Slow communication, not answering questions, very ...

Slow communication, not answering questions, very much trouble making contact and making agreements. Do not do this!

It is promised to respond within 2 hours in the Whatsapp service. Feel free to turn this into 2 days. Really bizarre. And then it's about care! Important questions about care. I see below that they respond a lot quicker to bad reviews, but not exactly helpful either. Proposals of matters that the customer indicates have already done.