Nicolette Steenkamp

Review of Direct Axis

This review is to let people know about the RIDICU...

This review is to let people know about the RIDICULOUS SERVICE that Direct Axis offers. I put in an application for a loan after applying online. It was meant to take 24 hours for a consultant to call me to continue the application. After not hearing back from anyone, I had to call their offices several times before I got through to someone for assistance. I called their offices a third time to follow up on the application and had to go through the same application process a second time. Was told that someone would call back in 24 hours as my application was approved. The consultants have tried calling me. The first call, I happened to be in a meeting and asked if they would call back in 10 minutes. They called back BUT they let the phone ring twice before I can answer then they hangup. And that's how they've been trying to call me back - by continuously hanging up after 2 rings. Since then I had been trying to call their offices. When you get through the line cuts off - which seems like the consultants are actually hanging up on you once you get through. I have left messages on twitter expressing my frustrations but all they can do is relay the message which doesn't help. I have decided that I don't want to do business with this company (ever) and will not be proceeding with this application. Direct Axis, I don't want a response or an apology for what I've had to endure through what was meant to be a simple application as you advertise. I just want the people of South Africa who searches the internet for your business to know about the BAD SERVICE you offer. You do not even deserve a single star-rating but I was forced to give you one to add this post.