experience until the bill came.
Currently, I live in the Netherlands with a Zoekjaar visa, a type of one-year visa for international student who graduates from Dutch universities and would like to look for jobs in the Netherlands. According to the information from IND, I am obliged to take a Dutch basic health insurance within three months once I found a job or an internship. Hence, since graduation in March, I continued the insurance with student insurance for a Zoekjaar insurance.
In June, I found a job in a warehouse. To follow the rules, I started looking for a Dutch basic insurance. I read about Ditzo on Zorgwijzer.nl and attracted by the good reputation given by Ditzo's customers. So in June, I applied for Ditzo's insurance to be started on July 2020.
Fast forward last week, I was shocked by a bill from Ditzo. Instead of paying for July period, I have to pay since April 2020 until July 2020. I contacted the customer service to consult with this problem. I was asked to provide proofs of:
- Previous insurance from April-June - My study in the Netherlands - Employment contract
I also explained to them about the status of my visa and why I applied for Ditzo insurance in July. Earlier today I got a reply from the customer service stating that I am obliged to take out health insurance as a Dutch resident (which I did. I had Zoekjaar insurance. Isn't it also an insurance?) and that in the Netherlands, a Dutch basic insurance always take precedence over international student insurance.
I find that this situation is very disappointing. I followed the rule and got myself insured during my job search since April until I landed a job in June. Yet, when I received the bill, it is a bill for five months which means that I have to pay Ditzo insurance since April while as I mentioned previously, I was insured from April to June and applied for Ditzo insurance to be started in July. The bill is a lot of money for someone who just graduated and still trying to secure a job in the Netherlands in the time of crisis. I really hope that Ditzo will adjust the bill to the starting month I applied. It will really help as I really do not want to have a bad memory of your company.
Dear people, I am still with this health insurance this year. If I send a whatsup is already 2 x happens that I got erroneous information first about an upper denture, I was advised to take out a more expensive dental insurance for 28 p.m. The prosthesis comes from the base and not the dental insurance. This year they were going to change via ditzo ap was also a mistake these people on the phone have no understanding they put you on hold and they have no solution I could no longer call monkeys no longer. They are cheap but cheap is not expensive to go to this kind of people I have canceled my insurance per 2019 my wardering 0.0 I have emailed them also no longer wish to receive emails nor advertising them they go by this telephone promise promise you will no longer receive emails on March 28 called again to hear we have to discuss this it is a worthless health insurance people do not go with this health insurance this is a parent company of asr this makes advertising on TV
I was greatly helped by Kevin when my husband passed away. No problem, everything neatly arranged until the noclaim discount was taken over, etc. There was nothing to do. Compliments. Very professional!
Been a client for two years put my first claim in, it was revoked...I was told by the impolite service consultant that I should look after my bag more carefully...what a disgrace to the clients...
I'm not alone, but it hurts to be a customer of these bruises !! I cannot reach them by phone, I have to use WhatsApp. They don't respond to that all weekend. I try facebook, there I ask my question again: "am I just neatly covered for my car insurance at the moment", the answer is: "we have sent your question to a colleague, you will receive an answer within 10 WORKING days". .. "" So it is your own responsibility whether you use your car during this period or not. '' ..
An adult working person who neatly pays 70 euros for his premium every month with a simple question answer to wait 10 working days whether or not I can drive my car. PLEASE CHOOSE FOR ANOTHER CAR INSURANCE THAN DITZO!
switched about 2 weeks ago. poor login options. No contact or telephone number stated on the website. password retrieval is unsuccessful ... in short, a bad website. The 2019 website is a question for me ?! Remember to cancel this insurance.
Continuation
In the meantime Canceled. After a difficult cancellation now a confirmation that t has been canceled. But then 1st month amount debited. Individual responding to the reviews by Ditzo is appreciated, but if you read well, a lot of the improvement proposals that are indicated in the responses can be picked up. The website lacks basic info and that might be picked up first. Under the contact heading, there really should be a telephone number than just an address. After all, no one personally goes anywhere else to ask questions at the counter. With a new registration you can send a first login code for the app or website. In short, a lot of your service is still rattling.
Since this year I switched to Ditzo. I have been reimbursed for my medicines from this health insurance policy for 7 months and now the pharmacy says they can no longer supply it. I get another brand of medicine (imitation) of which I get side effects such as heart palpitations, etc.After 3 weeks I have indicated to my doctor. The doctor has stated on the prescription Medical Necessity, so that I can get the correct medication again. Now I have to pay for them at the pharmacy counter. I declare these costs via the Ditzo app and it will not be reimbursed. Really ridiculous. I have called Dit so many times and I even stated it on the email that it must be reimbursed, but that the pharmacy must declare it ... And the pharmacy says that they cannot declare it due to contact agreements, etc. So the bottom line is that I now have to pay for my medicines out of my own pocket. Incredible, what a bad health insurance company. They also don't want to call the pharmacy to arrange it.
What a ridiculous customer service. Made an attempt to sign up my girlfriend for health insurance, and everything had to be about whatsapp. Max 1 message per day, always from another person who does not look at previous messages at all. Response within 2 hours? NEVER. You may be happy if you get a response the same day, but I wouldn't wait for it.
Furthermore, this health insurance requires information that does not concern them at all (eg, pay slips) and they do not even know their own conditions. all in all a big 1/10 score. For 10 euros a month more, you don't have any bullshit and good service, instead of this amateur gang.
Wrong information given to me: "cancellation only after one year possible" while the new policy concerned a grant due to a merger. SHAME!!! Then let the authorizations continue after promised cancellation. SHAME!!! Now, despite the written confirmation of cancellation, this insurer must remind them not to use the authorizations and to refund the undue amount. Dear fellow customers, do yourself a favor and save yourself this kind of practice. I prefer to pay a little more premium for decent services.
Slow communication, not answering questions, very much trouble making contact and making agreements. Do not do this!
It is promised to respond within 2 hours in the Whatsapp service. Feel free to turn this into 2 days. Really bizarre. And then it's about care! Important questions about care. I see below that they respond a lot quicker to bad reviews, but not exactly helpful either. Proposals of matters that the customer indicates have already done.
Very bad service! Car insurance should have been terminated since August 2018, but they can only refund 1 month premium out of courtesy. Furthermore, no help, I will never again take a Ditzo insurance policy (hadn't asked for it either because Generali -> ASR -> Ditzo
Original: The options available are really good with competitive price. As many expats are buying from Ditzo, I think it will be great if you can give support for English too.
Update after 3 weeks of waiting (1): I have opened an account with Ditzo before 3 weeks and submitted documents. Have been following up with support team via WhatsApp and Twitter and still not getting a proper resolution.
Status remains as 'This account is still processing' in web portal, even after all the communications done with customer service (they would stop responding for even days and then come back).
Can you please help me in resolving sooner?
Update (2): Thanks for the reply Djoeke, I have sent an email with details. Looking forward to get this resolved.
Update (3): Finally, my account is active now. Thank you for your assistance :)
We bought a new car and immediately wanted to make our insurance more sustainable. We came to Ditzo via ASR. It is a hornet's nest of prices and comparison on the internet. Ultimately chosen the Allrisk from Ditzo, price / quality / sustainability. Some insurers are cheaper, but I don't like to let my money pay off in the oil / weapon industry. Hopefully we never need the insurance!
called the customer "service" of Ditzo, one of the many numbers that appear on Google when you type Ditzo: too sad for words, but you will not be answered by phone. Everything has to go through the site. I was even asked how I got there because there is no Ditzo customer service by phone ??? Google was blamed for my misinformation here. Well done Ditzo, never mind I had to click on a star to progress, but they don't even deserve that one star
Ditzo car insurance: Not available, if you buy another car, take out your insurance immediately but somewhere else, because with ditzo it is very easy to arrange it yourself within 5 minutes. Purchased another car twice and tried to put the insurance on a different license plate, but the website does not work and Ditzo cannot be reached. Worthless and disinterested, they don't care. Please send the proof of indemnity otherwise we cannot cancel the insurance ...
It remains strange that colleagues contradict themselves on the same subject !! Giving wrong information? So that remains an isseu ?? !!! Strange but true ... they do pay for everything I need !! That is a plus ... outside of the 385 of course
Overgestapt naar de zorgverzekering van Ditzo. Aantrekkelijke verzekering voor een scherpe prijs. De overstap was in een paar minuten geregeld en Ditzo zegt direct mijn oude verzekering op zodat ik daar geen omkijken naar heb.
The care app does not work well and cannot reach them. Now I try it via the whatsapp and get no answer !! I switched this year, if I had known this I would certainly not have done it!
Very bad service If you have to recover damage the only thing they look at is the damage form and if the counter party has a different story it is So not recoverable If you indicate on the website that you are conducting research, you must also do research like where the accident took place Then you can get to the car and the place clearly see what happened but that is too much trouble the damage form is all they look at
Insured for a few years with ditzo (24 damage-free years) Wanted to insure a second car with them (10 damage-free years) Never had any payment arrears. Insurance is not accepted. Other no-tyme insurance arranged. No problem. Bad service for a regular customer.
It was not always easy to find out which care providers agreements were made with. I use a thrombosis service and it was not mentioned anywhere. Contact with an employee ultimately provided the correct information. I am quite satisfied in the end.
Dull misery, first car insured from 1998, when I switched to a 2001 car I suddenly got the message that the car would be too old. Then from the cupboard to the wall. Thankfully somewhere else accepted.
Ditzo turned out to be the best option for my health insurance this year. I have never switched but it went super easy through the website of ditzo! I immediately received a welcome e-mail. Still awaiting confirmation but until now everything went very smoothly.
Supplementary insurance covers almost nothing of the costs that I have for the much needed care of our child, such as travel costs, extension of maternity leave, etc. Very disappointed and definitely switch to another insurance in the new year.
I am back that must say something, have always been treated kindly, but to be honest I have never submitted any declaration to you, so I cannot say anything about it. I hope it will stay that way in 2020. I wish you all a smashing New Year's Eve and a healthy and working New Year, with kind regards I can't post it?
Was looking for a cheaper car insurance and I found it with you. And miss a few more insurance plans to look ff further. Hope for a pleasant cooperation. Grt.
Had many problems in the past with a declaration at Ditzo, now switched to ZieZo van Zilveren Kruis for 2018. I also save on my premium. Hope the service is better there.
I have travel insurance with winter sports cover for Ditzo. Unfortunately I had a skiing accident and have to rely on insurance. Ditzo has everything to me perfectly and all expenses paid. After filing of the charges I received the next day confirming that all paid! My compliments for the rapid and proper handling. I recommend this insurance for everyone!
also no longer accessible by phone. really ridiculous. certainly not for older people. according to nowadays there is no longer any thought of it. very bad development.
I am so far very satisfied, clear information and so far also easily accessible and helpful to resolve issues (for example, payment arrangement). Continue like this.
First introduction to the website disliked. Ditzo is the only company where you have to take a separate policy for your child living at home who is older than 27. Where you only find out, if you have already completed everything .... And then also a website that is on the most important day of the year crashes! I still cannot send my own request, so I had to cancel the old insurance myself. Telephone contact is not possible and Facebook and messenger messages do not respond.
Bad that the android apps do not work. Voorderest more than satisfied with my health insurance policy. In car insurance they are more expensive than where I am now.
With central management within a week after the accident, the total loss of car damage was paid. Nothing at this 12 days after the accident. Is pending, yes.
After fusion, I became terrible. Bad and rude !!! Driven without damage for 13 years. However, I had a burglary once and now insuring a 2nd car I am rejected because I would have claimed too much. That is why I am also fully insured, outrageous !!
they just do not turn out, if an operation is not known to them than they do not exist, I have had to operate at my own expense, that insurance doctor Mrs Scheel is really a tragedy, she has to go back to school and if she still has it do not get in touch with the operator who can explain why an operation is needed
Customer service whatsappline does not work. It is promised that an answer will be given within 2 hours, that is certainly not true. Very frustrating. Each answer takes some time.
With this insurer it is not only nice to take out insurance, but also to report damage. With the storm of January 18, a solar panel had blown off my roof and ended up on top of a car. Everything was checked for safety within 24 hours for the damage to the house and I received a promise of full compensation for the repair. The damage to the car is arranged through the liability insurance and car insurance of the counterparty. Everything is going well there too. Ditzo indeed turns out to be no Datzo because I was very kindly spoken to by Chantal and the correspondence received was clear and understandable.
I spent a year with this health insurer, I chose at the time because the premium was interesting. In retrospect, however, it turned out that they had no contracts that prevented critical care from being provided, I was advised to switch as of January. Crappy screwed-up company that sent me countless times to the wall and had the guts to send a KTV investigation after every phone call while not providing service. I give 1 star because 0 is not an option. Watch out with Ditzo!
Waited an hour on the phone yesterday for a Ditzo employee. In the meantime the starting band was played 3 times and I had to enter the choice again. When finally an employee answered, he said he could see that I should have waited 10 minutes (and called 3 times). How strange! Are the stastics affected? I've been waiting on the phone for an hour without a break. Immediately after the call, I received a rejection letter. Also strange, because I had only asked for general information about my wa-insurance.
My impression now is that the employees of Ditzo are working (or not working) more for themselves than for the customer. Can someone explain to me how this is?
The page is transparent, you can easily cope without even knowing the language (google translator helps in difficult times). If it were possible to change the language to e.g. English I would give 5 stars.
ditzo.nl
