Data Print Distribution Reviews

Ben was awesome! He answered all of our questions and provided great service

Our furnace malfunctioned one day prior to us leaving on vacation. Pronto and Chris came out pronto. Chris discovered that the part, although 15 years old, had a service bulletin on it 14 years ago while it was under warranty. Although the warranty had expired he got the very expensive part covered by Bryant and then went to Plymouth from Eden Prairie to pick it up, bring it back, and get the work done in a 3 hour window before we left on vacation. I can t begin to thank him enough. Now no worries. The Cat and the cat sitter will be warm as toast. Thank you to Chris!!!

Darran and his team did an amazing job. The installation of the air conditioner I bought from Pronto was significant...a lot of work had be done and these guys were professional, efficient, clean and quiet. That last point is important because I work from home.

When shopping around make sure your comparisons are comparable because I got quotes from other dealers on other brands and the prices were all over the place. Pronto's quote seemed high but it was all inclusive...no hidden costs anywhere. After seeing how much work went into the installation of the AC unit I now think I got a good deal.

Great job all around.

The Pronto service set a high bar--excellent scheduling and follow-up, on-time arrival, truly exceptional service and information. There are many lower cost HVAC services, but this Pronto service professional proved the true value of his company.

Kevin did a great job explaining how he was going to reconnect our porch AC/heater unit. He was extremely polite, efficient, tidy and thorough. Thank you for a job well done!

Eileen was great! She was thorough and informative.

Blaine, and the entire Pronto crew were excellent. I can be demanding (wife says more like difficult) and I'm seldom impressed these days, but today I was both completely happy and impressed with this team. I highly recommend.

Peter did a great job, showed up when expected. He was quick to determine the issue and explain it in layman s terms!

Both the sales/customer service rep Lynette and the service Tech Eric did an amazing job. I was able to get someone out to look at my malfunctioning AC unit within 24 hours and had it fixed that day. Eric explained everything that needed to be repaired, the cost and what I can do to make sure the problem doesn't happen again. 10/10 would recommend

Peter and Pronto were great! They called ahead and sent additional communications letting me know they were on their way. It was a furnace check up appointment but found a couple things wrong and fixed them promptly. Great service, will call again when we need service in the future.

They were able to come out and quickly diagnose and correct the problem within hours of me contacting them. The service person was very friendly, knowledgable, and didn't try to upsell me on services I didn't need. Highly recommend.

They were prompt even early! They were in and out within an hour. Just a simple tune-up which revealed a part that needed to be replaced. It cost more than I thought with the new part, but won't be needing to call them anytime soon!

Very courteous, knowledgeable, thorough. Could not ask for more

Logan did a great job! He arrived early in his arrival window and was very informative after the maintenance check.

Jesse was on time and knew exactly what he was doing. He explained everything he checked and I am confident that my furnace is in very good running order after his visit.

Pronto Heating and Air conditioning exceeded our expectations
Chris was able to find the solution and discussed it with my husband and I so that we understood. He was very nice and fixed our problem, which was a/c loosing freon. He instructed us to pay attention to a/c s coolness as possibly we have a leak. For now our house is cooling great!
When we made the appointment we d never used them before and all area services from other company s couldn t get to us for weeks! I just made the appointment yesterday, and they arrived here even earlier this morning than expected! Although there was an extra charge of $59 it was worth it!
We will use them in the future

They were courteous and very thorough with their work, finding all the problems.

I have always had wonderful service from Pronto and I would recommend them to anyone. Diane Anderson

Keith was very knowledgeable and explained all my options. Keith and the office staff have been patient and helpful during my insurance claims process which took longer than expected. Also the install team did an awesome job removing and installing the entire A/C system. This company is very professional and they take pride in their work!

Robby came to fix a problem with uneven air flow through the 2 zones in my house. He was thorough, professional, checked several areas of the furnace and heating vents in house. He made suggestions and adjustments and was overall very knowledgeable. Just as importantly, he had great interpersonal skills so his approach to customer service is warm and funny. He not only made the furnace better, he made the whole day better as we shared some laughs. Great tech. Great guy. Thank you for sending Robby - a real asset to Pronto!

Very fast response time, very professional technician!

Very professional. Very helpful. Jesse was exceptional.

Jessica came right in and didn't hesitate to get right to the tune-up. Super awesome and she provided a full report and ideas before leaving.

Travis was running a little early and called to ask if would be ok to be here in 35 minutes. He arrived promptly in the time he said he would. Was very polite and fixed the plugged sink in no time at all. We only had to pay the price of the call and no add-ons. Definitely our new go to plumber!

We are very pleased with the quality of the service you provided. Thank you

Great service! Arrived on time. Matt did a great job with our AC. Highly recommend Pronto

Grea, friendly, straight forward service. If you re lucky enough to get Logan he is excellent.

Pronto has a tough job. A faulty furnace in my case sort of felt like going to the doctor - you don't really know what is wrong or understand it. Pronto is worth five stars because they know the difference is that a sick person doesn't necessarily need customer service, but an irritated person with a faulty mechanical system might. Pronto was at my house multiple times (like 3 or 4) and it wasn't clear what the issue was. They could tell I was getting a bit fed up. Even though my patience wasn't their problem, and they were doing what they could, they made sure I walked away happy. Two thumb's up for the team, very responsive and great customer service.

Service was quick to come out, appointment was available within 12 hours of calling. While the blower did die early for an A/C unit, we decided since it's in the attic it's under additional pressure. The part was ordered and installed as soon as possible, i.e. <3 days. While the cost was high, it's part of life locally to see high service company costs. Overall satisfied considering the speed of the repair.

These guys are very professional, knowledgeable and friendly. Would recommend 100%

Our overall experience with pronto was amazing. Our furnace went out in the evening on a Tuesday and we didn t realize it until about 9pm. After calling Centerpoint Energy and a few other HVAC companies (and being thoroughly disappointed and frustrated) We called Pronto. I m so glad we did! They didn t have a tech that could come out that night but we re so sympathetic to our situation and had someone out the next morning. The tech, Chris, spent a considerable amount of the day diagnosing the problem. After running to get two new parts, Chris explained th situation and costs in a very clear way we could understand. After some deliberation, we actually decided to go with a new furnace. They even offered to bring us space heaters in the mean time. The sales rep, Jack, was awesome to work with. No pressure and explained all the options available. The next day we had a new furnace installed by Shane and we couldn t be happier. The install was meticulous and every detail is perfect. They also protected our home from any sort of damage, dirt or snow. We will never use anyone else

Great Experience from quoting through the install to the finished product. Very receptive to some small items I requested and were the only company to survey my install fully to get the most out of my purchase. Jim and Eli were professional and efficient and did a great job with the install and cleanup. They were also a pleasure to talk too.
I hope I don't have to install another furnace or ac but I know who I will be calling.

Disappointed with our service. We had a tech come out that couldn't diagnosis the issue and suggestion a leak test. After talking through what could've cost us a few thousand dollars (or a new A/C) we decided on a second opinion. Come to find out the safety switch had been flipped and after a cleaning and $70 part we had fully functioning unit. I'm not sure whether it was a lack of knowledge on the tech's part or a scam to get us to buy a new unit. Regardless, it's hard to trust them going forward.

This is a work in progress, so it's a bit early to do this evaluation. We like what we have heard so far and look forward to Dave's recommendations and bid.

Experience was great. Was able to schedule an appointmet within 24 hours and technician was prompt. Work was done quickly. Very happy

Pronto has great customer service and is easy to do business with; Robbie did our AC tune-up (he also did our furnace tune-up in January) and he is awesome! He is very professional, knowledgeable and we will continue to ask for him in the future.

Just had our water heater replaced. It was leaking and we decided not to wait until it completely failed. Got an appointment in one day. In and out in under two hours with no loss of hot water. Very pleased.

Keith with Pronto was on time (actually early), diagnosed and fixed the problem with my AC Unit in under 45 minutes. Wonderful service.

Very professional and personable. Explained all phases of the installation process and follow inspections. Completely cleaned up after. Couldn t be happier. Great company inside and out.$

Eileen provided our annual furnace tuneup. When we asked her a specific question about how to solve the temperature differences on different levels of our four level home, Eileen took our her service manual to find the answer. Not finding it, she called a technician to ask about the situation. After several minutes on the phone with the technician and trying various settings, we believe the problem may be solved. Time will tell, but she was determined and went out of her way to find a solution for us.

Pronto came out for an A/C tune-up. Tech was very pleasant and knowledgeable, and the work was completed quickly. Great company to work with, thanks.

never changes, never fails good work, on time, friendly people.

Outstanding service. Dan was knowledgeable and friendly. He explained everything clearly and completely. Highly recommend Dan.

Awesome service! Logan was phenomenal at customer service. Quick diagnosis, no up selling of anything. Had everything necessary to make repairs and made sure my entire system was working properly. Would recommend Pronto to anyone!

Jessica was great!! She installed a fancy thermostat!!! Even better, she showed me how to use it!

Robby did a great job with our inspection today. He was on time, professional, and thorough. We use him for all of our inspections, both air conditioning and furnace and we are very happy with his service!

My furnace lost power at 10pm while it was below zero out. Pronto is the only company who had a professional and knowledgeable person answer the phone at night. I had previously used them and had all my details up front. Out of the other six companies I called, three didn't call me back, one required a credit card before they would even send a message to the on call person. The other called and was hard selling a service to bring over space heaters until they can get there 16 hours later!

Pronto set up an appointment for early the next day and they arrived on time. I received a text notification when the tech was on the way. The tech was very professional, kind, patient, and answered all my questions. They did have to come back because the first issue turned out to be a temporary fix. When I called them to report it, they were back over in less than an hour without any charges!

Pronto is now my go to and we'll be replacing our furnace in a year or so - they've earned my business.

Knowledgeable staff, quick install of 5 mini split heads. Very happy with service.

Travis did a terrific job with multiple plumbing tasks very quickly. He replaced our old water softener, repaired two leaky faucets (had to replace one old one), and connected our new refrigerator to our water supply for the ice-maker and filtered water dispenser. We highly recommend Pronto and especially Travis.

Peter came out on a Saturday afternoon when our A/C was not working. He was courteous and friendly. He arrived within the time promised and had the replacement part we needed on hand. I could not have asked for more!

Pronto has been great to work with for my new furnace and ac system. Very prompt, pleasant and professional.

Pronto did an excellent job replacing our furnace and water heater with high efficiency units. The work was done with very good attention to detail and professionalism. I recommend them.

Very good company. Our sales rep was very knowledgeable and not pushy. Thank you.

We just sold our home and need a full service tune up and repairs to our furnace prior to our closing. Pronto set us up with Dan, Service Tech, and we can t say enough about the service we received. Dan went above and beyond to help us diagnose the issue and also came back another day to fix the issues. Well-manored, personable, knowledgeable, friendly and professional. We would recommend Pronto and especially Dan for any services needed.

Robby stopped out to inspect my a/c attic unit. He was efficient, professional and I definitely recommended Pronto if you have heating/air/plumbing issues. Thanks Robby and Pronto!

We had a great experience with Pronto. Peter was quick and polite, and gave us helpful information that will aid us in making future decisions.

Jeff was a great tech...a
total professional

2nd time we've used Pronto. 1st time was for our furnace replacement. This time was for our air conditioner replacement. Completely Professional.

Technician Peter arrived promptly, was courteous and fixed my A/C quickly. Even took care of the dead mouse that was hanging out in there! Very affordable, great service. Thanks guys, Pronto rules!

Very pleased - I had to move my appointment due to a work conflict and they accommodated this easily and my tech was in an out quickly, knowing I had a tight schedule. Much appreciated!

Robby was very helpful and informative. He tuned up my AC and gave me honest options on how to move forward.

Brian was professional and very helpful. I was very happy with his service, his expertise and his professionalism.

Prompt, fast, honest and charming. He solved our problem, got the service done and we couldn t be happier.

Chris, our service technician, was great. He was polite, explained the issue with our air conditioner, and answered all of our questions. Scheduling the appointment was also quick and easy.

Brandon arrived on time and was courteous and professional. He completed the agreed upon tune up and was helpful in suggesting possible avenues for future improvements but was not trying to up sell. He answered all questions with honest input. Will definitely use Pronto again.

Fast service, easy scheduling, straightforward pricing. Highly recommend.

Keith was super friendly, very knowledgeable and professional. Will 10/10 recommend Pronto in the future.

Had Pronto come in for a furnace maintenance check. The tech arrived well within the appointment window and got the job done in less than half an hour. Would definitely recommend them.

Very Impressive Communication and responsiveness. Extremely helpful online updates sent to my phone and email.

This was a repeat visit to correct a noisy fan the technician found during the preventative maintenance visit. Completed in 20 minutes. Will have to call the office regarding the Center Point Rebate paperwork as the tech did not have the current forms I needed.

I was very pleased with Pronto's customer service. My furnace had stopped working, and a technician was able to come to my home within two hours of my call. After realizing that I needed a new furnace, Pronto provided a few extra space heaters to get us through the night, and then a team was out the next morning to install a new furnace. I really appreciated their prompt, friendly and professional service.

Travis was fast, gave me a call with update, and didn't charge extra for the simple plumbing repair. Huge value in being able to not have to be home and they will use a lock box to get in and do the work and leave.

Top notch. We had a new furnace, AC, and water heater installed. Two guys were there at 7 am and during the day there was two different delivery guys, an electrician, and plumber. A lot of the existing was was not up to code. The whole installation was wrapped up by 3:30.

The Pronto team lives up to their name. The service was some of the best I've had in a long time. Robbie was great. Got here a little early in a 2 hour window. (Customer service called ahead to make sure it was okay) Put shoe covers on. Replaced our thermostat. Got us set up on WiFi. Walked me through the menu system and programing, and was on his way. He was very efficient. I wish the cable company was this good!

Wow, the install today of my new boiler system was slick! Jim was great, explained everything once it was done. Everything was cleaned up well. All the technicians were polite and easy to chat with. Thanks Pronto job well done!
Gail
Pronto fixed a few issues with my new boiler today. I can't say enough how well they have taken care of me. Pronto also called the inspection people and set the appointments for me. They go up and above when it comes to service! Everyone I have dealt with at Pronto have been so nice.
Thanks Travis for today's fast and thorough plumbing work under my warranty.
Gail

Keith replaced our wi-fi thermostat today. He got the thermostat controlling the temperature, but couldn t set up the wi-fi interface due to maintenance being done on the Honeywell website. This will have to be done at a later date when the Honeywell website is running.

Have always had good experiences with Pronto. The service people we've had out are always nice and professional.

I have used Pronto for a tune up of my old furnace and to install a new furnace/AC. Great experience overall. They were very timely in their scheduling and responses, and extremely easy to work with in installing my new equipment. Logan serviced my old furnace and was great about walking me through his findings and recommendations. Jack took his time in assessing and sizing my house for new equipment, as well as making sure I understood my options. I never felt pressured to make one decision or another which I really appreciated. On the day of install, Jim and his team went above and beyond in making sure I had everything I needed and understood how my new equipment worked. I trusted these guys throughout and would definitely recommend them. Thanks Pronto!

Haso was great! Installed the furnace quickly and did a great job!

Keith was friendly, knowledgeable, and answered all of my questions!

Best professional services organization I ve ever encountered in any field.

Logan is real a rockstar, he was very professional and knowledgeable about my furnace situation. He explained everything thoroughly and answered all of my questions. If you need pronto service get on the phone and call Pronto heating and cooling, Pronto!

The Pronto team was fantastic, courteous, and even great in preparing our home to have men and equipment going in and out all day while installing our furnace and air-conditioner.
We had a little glitch the day after instillation,; we called and Sam came out to our home and fixed the problem "Pronto" no pun intended. He was very helpful in furthering our education in learning more about the new technical equipment.
We are very pleased with our new equipment making our home function like a well oiled machine.
Thank you for everything; we have been purchasing furnaces and air-conditioners from (Segwick )and Pronto for many years and have never been disappointed.
Mike and Nancy Hoaglund

If there was a lower star i would give them. I called them over the winter months for a heat pump diagnostic. The technician showed up at the door and informed me that they don't service heat pumps. I argued that Pronto should have informed me over the phone that heat pumps can't be serviced when its lower than 60 degrees. He forced me to pay $145 trip charge after calling his manager. I called Pronto customer service and the lady was extremely rude and loud over the phone. She kept on repeating that the technician did what he was supposed to do which was diagnose the issue. Basically he driving all the way to inform me that they can't service heat pumps when it's 40 degrees outside. Long story short i threatened to dispute my credit card charge and she responded in an extremely rude and racist way that she will refund the trip charge and moving forward they won't work with me and basically blacklist me.

Horrible experience! I will make sure that everybody i know never call pronto for any of their needs. There are much customer friendly companies out there. I'm never calling Pronto again!

Edit: The response from the owner is absolutely wrong. I did not refuse payment and can show proof on my credit card. The equipment is not broken and everything is working fine. An hour was not spent on diagnostics because heat pumps cannot be diagnosed or even serviced in winter. They should have never came out.

Stay away from Pronto to avoid getting scammed

Tech was professional, efficient, and clearly knew his job very well. We had an air conditioning problem that was diagnosed and repaired in less than an hour. Pronto is always my go-to for HVAC problems. I highly recommend Pronto.

Jack was more than helpful. His extensive experience and knowledge made the appointment quick, to the point, the price was fair, and he reworked the schedule to fit me in immediately. I have nothing but good things to say.

Our first experience with Pronto and it was excellent! From the friendly rep who helped get us on the schedule, to the same-day service, to our professional technician. Chris was superior. He was friendly, courteous and so helpful. He carefully explained everything he did along with some tips for what we can do in the future to help maintain our furnace system. I am impressed and very pleased. Pronto will definitely be a provider we look to again!

Robby did a great job, prompt and efficient, had to drive to another town on icy roads to get replacement part and STILL had the repair completed in under 2 hours. We have heat!!

On time, friendly and informative. Took time to explain work being performed. Ensured I fully understood all options before proceeding.