Direct Axis Review

its so pathetic the service, when you need help i have been calling and people are pretending as if they do not hear me, answering and dropping the line, is it because its almost 5pm.

Terrible service. Been trying for over a week to finalse a so called "approved loan" Cannot get anybody to call me back at all. Not happy!

I have been trying for over 2 months to stop direct axis from debiting my bank for a closed account. I emailed twice got an auto reply.. 2 days and 2 days went by..no response. Been on the phone waiting for a customer services manager and was holding for about 15 minutes. No response from their customer services department!

Tried applying for a personal loan and webs page froze so as soon as i refreshed it it told me I can't apply again i must wait for 2month??! How does that sound right?

Can someone please advise if there is anyone available to assist with settling an account? My partner has been calling for the last 3 days and hasn't been able to get through. Quite frustrating as he's simply trying to settle his account.

How long must it take to obtain a settlement letter from this company?How many calls must I make for you to provide me with a settlement letter?

Really not impressed with this company. A simple letter must take days.

I do not recommend Direct Axis. I paid off my loan fully last week and this morning they debited me again. Then I had to call 4 times which took over half an hour this morning just to get through to someone (the line kept cutting out while I was on hold for 10min at a time). After getting hold of someone they were quite unhelpful said the amount wasn't debited. I check with the bank and it was. The Direct Axis helpline wouldn't even email me something to follow up on. It was also surprisingly hard to get the details of how I was supposed to pay off the remainder of my loan. I am grateful for the opportunity to be able to loan the money when it was needed, but I would rather find a loan provider that is more customer services oriented in future. I wasted hours on this.

Terrible customer telephone service from direct Axis.cannot conclude a transction.waiting 3 weeks.

I wouldn't recommend anyone to them. I've been struggling with them for four months now to correct my account and still shows in arrears as it was a fault on there side. I'm phoning ever week to waste my airtime and nothing gets done the account remains the same in arrears. They give horrible service I've send numerous of email up until today no reply on emails no phone calls but the quick to phone you if your account shows in arrears or you haven't made payment "just saying" I think the best thing for me is to expose and let everyone know about there pathetic service. I will expose them to the Voice news paper. Plus the charge me arrears amount of R12. 00 every month to my account and it's not even my fault that my account is in arrears. Not longer the this week your company will be exposed. You taking people for a ride and don't get back to us when you should.

There is NO customer service. I have never dealt with a company like this that continually lies to their customers. Be patient and get a loan elsewhere!

The service and assistance from the call centre agents, and follow up staff through to the staff at documents has been friendly, knowledgeable and extremely helpful at all times. I was pleasantly surprised that service like this is still alive in South Africa. Well done to all.

This company Direct Axis sends me Spam SMS messages at 2am in the morning. In return I have put a curse on their business.

We have been put "ONHOLD" for over 30 minutes, just for a settlement amount request. Glad we able to stop using their services!

A day later and no no one is answering their telephones, both call centre and settlement dept.

I vote 0 points. my reason being a few years ago I had a loan which i paid and ended up that Direct Axis owes me about R300.00 I phoned and spoke to an assistent just to be told the contract run for I think 36 months and that is how it was deducted. Never got my money back. My id 4803030027083. You owe my son R2088.59 his account number BIU86565X. He send you an email in November and another three requesting the above payment to be paid back into his account. You keep on making a nuisance of phoning him for another loan but you cannot refund him the money you owe him. My advise to other people rather loan from your bank at least you know they follow the rules.

Calls are not answered. Emails are not responded to. It's impossible to lodge a complaint or query.

am self employed and during lockdown had no income. spoke to them in april and they removed the debit order from my bank and told me to call them working. i did so and since i started working in july i called and was told i had been handed over to hp attorneys for non payment. contacted them and was told i now owed the full amount missed during lockdown since i am now working. i have since starting work again resumed paying direct axis the normal monthly installment. but why they want someone who has not worked for months to pay the arrears when they offered the payment relief? this should have been added to the loan amount like all other financial institutions are doing. and when i call them they tell me they will sort it out but then in a few days i get emails that state in 48 hours i must pay or i will have debt collections started????pathetic service and company do not use them

I have no idea how you got my details but take me off your system. I have sent mails and opted out through your links and it doesn t stop... you do not have permission to email or text me spam. Stop it now!

The way this company spams you, it should be illegal! STOP TEXTING ME

keep getting emails from direct axis offering me a loan, even though I have replied and asked them to no longer email me i still get 3-4 emails per day!!! Ridiculous!!!!

Its a very realiable company it now offers free credit check to enable you have a picture of your credit life before deciding on taking new credit checking it montly and you will your direction

I sincerely appreciate your investigation into my matter. Your resolve and call was sincerely appreciated. Thank you Direct Axis. I honestly never had experienced any issues with the Company and have always had pleasant experiences with those I have dealt with in the past, prior to this.

Direct Axis spends large amounts on advertising to lure clients but when it comes to customer service some of the promises made surely fails.
I paid my loan up in full on the 24/02/2017 and on the same day an installment was deducted from my bank account. I phoned Direct Axis to notify them about the installment and was promised it will be refunded. To-day is the 10/03/2017 and no refund yet. If you owe Direct Axis, interest is serious business but if it comes to the refunding of the customer`s money it does not matter. Now it will become a costly affair to get a letter from an attorney to be refunded. Never Direct Axis again!

If I could give 0 stars I would. I settled my account in full in Feb 2020 and have continued to be debited. I have lost half my income due to Covid and they have made me send form after form while not responding to emails and even hanging up on me. The account is paid up and in a time like this to continue to debit an account I owe nothing on is appalling.

I have wasted more than an hour to get hold of Direct Axis to get a settlement amount. None of the numbers work (neither the call centre, customer care or debt consolidation number). You're stuck wasting airtime while on hold. And the best of all, I still don't have my settlement amount. They're very quick to give you a loan but sketchy when you want to settle.

Online application is not efficient, keeps kicking me out

It is virtually impossible to get a settlement letter from these people. The worst service ever!

Stop sending me SMS s and trying to call me. I m not interested in anything you have to offer.

They make it easy for anybody to borrow and less paperwork

Extremely poor no communication totally not organised

It reveals all my information with itc. It works remarkably fantastic

I'm trying to call u guys about my quiry but you always hang up the phone every time I call you. So disappointed

Terrible service, no answer at any phone number, no reply to emails, no call backs! Absolutely no way of letting these people know they made a huge mistake that has a major impact on my life.

I'm a client of Direct Axis for a few years now. I got a problem today and they can't help because my
new loan is not 6 month old. I just wondering why they don't look at the whole picture and I'm paid in advance. So I'm not a happy chappy with them today

Worst decision ever to have a loan with direct axis. Ripping me off with their expensive protection plan. Lesson learnt.

I am sure it is illegal to constantly SPAM people on their personal phones without an unsubscribe button.
STOP SPAMMING ME!!! THIS IS RIDICULOUS!!!

Very quick to give you a loan, but dont assist you with anything after that. I've been retrenched. I phone them, i phone hollard, where their insurance is at. But nothing. Not help at all. Their consultants keep on transferring you from one to the other,until you get tired and hang up. Really frustrating

Constant SPAM SMS messages. Impossible to opt out of. Scam of a company.

SPAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

very poor customer service. since July 2017 i have been calling with regards to a refund. send countless proof of payment as each consultant asked for it. i phone every 12 days as im told money will be in my account within 10 working days. Even today No refund. 3 months later.

Terrible service. I can never get through telephonically nor do they reply to emails for updated statements.

Will keep contacting you even after being informed to stop doing so. They have no respect for anyone.

Spam emails from this company drive me insane, are you running a business or irritating people without an option to opt out? I am just sorry I could not give you no stars or minus stars! Hounding people to take your loans.

Thank you very much assisting me with a personal loan, service was prompt and very friendly.

DONT RECOMMENDED THEM AT ALL.

PATHETIC, TERRIBLE, HORRIBLE, POOR SERVICE.

You can hardly get through to them. Their lines are forever busy or experiencing high call volumes and then your call gets dropped automatically.

You can send emails till you're blue in your face...yhey don't acknowledge or respond to your emails..

To this hour we are waiting to be called back as per the consultants we've spoken to.

Check out their Facebook page, it seems to be the norm....

Terrible

Wish that we can get a response like the other lucky people!!

none of the numbers provided on their website work. I have been phoning, getting an automated voice message and then a dial tone followed by silence. No alternative number is provided or means of contacting them.

Quite exciting experience and a way to better ones life. Keep up De good work.

We are tired of your Pathetic service. Please shutdown your company if you cannot provide the service we deserve and expecting from you............

Arguably the most pathetic of a poor bunch. I have been trying to obtain a settlement letter for 3 weeks. Zip. I have been trying to get a detailed transaction listing for even longer. No such luck. Something is being hidden and the proficiency of call centre staff is shocking. However , a fish does rot from the head they say. I can also not get any input as to whether the Covid loan relief has been correctly applied. And the bosses sit in their ivory towers sipping tea.................

I paid the total settlement amount to Direct Axis on 17 October 2016 and used the Reference number that was given to me telephonically. It turned out to be Westbank Vehicle Finance Services' account number and not the Direct Axis ' account number. The bank details are the same. I have struggled now for 2 weeks to get the payment allocated to my Direct Axis account. Customer Services are not at all helpful. I tried to email the proof of payment,but the email bounces back all the time. Please help!!!!!!

I've been retrenched on the 25th of February 2018. I've emailed all my retrenchment documentation (certified) to them since then as I have a Protection Plan for retrenchment.

Up till now, no response, they refuse to help, but keep phoning me for their money.

Still got all emails send to them with dates, etc. and they just don't care, getting threads that I SHALL pay my account and more.

impossible to deal with regarding account settlement.

You have no right to make unsolicited phone calls at all hours of the day , and for your staff to phone me back after I tell them to go away. You have absolutely no legal right to harass people.

Have had numerous loans with direct axis and have never missed a payment. Requested a new loan and they want to charge me 28% interest. That's just crazy.

I've settled my personal loan and directaxis still went ahead and debited my bank account. I called several times last week and I keep getting a response that someone will contact me in 24 to 48 hrs. I called again this morning and your agent told me that it'll take 5 to 10 business days to get a refund and close the account. This totally unacceptable! Your service is very poor. I want my money back

Service is VERY VERY BAD, complaints department doesn't exist. NO agent or manager has any idea of what they are acutally doing. A month of no resolution to any of the problems caused directly from there inabillity to do there jobs. They are unable to give correct the balance and settlement from a court order. Just unacceptable for me to be unable to settle this account for a month now! Still waiting for the mangers Johan vd Merwe's urgent response. Stay far away as possible!!!

Direct Axis there are fast to approve your credit but when you settle your account they do not wan to give you your settlement letter, what kind of financial institution does that. Its a shame to deal with such kind of institution

Excellent service no problem. Years long customer. Keep your credit record clean

If I could provide less than 1 star I would;

I am not employed and my employment was terminated in October last year. I have struggled to make a payment on a monthly basis of my account. During lockdown, even worse, and in May I started initiating a claim for payment relief. The policy sites IUA as the providers who will look into and assist with the claim. I have forwarded motivation letters, bank statements etc. Only 4 days ago (11 Sep), was I requested to forward a copy of my employment termination letter.

When I speak to IUA, I am told that they are urgently awaiting a copy of my contract and that they have requested this from Direct Axis on numerous occasions. I am also told that there is a company called MBD that are no handling accounts/contracts for Direct Axis?

For some reason, my contract is not loaded on the system and IUA are unable to view this.

In the meantime, Direct Axis phone me 4 times a day!!

How can you expect someone who is unemployed and due to Covid and lockdown, and is struggling immensely, pay arrears??

Why is Direct Axis, like all other financial institutions are doing, not assisting with payment relief and a payment plan for their clients?

Pathetic service and company do not use them!

28/09 Update. Standard reponse from Direct Axis... "apologies for the terrible service, certainly not how we want to conduct ourselves".....

1 WEEK later, still NO call from customer service or anyone actually wanting to assist. Still NO copy of contract sent to IUA as requested (why copy of contract is not loaded on system anyway?). And NOW I receive a sms that I've been handed over to attorneys! WOW WOW! Just disgusting and shocking!!!!!

Update 06/10

Standard courtesy (we are so shocked to hear about the terrible service you have experienced).... blah !

How many days later? And surprise, no solution!

What a disgrace!

Worst customer service I have ever had. been transferred to 5 different agents, they had no professionalism in the way they spoke nor was able to assist me. Pathetic actually.

Bad service my loan has been settled last year an they still debit even tho I sent proof of payment. When I contact them,I'm on hold for over a hour..

Constant SPAM sms messages even after opting out months ago which did not seem to work. This is absolutely terrible and I would never consider using their services.

I would not recommend them. They have very poor customer service. The worst I have dealt with. They do not return calls, emails, or give any feedback. You will hardly get any communication from them.

As I almost was at the end of my loan application I was told I would have to start it all over again then the phone was dropped in my ear and I still have not been contacted again. It also takes forever to get through to the call center

Scam
Unethical company
Unethical direct marketing

Thank you DA for solving my problem so professionaly. Much appreciated

If I could give a 0 star rating I would!!

After settling the loan my wife and I took out in full, they continued to debit our account.

The process of communicating with this company and getting money back from them is EXTREMELY DIFFICULT!!

They don't even deserve a star. I've been calling them for over a week now for a settlement amount on my loan all the consultants keep promising to email but still nothing. I tried emailing but still nothing, I even inboxed them on Facebook but still. I don't know how many times do I have to call them and how much airtime do I have to spend before I can be assisted.

I'm impressed with the seamless processing from Direct Axis, I needed money to fund my studies,it took them 48 hours for the whole process and I also sent all the required documents on time and the money was in my account without any hassles.

Thank you

Worst company ever - been struggling to get my settlement amount. Spoke to Wendy James the manager and she promised that i will have the amounts before close of business.....still waiting

I have been trying to contact DIrectaxis for over 3 months wrt an account which has been paid up but they keep collecting debits and now my account is overpaid by over R11000 and they just refused to close this account . I am exhausted and just want this attended tyo immediately!!!!!

I am still waiting for someone to call me or try to help me.

I have locked 6 mails and enquiries after my review. No reply!

I am not impressed with you at all!!!!!!!!!!!!!!!!!!!! You realised you have made a mistake on my consolidation loan and now not one of you phone me back or can give me any answers. You just dissapeared. I have sent several mails have phoned several times... recorded conversations, what you doing is illegal.

Food=799 ,transport =600, services=560 MetLife 1340 -medical aid--1978 other =650

Pathetic company!!!!! We have been harassed with 3 plus calls a day for months now, for a none existing Jakobus Elisah Smith on a wrong number!!!!! Took time to phone and email you to get our number removed from SAID account, but useless as you are we still get dragged into someone elses business or fraud!!!!! Get your damn house and admin in order!!!!! 0 Stars for your competency!!!!!

Dylan has now left more than 6 messages on Hello Peter for Direct Axis to contact him. He represents his mom and has Power-of-Attorney. We wish to close the account. Each time a Call-Centre-Agent from Direct Axis has responded on Hello Peter and advised they will contact him. STILL WAITING. Laughable. The Direct Axis website - states 'THEY PRIDE THEMSELVES" on excellent customer service. Wake up people - your service is NON-EXISTENT!!!!!!

It seems good but I'm surprise that I must deposit 220 for my file to be opend Fracis who helped me through watsaap told me it's compasary for emergency loan applications how true is that?

There has been a scam that has been happening for 2 years now, where people face Directaxis and offer loans for 5% interest. Directaxis is very aware of this but does not warn their clients. And when you go to Directaxis email, all their emails are returned as Email address not found. Direct Axis does not protect their clients, knowing that there is a scam that uses their details and their clients scam.

Pathetic service I've tried numerous time but all my calls and emails that all go unanswered, all I want to get is a current balance and proceed to close my account due to non existent service.