Ali Blu

Review of Courtesy Chrysler Jeep Casselb...

Call to get a diagnostic check they said ihave to ...

Call to get a diagnostic check they said ihave to setup appointment which I was fine with the closest appointment was about a week and a half away. I took my car in at 8am I got a call saying my window wouldn't go up. I called at 1:30 the rep said a guy was looking at it and would have Steven contact me. I called back at 3 and my personal advisor Steven wasn't able to talk to me but she said she will have him call me I guess she see my number they just transferred my call without even answering because I can hear the phone pick up and then put on hold. Customer service is horrible. I asked Steven Peoples to put himself in my shoes but he wasn't interested in what I was saying. Before I could get a word out he was on top of the answer without fully knowing what I was going to say
All I ask is for a call back. Even if they still couldn't find out what's wrong. So he was like "do you want to speak with someone else" I told him I did. He said he will have someone call me. I just feel like breaking down and crying.