Data Print Distribution Reviews

Logan was very prompt and professional. He was helpful in answering all my questions about the furnace. Gigi was also very helpful in getting the appointment scheduled quickly. Thank you Pronto!

Had a heating system tune up but they did not come with the filter for the heater and told my wife that the humidifier pad didn't need to be replaced. They had a check list which supposedly showed all of the work they did. When I checked the humidifier pad scale chunks came flying off of it and the damper was not opened, but that was checked as green on their list. I called twice to complain was told someone would call me back but that never happened.

Robbie is always a pleasure to work with. We always want him to be our Pronto person!

I highly recommend Pronto. Robby was super helpful and friendly.

Friendly and competent service as we have come to expect.

Thanks Eric. Happy our system is doing well. See you when it's time for our next check up.

We installed a high end furnace, AC, and hot water heater 6 years ago with Pronto and it was one of the best investments we've ever made to our home. The service from Pronto is top notch. This past week 6 years after our original install we had issues with our furnace starting up and they came out, identified the issue, and fixed it all in about 45 minutes.

Brandon was outstanding. You should be very proud of him, his experience and customer demeanor. Very satisfied. Rich Iverson

Dan did a fantastic job doing a tune up on my air conditioner. He explained everything he did in terms I could understand. Highly recommend Dan and Pronto.

Jeff was awesome! Appreciate his prompt service and honesty. Great guy and excellent service, highly recommend Jeff!!!!!

Spence

Dear Pronto...

I normally don't submit any sort of reviews, but since there was (to be honest) a bit of an incentive to do so I figured I would so you knew why we went elsewhere.

When our AC went out a month or so ago we decided to interview 6 companies to find a replacement AC unit. After a week or so of meeting with no-name companies to highly visible/well know companies it came down to price. Apples-to-apples, your price was significantly higher then the competition (and we did NOT go with the lest expensive). Your sales guy was GREAT - very knowledgable and likable but when when it came down to it, your price was do hard to swallow - so we went with a different company.

In the future if the need arises and we go through another interview process will will keep Pronto in mind on the hopes that your pricing will be more competitive at that time.

Thanks -Brian

The gentlemen who helped us purchase and install an air supply system were awesome. Respectful, personable, and did great work. They answered any and all of our questions. They didn't rush us in setting up the work and appointment to install. Made us feel as though we were their only appointment of the day.
The installers were awesome. Respected our home and our space. Walked us through every step of the process with confidence and patience. They even explained everything they were doing and why and then explained again to my husband when he got home from work.
The pricing was less than the other comparable companies in town. The financing was easy and stressfree. They left our home cleaner than they found it. Layed down plastic in any areas they needed to walk or lay equipment. They were in our home for almost 10 hours and never made me feel uncomfortable or inconvenienced.
My husband and I would recommend them to anyone who needs any work done.
Thank you for the great job guys!

Robby was quick and did a great job of getting our furnace up and running again. Highly recommended and very knowledgeable.

Super professional and helpful. Recommended money saving solution!

Excellent services with reasonable price! Everyone we interacted with has been very professional, on time, knowledgeable and helpful!

We had many issues with our 15+ yrs old AC (and heating system), and decided to upgrade to a new HVAC system. We first called them to fix the current AC and started asking around for a quote for the whole system update. We ended up going with Pronto because of their competitive price, high quality and excellent customer service packages. We even got a full rebate for the old AC repair.

The new HVAC installation took about 8 hours, and they walked through every detail, including the new changes, instructions and maintenance tips. I am very impressed by their efficiency and professionalism. Big shout out to Jesse, Jeff, Blaine and their team!

The new AC is so much quieter and working great!

Same day appointment was fabulous being our AC unit stopped working. Service person was prompt, knowledgeable and answered all of our questions. We did need purchase a new unit and scheduled an install for tomorrow so hopefully all goes as smoothly. No complaints!

AC unit installed and all is working well. AC crew was respectful, polite, hard-working, professional, knowledgeable and happy. Very pleased!

Sandy from Pronto was very pleasant, informative, and easy to talk to. She provided estimates for exactly the equipment I was interested in, and wasn't pushy trying to sell me more than I wanted (but still showed me everything that was available so I could make an informed decision).

Dan arrived on time, did a great job, and was very pleasant! What more could you want?!

Jesse did a great job, found out the trouble right away and explained things and on top of that he fixed it.
Great guy, friendly and professional.
Thanks

Jesse was very polite and honest. Very helpful in diagnosing the furnace

Could not be more pleased with our furnace tune up. Brandon was phenomenal and on time. Very friendly and informative with any questions I ha . Pronto heating and air will have our buisness for years to come.

Arrived on schedule, explained service process, answered all my questions and was very customer friendly. Rarely (1 failure to call back in 8 years) have I had a bad experience with this company.

Very helpful and knowledgeable Great customer service. Friendly. I have had no problem with this company.

Very pleased with the service - very friendly and professional! Thank you

Chris was very knowledgable and straight forward with me on the pros and cons of new air conditioning units. It was helpful that he was a service tech and could speak from that side of the business - not just the sales side. He also met me at the price I was willing to pay for the unit.

Wow! I just read the other reviews ( on YELP) and most of them are scathing. I am pleased with my experiences with Pronto this year. I have had my furnace and A/C replaced. This was a preemptive strike; there was nothing wrong with the old ones but I wanted to replace them before they failed unexpectedly. I got a huge discount and multiple rebates back from the utility companies. And, yes, I received ALL of my rebates. I am shocked at my electric bill. I ran the A/C all summer and the electric bill was HALF what I've experienced in other summers. (I keep thinking that XCel made a mistake.)
Special shout-out to Matt B. for being my favorite service technician. He's super nice and patient. He carefully answers all of my questions--and I have a lot of them. Best of all, I never have to clean up after him after he's left. You should see the mess that some other companies leave! I always ask for him to do my twice-yearly checks.
Kathy Litchfield
Maple Grove

I just went to the Pronto office to buy two replacement Aprilair filters for me furnace. The woman that helped me right away was efficient, courteous and friendly. The entire visit took about five minutes. Good experience.

Who really wants to replace their A/C and Heating units? My furnace went out during the cold, cold winter weather. My A/C had been giving me trouble for a couple years. It was time to pull the trigger and purchase a new A/C and Heating system. After getting a few estimates, I decided to go with Pronto. I worked with Logan F. Logan is very straightforward and extremely responsive. The installation crew (Haso M, Chris R. and Gustavo G) were very professional. I have nothing but positive things to say about my experience with Pronto!!

Had a great experience with Jessie, extremely informative on our Bryant AC and furnace..
Fixed our AC issue quickly..

Vintage AC unit was dying on us. Pronto customer service was excellent. Technician came out and even wore booties so he didn t muck up my hardwood floors! He knew his stuff, spoke plainly. Gave me mains tips, system pros/cons. He had good warranty and industry background too. Very happy with service - would recommend!

This company has very bad service. They have too much business so they don't care about their customers anymore. The contractor Mike Rogers had bad attitude. He went to my rental property to give me a free estimation, but he didn't want to access the upper unit because the bad smell. Yes, the smell is not good, I admit this, but many others can go into the house and work there. Only him, he doesn't have any interest in this business just because the bad smell. He told me that he was not going to have his guys working under this condition. Probably he only works on luxury house. So you have a small old house in St Paul, never call him. He would show you disrespect and waste your time and money. I drove back and forth, in total 75 minutes to go there for nothing. I feel very upset.

Pronto was competitively priced and had excellent customer service. Henning was very helpful troubleshooting our old boiler and did a great job on the install of our new one.

Keith from Pronto is very friendly, honest, and helpful. I recommend Pronto.

Eric is a total asset to Pronto! He is on time, responsive, knowledgeable and most of all professional and friendly! I request him for every and all services, if possible. I'd suggest you do the same. I just hope the responses this review may get allows him to continue to be available for an appointment if/when I need him to come out!

Logan came out within an hour of a call made to Pronto, fixed the air conditioner (mouse nest - chewed wires!) and now we re back to normal feeling cool and comfortable.

I moved out of town and needed some work done on the house I'm selling. They were able to take care of the work and get payment over the phone with no hassle. Work was done promptly extremely happy with the service. Also needed an invoice and a special form sent to me via email took only minutes to get excellent company to work with.

Jesse was very professional and extremely efficient. I highly recommend Pronto for AC and Furnace service.

Logan was friendly and professional to the core. He arrived early, diagnosed the furnace problem quickly and fixed the issue within 30 minutes. Great job!! Will definitely call Pronto again should the need arise.

Jesse went above and beyond, making sure everything worked well. He explained carefully, and answered all my questions patiently. He's super-pleasant and good-natured. All done in an hour!

Thanks Brian. He did a great job, was thorough and explained everything.

We had pronto install a high efficiency furnace this spring , and we are more than happy. The price was competitive and they delivered on all their promises.The salesperson was so professional in explaining everything to us. The installers came on time, kept us informed, and were such neat freaks. At the end of the install, they cleaned everything up,and explained the system to us. We had a wonderful experience, and would highly praise their professional service from start to finish

Appreciate the maintenance support from very respectful, competent and professional service people.

The new system looks awesome! They did an excellent job, everything is nice and tidy. The sheet metal bends are crisp, the wires are tied back and piping looks great. They definitely paid attention to the details.

Customer Service called with a 20 minute ETA. Showed up early. Friendly, courteous. Explained what he did, asked if I had questions. Will use for next tune up.

I have been using Pronto Heating and Air Conditioning for many years now. They first installed our new water heater and then our new A.C. unit. We also participate in their monthly service plan. I recommend that you call Pronto and get the details. It is well worth it.

Chad was very helpful on his visit, all was resolved in short time.

Robbie was quick, professional and knowledgeable. Highly recommend.

Great service from Robbie. Very conscientious and we trust him. A great representative of Pronto. We plan to continue with Pronto.

very professional company to work with. They came out last winter to fix our furnace the tech was very pleasant and knowledgeable and explained to to us the issues and got the problem fixed the first time.

prices maybe be on the high end, but I would rather pay a little more knowing I am getting a trained professional into my house.

My professional from Eric was prompt, personable, effective and fair. I felt very good about the whole experience and the outcome. Recommended!

On time. Very good service. Will use Pronto again.

Very personable, kind, knowledgeable technician. Explained things well.

Very friendly, they did an excellent job. Very happy with our service, would definitely recommend to friends and family!

Chris was on time and knowledgeable and just excellent. I was notified of of his arrival via text. The whole team at Pronto has been phenomenal and very professional. I highly recommend them. Don t go any where else!

Eric, the service tech, arrived promptly as scheduled. He was courteous and seemed very thorough in performing my furnace tune-up.

Jesse had great customer service. Very straightforward and helpful. Would love to have him come back to service my furnace every year!

Peter was terrific - arrived exactly when he said he would, quickly diagnosed the problem (clogged condensation line), took care of everything and cleaned up the area beautifully when finished. He also made sure the HVAC systems were working before he left and gave me advice on how to prevent it from happening again. Instead, I just signed up for the Pronto VIP Program so they will check my furnace and A/C twice a year - including the condensation line. I made sure I get a Pronto sticker for my furnace so I know who to call in the future!

Thanks again Peter!

Pronto has excellent customer service. We received two email notices ahead of the day, a confirmation call the day of service, a photo of the tech. who was going to arrive, and a prompt appt. arrival. Eric was pleasant and helped explain the contract that we had, since it was new to us. He was also prepared with extra filters and changed them for us, removing the dead mice in the process!

Helpful, recommended different options and scheduled someone to come out to give me an estimate on a replacement AC unit while service person was still there.

Travis showed up exactly when Pronto promised. He was exceptionally professional and friendly. Got along very well with my dog, which is a concern for any dog owner in a situation like this. Great service, I'm very pleased! Travis is great!

On time, courteous and very knowledgeable. Great experience. Thanks!

Jessica was awesome! Super helpful and informative, was able to answer all my questions. Was very professional and didn t try to sell me anything I didn t need. Great experience overall

Awesome, predictable, on time service as always. It s great to have a company that you can trust and always count on

Very happy with pronto. Both Kevin and Chris did an amazing job. Very professional. As an auto mechanic for a living and a not do it yourself kind of guy I was very impressed with how they were able to do my ac and furnace install. They answered all of my questions and then some. I am so glad I decided to got with pronto. Kevin was very impressive in how he fabricated a transfer of ducting in my older home at no cost to myself. They also had a super star delivery guy whom was very polite and made an extra trip to aid in the install. Would highly recommended pronto and definitely respect the employees that they sent to take care of my household needs. Thanks guys...

Had furnace and heat pump installed over ten years ago, never have had an issue. Have used pronto for tune ups, always professional, timely and courteous. Peter was here today, very efficient!

Chris provides excellent and thorough maintenance service each time. Pronto is fortunate to have such a knowledgeable professional in its employ.

Pronto replaced our water heater last week and returned to handle a small warranty issue. Great service.

I called Pronto thinking that I would need to replace my water heater. Sean came out and informed me that my water heater was fine but the issue behind my lack of hot water and low water pressure had to do with the old (galvanized) water pipes. Sean replaced the old water pipes and now everything works great. All the work was completed at a fair price. Very satisfied customer!

Robby did a fantastic job! Very knowledgeable, polite, and friendly! Will be using your company for future needs

Very satisfied with the service and professionalism provided by Peter from Pronto. Arrived on time, wore protective foot coverings, explained what he was doing and things I needed to address in the future. Didn t try to push sales like everyone else. Only recommended what was needed for my size home.

Pronto came out quickly and got to the bottom of our furnace issue. Their technician was very knowledgeable and helpful. He addressed the immediate need while also providing options that would completely fix everything in the future.

Mike was very thorough and professional. Highly recommend.

Always great service. This time a check up on the furnace.

We had our furnace red-tagged (meaning it was dangerous to run) on a Friday at noon. I called Pronto at 12:30 and they had someone at our home by 2 p.m. to give us an estimate. If we had made our decision to go with Pronto a little quicker, they could've installed our furnace the very next morning. As it was, they were at our home at 7 a.m. on Sunday. Doing the installation at no extra charge!

The folks at Pronto were respectful of us, our time and our home.

I would recommend Pronto Heating and Air Conditioning to anyone.

To cap a small radiator in a 1920s home ( to remove and tile under) they quoted me $1500. This would take 2 trips and I would be surprised if it was an hour each time (just remove, drain and cap). Ridiculous.

Fabulous! Very professional, courteous, and friendly.

Very friendly and knowledgeable. Gave very helpful answers to our questions. Every Pronto technician we've had for service has been exceptional.

As always, Jesse does a great job! He is friendly, professional, and very skilled with a great knowledge in our system. He was able to figure out what was causing the problem and fix it expeditiously.

Blaine & Chris did a remarkably good job installing my new furnace and A/C. Exceeded my expectations which were already high. They explained everything clearly. They understood and answered my questions with very clear explanations. They worked with me on making the installation even better than all expected. They were never sloppy. They cleaned up completely, leaving no trace of being here. They used tarps to protect floors where they walked or worked. They really knew their tasks well and I feel I received VERY professional, first class work. Personable and willing to put up with my many intrusions and questions. Do not lose these two guys (there was a third guy too, but I forgot his name. Would say all the same about him.)

Ben Myers was so good. He explained what went wrong with my AC. He was totally honest and gave me options what I wanted to do. I would use Pronto again in the future. Thanks Ben for fixing my AC!

I called last week to have an A/C unit looked at in a home that my husband and I just purchased. The tech that came out new we were first time buyers and could see that we were young. He tried to tell us that our A/C had a leak and that we would need to spend another $800 to know where the leak came from, on top of the $150 I already paid for them just to look at it. I had AIRKINGSMN look at is as they are who our home owners insurance set us up with and they were amazing they cleaned the dirt out that was never even looked at by PRONTO and he cleaned it and our air is operational. There never was a leak they were just trying to scam us for our money. I'm sure we are not the first. I would never suggest this company to anyone.

Ben was great to work with. He is knowledgeable and answered all my questions in a very helpful manner.

Called Pronto on a very hot day when our A/C went out. They were able to come the same afternoon to make the repair. Jeff was our technician and was very knowledgeable and diagnosed the problem quickly. We were happy to discover that our repair was under warranty after almost 10 years since our purchase! Highly recommended!

Matt Brust went above and beyond. When others told us our A/C zoning system could not be fixed and had to be abandoned, he tracked down and installed a replacement control panel, restoring the system to original function. Very pleased with Pronto and especially Matt.

1/20/20. Chris, who usually does our routine maintenance, made an emergency weekend call and was prompt, effective and quickly fixed our problem. He is very pleasant and very trustworthy. Very pleased.

knew exactly where to look. Fixed the problem and i have a/c again!! Yea!!

Chad was very polite, did a great job and answered all my questions.

Bravo to Pronto Heating/Air Conditioning!
Excellent service from beginning to end. Called in on Monday to schedule maintenence, client service rep I spoke with went out of the way to accomodate! Keith Freemark showed up promptly and was extremely knowledgeable and courteous. He diagnosed the issue, and made quick work to fix the problem!
Keith is a true asset to your company!
A big Thank You to Wade and your crew!
Great experience!

Wonderful company!! Dave and his team did a great job. I did a lot of research on different companies. We couldn't be happier.

Jessica was very knowledgeable and explained work needing to be done to my understanding. Very good experience.

Jeff was Fantastic! Efficient, friendly and full of tips to maximize our system performance and save $.

The consumer hears too often the negative side of dealing with a contractor. It was such a pleasure to have found Pronto that excelled in every step of the process.

Greg was on time for the initial consultation which was a step in the right direction right off the bat. After a complete site inspection (inside and out) a proposal was made. Every question I had was answered and the reason for the system being presented was justified as the one to meet my requirements and the issues of my residence.

On the day of installation the crew was on time, surveyed the job site and took steps to protect my property before any work was done. The job was completed on time and the site was cleaned up. I was given a tour of the equipment with detailed instructions for operation. No question I had went unanswered. Follow up communicaiton was received from Pronto to ensure I was satisfied.

The office staff handled all the paperwork for the rebates involved and answered my questions. I am very satisfied with Pronto, the people and the equipment.

Jack was great and super responsive. He helped guide me in the right direction to solve a problem that had been going on for nearly 18 months.

On time, great technician. Good price for furnace tune up.