Abmi Handayani

Review of Ditzo

UPDATE (11-08-2020):

UPDATE (11-08-2020):

Today I received my bill from Ditzo and I am still asked to pay from April and not from July. I was insured by another company from April to June and only applied since July.

My last communication via Whatsapp was not satisfying. After being asked to send many documents, I was just left without any further assistance and instead of getting the correct bill (paying from July), I have to pay from April.

AT THIS POINT I AM VERY DISAPPOINTED AND UPSET WITH YOUR SERVICE.

I had nice experience until the bill came.

Currently, I live in the Netherlands with a Zoekjaar visa, a type of one-year visa for international student who graduates from Dutch universities and would like to look for jobs in the Netherlands. According to the information from IND, I am obliged to take a Dutch basic health insurance within three months once I found a job or an internship. Hence, since graduation in March, I continued the insurance with student insurance for a Zoekjaar insurance.

In June, I found a job in a warehouse. To follow the rules, I started looking for a Dutch basic insurance. I read about Ditzo on Zorgwijzer.nl and attracted by the good reputation given by Ditzo's customers. So in June, I applied for Ditzo's insurance to be started on July 2020.

Fast forward last week, I was shocked by a bill from Ditzo. Instead of paying for July period, I have to pay since April 2020 until July 2020. I contacted the customer service to consult with this problem. I was asked to provide proofs of:

- Previous insurance from April-June
- My study in the Netherlands
- Employment contract

I also explained to them about the status of my visa and why I applied for Ditzo insurance in July. Earlier today I got a reply from the customer service stating that I am obliged to take out health insurance as a Dutch resident (which I did. I had Zoekjaar insurance. Isn't it also an insurance?) and that in the Netherlands, a Dutch basic insurance always take precedence over international student insurance.

I find that this situation is very disappointing. I followed the rule and got myself insured during my job search since April until I landed a job in June. Yet, when I received the bill, it is a bill for five months which means that I have to pay Ditzo insurance since April while as I mentioned previously, I was insured from April to June and applied for Ditzo insurance to be started in July. The bill is a lot of money for someone who just graduated and still trying to secure a job in the Netherlands in the time of crisis. I really hope that Ditzo will adjust the bill to the starting month I applied. It will really help as I really do not want to have a bad memory of your company.