Direct Axis Review

Double debit went off in December for my loan account which is not the same amount that was reflecting on my statement. When I call in I am transferred to the entire world and no resolution. Even the manager Aqeeah has not called me back as requested. I actually would have not given a star for their ridiculous service. Matter taken to the ombudsman

This is a classic loan shark all dressed up like a legit operation. They are very sophisticated. When you contact them, they tell you about the extra charges right at the end, after they detect that you will accept. And then they still don't give you the full picture. The full picture dawns on you after you're in and then they refer you to points buried in the small print. They charge a legally accepted interest rate but load the extras - initiation fee, life insurance, etc - so much so that you effectively pay nearly 50%. If you borrow R20 000, you will find yourself paying back R29 263, plus the interest. The interest will come to about R544 per month, then you have the life insurance at R83 and an "NCA Service fee" at R57.

You don't receive statements until you bug them about it. Instead of emailing you statements, they spam you -email and SMS. You will struggle to get them to stop. If you are late with a payment, they fine you ... I forget the amount ... something between R100 and R200. They phone you even if you are one day late with a payment. They phone you two days AFTER you have made the payment. They phone you early in the morning, wake you up, and then hang up. I received three calls which I answered promptly but which they hung up on answer.

Direct Axis are owned by First National Bank. FNB will refuse you with one hand and accept you with the loan shark hand.

AVOID at all costs!

I don't understand but for some reason when I tried to find out about my balance, because I want to settle my account, I was put on hold for 1 hour.

When you apply for a loan you get help within 5 minutes up to today I'm still trying to get hold of someone to give me an answer.

What must I do to get hold of someone competent to help me with my account.

Please advise

CAN SOMEONE CALL ME PLEASE - I HAVE TRIED 9 TIMES TO GET THROUGH TO THE CALL CENTER OR THE CUSTOMER SERVICE CENTER !!! IM HOLDING FOR 20 MINUTES AT A TIME!!!!!!!

THIS IS RIDICULOUS ! I HAVE NEVER IN MY LIFE EXPERIENCED SUCH DISGUSTING SERVICE !!! NO REPLIES ON EMAILS !

I applied for a personal loan from direct axis and the consultant said to me that my loan was approved but i needed to pay an amount of R3599 before the money is transferred into my account, so all i wanted to know is that how legitimate is that and why do i have to pay first that large amount of money, i mean if i had that kind of cash why would i be applying for a loan

Took out a loan in November 2019. Have been paying a monthly installment since December 2019 until March 2020 (paid for 4 months already) but the loan balance is still at the same amount that was taken out, actually R100 over the original balance. This means that the balance has not reduced even though I've already paid R6000 in installments. Definitely would not recommend taking out a loan with them unless you want to be paying for the rest of your life.

Your online application is frustrating, you apply and it gets to a point where it stops....not proceeding, you end up with no choice but to log out.

I don't have any business with DirectAxis, but they keep sending me spam messages about applying for a personal loan.

i have requested statement even today not received since told its on its way till today so disappointed.

Absolutely disgusting behavior from a company. I have never come across a company that is so aggressive with spamming. I have repeatedly begged them to stop with their non stop smss every month for years, non stop emails and also went on to Facebook to beg them to please stop but no one can help. Unsubscribed from emails but nothing works, they keep sending. I will never recommend or ever do business with DirectAxis.

I have requested that you STOP SENDING me sms messages several times , yet you keep sending them, If you do not stop sending me messages, I will find the relevant authority and REPORT you. NOW STOP!!!!!!!!!!!

i have applied for a loan on the 29th of December 2016. the Loan has been approved and the quotation has been done on the 30 November 2016. Since then i have been making calls to these mother-buffers and just to here today via sms that my loan has been declined after approval. They promised me since last week that the money would be paid in the next 24 hours. Your bad customer services are inexcusable and your people are incompetent. I still owe you money on my old loan so i`m going to cancel my debit order and pay you R 150, 00 p/m and not the R 961 i usually pay every month. I waist a lot of airtime and my working time to contact you. Please S.A. don`t do business with these people.

How can you run a business in this manner ? Your consultants cannot answer the question and some of them are incompetent

I have dealt with Ebrahim and Babalwa.... They have saved me from a complete melt down with call centre folk, I had to deal with FNB and Westbank before dealing with DirectAxis. But what a pleasure. The efficiency and certainty. I was not directed to different departments, there was no waiting 15 min to deal with an operator. Wow, what a relief, I can say. Please Ebrahim and Babelwa, needs to be promoted or at least given some accolade. Thank you, thank you, thank you.

They keep spamming my inbox, even if you mark the address as spam, they keep getting through with new email addresses. Where cab we report this abuse?

Efficient service, applied for loan and got money into my account in no time at all.

These guys are loan sharks of the worst kind. And they have no respect for private data.

I suspect that part of their business model involves selling personal contact details to spam lists. If you send them an email/call them or contact them in any way, expect to end up on every spam list there is.

poor performance, no structure, poor process management.

Thee most useless company ever. After 20 phone calls and disinformation in 5 days I think the EFF should nationalise this company first as they will do a better job. Pity I had to give a star.

Customer Service are non-existent. Been struggling for 2 weeks just to get a settlement balance. most of their Customer service lines don't work, cannot get through to do an inquiry on my existing account but when I pretend to apply for a new account with my wife's ID I get though immediately. Then I get transferred to someone else, where I hold the line for ages just to get cut off. From 30+ calls I was able to get through to a consultant once to ask for a settlement balance, they promised to send it immediate and said the mail will take 24-52hours, 3 days later still nothing. I have made 10+ (and counting) more calls this morning, and still nothing. keep getting transferred and cut off. I don't understand why the person that answers the call the first time cant help me. I just what to get this account settled and closed and be done with this. Is this to much to ask?!

Update 11 Jan 2021 - 9:49 - I have maid exactly 20 more calls since my first review, the same story. I have found their customer service e-mail address and sent various mails, all of the mails returned undelivered.

Direct Axis is the best... Their service is excellent..

Worst service , the call drops whilst im holding for more than 30 minutes and no one returns my calls.

I requested my statement to be sent/email to me every 3 months but I'm disappointed to say I didn't receive the statement for quite a while now. My email address is still the same and my home address as well

If you own you better pay up. But if they don't do there's it is still your fault. They won't take responsibility for their mistakes. If their mistake cost you money they got lots of issues. Now they will rectify their mistake but the banking cost is mine. Be careful, their words means NOTHING.

Very POOR service, a consultant phoned me yesterday to finalize and verify my application, the line went dead on her side while she put me on hold and till now I haven't received any call or communication, I just phoned your customer care line and only a machine spoke to me and I was once more cut off, so maybe I need to CANCEL my details with you. POOR SERVICE TOTALLY

Sent an email to update my bank details 3 weeks ago. Had no response since then. Need to pay an installment, tried to load banking details manualy and it wont accept the account number. NO SERVICE AT ALL!! NO ONE RESPONDS TO EMAILS!!!!

Since 2018 I have been receiving marketing SMSs from you and I have responded on numerous occasions with STOP. This is an infringement of the POPI act and you need to respect my opt out wishes, and I never consented to sharing my personal details with you. Please rectify soonest.

I'll make it a one for now, as i did apply for a new loan, and i did ask that the new do must go of the 6th of every month, now this month it went of on the 28/th, AS WELL as my old do, so there was 2 payments going off my bank account , which i definitely can't afford, and i wrote thousends of emails, try to phone Direct Axis, but just couldnt get any service from you? What must i do?

SPAM ALL DAY EVERYDAY. I would purposefully not apply with Direct Axis for the amount of times I have blocked different Spam messages and been bothered!!!!!!!!!!!

Pathetic service, I am asking for a settlement figur just to find out you still have an old email address. Been phoning since last week but to no avail.

Worst service ever! Paid initiation fee then had to cancel after being approved and paying due to their systems and now I have to wait ages to get my money back.

Bad service!! from the call center. They have no respect and don't have telephonic skills!! They should go on proper training I don't even think it will help... I Cant believe you hire rude, disrespectful, no skilled staff.

Phone calls are never answered, they don't give you many options to get through to a consultant and then just disconnect the call. HOW AM I SUPPOSED TO CONTACT YOU IF I CANT REACH YOUR FRIKKIN CALL CENTRE???
Absolutely USELESS company, don't waste your time with these scheizers, they'll just take your money and offer you ZERO form of customer service.

Been on the phone for over 15 minutes now! Not impressed

keep on getting spam emails !!! no unsubscribe option !!

Its great bt what do i do to reregister with a new number and email adress

the worst service from any financial entity to solve a payment made problem you get transferred from pillar to past with no person who can assist you when payment was maid and they allocated it wrongly seemingly impossible to sort out

Customer after sales service the worst ever !!!!!!!!!!!!!!!!!!!!!!!!!!!!

Illegal and unethical spammers. Receive daily emails with no way of unsubscribing. Our offices phoned their call centre and they had the cheek to tell me I needed to give them permission to remove me from their mailing list. Still receiving emails....

Thank you for your prompt response and getting back to me.

To whom it may concern,

Your website has never been working since I wanted to apply in the last week.

I wanted to do an application but it is impossible if your Website is always off due to maintenance.

Regards,
Rudi

If there was a minus 1 I'd give them that.Customer Service / Call Centre Response.. NON EXISTENT....
HOW ? LONG does it take to issue a settlement amount ???..after all you're quick to issue an outstanding amount !! DISGUSTED by your service...
ANOTHER COMPLAINT

This organisation is little more than a machine for generating unsolicited spam in the form of unwanted SMSs, unasked for paper mail and undesired emails.

I have applied for a loan and it was approved. I sent the required documents and only got an nonereply email. I logged on to the website but I get a reply that the online service is under maintenance, you will let me know if my application was approved. It's alread 5 days since I applied.

As i was googling Direct Axis contact details I stumbled across this reviews page and read a few, and thank goodness I did because i was about to make a follow up on my loan application that i made last month and was approved but never received any further feedback. Every time i call I wait on the line for a very long time after i have been verified till i hang up. They so quick to send countless letters inviting you to apply for the loan, but when u apply they take ages. I'm fedup and will be cancelling my application ASAP.

What is happening with telephone lines of DIRECT AXIS. You enter your id number and be told that you are being referred to next available consultant then it is either the line cuts of or you wait indefinitely with no indication of whether the line is working or not.
THIS IS FRUSTRATING!
BISHOP APOSTLE SOLOMON SELLO MOLOTO

Good Day
I just want to know if all of these people paid the insurance fees of R4850.00
And after that did anyone received the loan amount from them

Absolutely FURIOUS with Direct Axis - Worst service EVER - NO ONE ANSWERS THE PHONE - Hate the fact that I did business with this company
HATE BEING THIS IRRITATED

The call centre takes forever to answer calls, most times the calls don't go through. On days I tried for 3-4 hrs to get someone to answer a call. When they do you may end up with someone in a poor reception area and you are unable to communicate, or you get transferred leading to being cut off.

I was given a Covid 19 Relief loan by FNB, Direct Axis has not transferred that money to me, and they have continued to deduct my monthly premiums, which the loans is meant for.
They are illegally making me pay for a loan that they never gave me.

They are HORRIBLE to work with.

loan sharks. you end up paying off forever with all added fees and costs. probably more then four times the amount. rather stick it out....not wort it.

Service are very poor. I have 1 loan at direct axis but they keep on deducting every month 2 different amounts from my bank account. I phone them around 5 times every day for the last 2 months butt nobody can help me. The people that can help me keeps on cutting the phone off. Very disappointed and very poor service. Will never recommend direct axis to anyone

Fraud is all i can say is how this company deals with clients . been waiting over 3 weeks now to have a " so called relief fund 2nd loan " taken off my name which i did not consent to

I renewed my loan in October this year. The amount that was quoted during the process and afterwards in the contract AND telephonically is not the amount deducted. I contacted Direct Axis and they assured me it was only once off because it's October's admin fee that was determined pro rata. I accepted but guess what? This month they deducted the wrong amount again! This company does not believe in ethics and do not care about its clients. I do not trust them and will never do business with them again.

Constantly sending spam and unwanted calls even though I have opted out of there spam.

Useless made me pay for stuff I did not need n call center does not know dat is happening

The only reason I give them one star is they give your number out to every single promo person in the company and you get called multiple times per day no matter how many times you ask them to remove your number from their callers list!!

the never ending spam you send without the option to unsubscribe is illegal and infuriating !
Your answer is an outright lie - there is no signature and no unsubscribe option as per photo of another spam mail this morning. This is not legal.

These people send spam emails with no phone number and no unsubscribe. I have no interest in taking a loan from these crooks but I can't even tell them because they don't answer the phone number listed on their website. They should be reported. If I could give them minus stars I would. Don't do business with theses fools.

Poor customer service, I have been calling for the past 5 days and your lines are of poor quality and the consultants do not call me back, they keep dropping the phone. I know its not my end of the line that is faulty as I have called you using different devices and different networks.

Do not know what they are doing. Should be knowledgeable as a fsp and according to my experience they are not.

they never answer the phone they keep you holding, we must listen to a stupid machine.. when it rings it goes dead.

Terrible service. I keep on sending documents and they keep on asking me to send them again! And the interest rate is too much, 21%!!!

Direct Axis has the worst service imaginable. They hide behind flimsy excuses while happily taking their pound of flesh. My account is not in arrears due to a large additional payment yet they continue to debit my banks account which I no longer use. Pathetic

the best in the loan department you can not make a mistake with going with direct axis thank you

Unanswered calls & emails. Lecrecia Arendse from "customer relationship manager team" still haven't responded to my complaint logged about 6 days ago. Their service are pathetic. They provide the incorrect information and their turn around times are absurd. Please go back to all my emails, phone calls made, maybe then you'd be able to assist me. Your company cannot apologize to clients over and over again, when it it has been an going unresolved case. It is really frustrating as I'm not asking anyone to move mountains here!

It is illegal not to have an "UNSUBSCIBE" on your spam !!! This needs to be reported!

Worst service ever

Ive been trying to reach them all day to get a settlement amount and R300 airtime later still no luck
You get the same boring rime "id number please" and get transferred to the next person.
Never in my life will i use them again
- 5 for service

They debit unexplained extra amounts from your account, and when you try to query the matter, there is no response on calls, emails or any form of communication.
They do apparently have the time to reply on Facebook with useless responses claiming they will contact you.
I will be taking this matter further if I do not get this matter resolved within the week.

This review is to let people know about the RIDICULOUS SERVICE that Direct Axis offers. I put in an application for a loan after applying online. It was meant to take 24 hours for a consultant to call me to continue the application. After not hearing back from anyone, I had to call their offices several times before I got through to someone for assistance. I called their offices a third time to follow up on the application and had to go through the same application process a second time. Was told that someone would call back in 24 hours as my application was approved. The consultants have tried calling me. The first call, I happened to be in a meeting and asked if they would call back in 10 minutes. They called back BUT they let the phone ring twice before I can answer then they hangup. And that's how they've been trying to call me back - by continuously hanging up after 2 rings. Since then I had been trying to call their offices. When you get through the line cuts off - which seems like the consultants are actually hanging up on you once you get through. I have left messages on twitter expressing my frustrations but all they can do is relay the message which doesn't help. I have decided that I don't want to do business with this company (ever) and will not be proceeding with this application. Direct Axis, I don't want a response or an apology for what I've had to endure through what was meant to be a simple application as you advertise. I just want the people of South Africa who searches the internet for your business to know about the BAD SERVICE you offer. You do not even deserve a single star-rating but I was forced to give you one to add this post.

It's a scam. Please don't use them!
Cannot get hold of them and they don't reply to emails either.
Been trying to get hold of Direct Axis now for just over 2 weeks to try to settle my loan with them.
Will definitely never use them again!

Service is very bad , complaints department doesn't exist. No agent or manager has any idea of what they are acutally doing. day number 16 with no resolution to any of the problems caused directly from there inabillity to do there jobs. Stay far away as possible

Good Day, i did an application online & an agent phoned me to say everything is in order. Today another agent phoned to say my contract still needs to be discussed telephonically! Whats the use of an online application and why was I told everything is in order after the necesserary documentation was provided? Bad customer service. I feel like cancelling...

3 days now, been cut off more than 50 times. Being promised to be phoned back by at least 5 people. Not one has phoned me back.

I don't know where they got my contact details. But they send me spam mails without my consent on a daily basis. I have sent mails and spoken to their direct marketing division but they continue to send the spam after assuring me that they would remove me from their corrupt client list. Shocking!

I have paying my loan for years and then with Covid 19 I applied for the loss of income from Hollard and they have approved my application and paying the loan every month , but DirectAxis is still taking the money or trying by debit order. I tried several times to call Direct Axis but with no success. You hold on for a half an hour and then the line goes dead. I also send them an email requesting not to take the debit order, but no luck. I have also tried FNB for help, but they say they can not cancel the debit order. Every time FNB now sends the debit order back and charges me R120.00. My children paid money in my account for essentials and Direct Axis took it.

Loan has being approved. Documents have being sent over and over and over. I keep calling, calls are not answered neither are my emails. I wait on the line for over 30 minutes only to be on hold and my airtime finish. What the hell is going on? Where is the assistance I need???

The most useless company ever!!! Please be aware that they make it almost impossible for one to get a settlement letter out of them to clear your debt!!

I literally get an SMS from this company every day asking if I need a loan. I REALLY REALLY don't want your loan services. Please stop messaging me.

If there was an option to give this company negative stars I would do it.

Spoke to a gentleman called Akhona today who couldn't help me with my query even though he is in customer service. They approved a loan of an edderly woman, but they did managed to sort this out problem out.