Had a heating system tune up but they did not come...

Had a heating system tune up but they did not come with the filter for the heater and told my wife that the humidifier pad didn't need to be replaced. They had a check list which supposedly showed all of the work they did. When I checked the humidifier pad scale chunks came flying off of it and the damper was not opened, but that was checked as green on their list. I called twice to complain was told someone would call me back but that never happened.