Kevin Puma

Review of Courtesy Chrysler Jeep Casselb...

What a horrible experience! Kimo and his sales man...

What a horrible experience! Kimo and his sales manager provide false information. They say they will honor a price and then renig. I said the main thing I was wanting was not to have my time wasted and they spent 2 and a half hours just to say they could not honor a price they already said they could. They also say they don't do hard credit pulls, but that is false advertising as well. If you are buying a car, go somewhere else.

As I can see by the response below, the GM has the same ability to comprehend and communicate as his staff. I didn't say that I was not expecting a credit report to be run, and that was not the problem with the deal. I was TOLD they were going to soft pull my credit, since I never filled out a credit application, and they hard pulled it. Since the deal was not finalized and they lied about the number, it never got done, it was a waste of an inquiry. Being lied to by an organization is not commensurate with my expectations and does not promote loyalty to a business. Maybe instead of attempting to justify bait and switch tactics, take accountability for employee mistakes, deliver on promises, ameliorate customer experience, and course correct those individuals who fall outside your values. Rick, next time why don't you not lecture customers who have had bad experiences instead of apologizing, accepting responsibility, and attempting to repair the relationship.