Courtesy Chrysler Jeep Casselberry Reviews

I bought a new chrysler 200 S at the end of December. I was promised a remote starter, so I called and scheduled an appointment for the 2nd week of January to get the remote starter installed. I had an appointment for a Monday at 9am. So I drop my car off Monday, I do not get a call until 1pm for them to inform me they can not install the remote starter due to them not having the parts. Ok, I wish they would have said something when I made the appointment or when I dropped the car off, but no, I get a call 4 hours later. Fine, so they order the parts and they come in Thursday. So I call them, of course they do not call when the part comes in, I have to call. However, I then make an appointment for Monday at 9am again to drop my car off. They give me a rental because they informed me it could take all day. OK fine again. However, 5 days goes by and I have not heard from them to inform me the update on my car. So I call Saturday morning. I talk to the manager, and unfortunately, he has no answer for me because the tech working on my car is off for the day. So he asks if he can call me back Monday. So Monday comes, the manager calls me around 8am to inform me my car has just been sitting in their service garage for the entire week and NO work has been completed. The manager promised it will be ready today. I get a call 3 hours later to inform me my car is done.

So my question is: Where is customer service at this place. Can nobody call me for a whole week and give me an update. Why do I have to call back a week later just for them to tell me they haven't started working on my car? Why does the service department have my car for a FULL week when it only takes a few hours to complete. Are your technicians that lazy? Do they not know how to do their job? Frustrating, but worse is they have NO ANSWERS on to why my car was sitting at the service department for 8 days for a 3 hour job.....

I would NOT RECOMMEND this chrysler dodge. If I were you I would just drive the extra fee miles to another chrysler dodge, if you want satisfaction.

Great experience. Extremely friendly customer service that went above and beyond and overall no complaints. If I had to pick one thing I believe that this company could work on, it would be timing. I felt as if a 2 hour wait for a oil change is a bit excessive.

Frank Diaz and Fabio were the best to deal with. I love my new Ram 1500 i purchased back in January. From start to finish, Frank answered every question I had. He really valued me as a customer, also worked around my hectic work schedule. Id advise anyone looking for a great deal and treatment to visit this deal. Service delivers the same world class service you would expect at Mercedes-Benz. George Mathis and crew really bring home what service is all about.

Great experience with new truck purchase. Carl Johnson and Wade Russell both were very knowledgeable and easy to work with during the purchase.

I would definitely be recommending Tom and Courtesy to my friends

Tommy and Mark worked with me, so I was able to get the truck that I wanted and assisted me on making sure I could drive it out of the lot the same day. Thank you for all your help!!

Honestly,Dave was THE BEST auto sales person I have dealt with in the last 20...maybe EVER!...From our first contact,Dave was on top of things,after I sent a request through Courtesy Ram website,Dave contacted me by email and introduced himself ,I resonded to him through his cell phone number later in the day...he answered the pnone "Hello Neil"...HOLY SH....T !....I was honestley floored!...I had contacted MANY other dealers regarding my search for a new vehicle,Dave was the ONLY one sales person (from 10/15 other florida dealers) who not only knew the vehicle I inquired about,but HE KNEW HIS PRODUCT!...Overall,Dave was outstanding,from initial contact to final delivery of our new RAM 1500....THANK YOU DAVE MONTES!

Respectfully
Lara Kinasewich
Neil Tewksbury

Steven is the guy that will take care of you and make you be at ease while your car is being taken care of. Thank you again Steven for an amazing service!

I had a wonderful experience at Courtesy Jerp Chrysler Dodge in Brandon. This is my 4th purchase from them and I refuse to go anywhere else. They worked tirelessly and for several hours to finally get me into the car I wanted and with a deal I was more than comfortable with. The listened and were extremely patient, I felt no pressure and feel they truly wanted me to be happy. They were very creative with their financing and continued working until we came to an agreement. Carl Johnson and Anthony (GSM) are by far the best guys I ve worked with yet when buying a car and I highly recommend them for their tenacity, honesty and professionalism. Highly recommend!!!!!

We have been loyal customers for 25 years and have had an excellent Relationship with Courtesy with every single vehicle. Love my new Jeep Grand Cherokee.

This place went above and beyond for me when I went to get an oil change and some warranty work done. I was impressed and will definitely be back!

Brandon and Driscoll made sure to meet and answer every question and need

They were friendly and they help me and they were very fast on service I would recommend this dealership to anyone

Horrible place to buy your first vehicle, they will tell you what ever they need to go get you to buy it. They are hard to get a hold of if you have a problem with your car. Then the wait time to get it into the shop was 18 days. And be careful because they will sneak things in the total price so be careful and look over everything twice.

There customer service was absolutely horrible.

I would vote 0 stars if possible.

Dealing with Courtesy Chrysler Jeep Dodge of Brandon was a pleasurable experience! I walked in to look at cars and ended up leaving with a new car that day! Their sales professional, Russell Larkey (whom I dealt with), and the rest of their staff were the most knowledgable, personable, and helpful, compared to all the other car dealers I had been to. I would definitely recommend it to others looking to purchase their next car!

Mr David Phelps provided top notch service for me yesterday for my 2010 Dodge Challenger SRT8. I had a rough day running around trying to find a shop to provide a much needed oil change, and Mr Phelps stepped right up, put me at ease and got me taken care of. Thank you and I'll definitely be returning!!

Al Myrick is fantastic! Highly recommend him! He got me into a brand new Compass for the payment I told him I wanted and needed. He not only listens-but hears what you are saying. He made this experience the best I've ever had as I've never liked purchasing or leasing a vehicle. Hats off to Al. Thank you Deb S

Amazing customer service, I had a very difficult trade in and they worked with me. Sales representative Lance and Manager Fabio treated me like family.

Lance fought for me and knew my trade situation and what I could afford for my new car, he never gave up and worked with me until I drove off with my new 2017 Dodge Charger Daytona.

Fabio was amazing, didn't came to me to negotiate like every manager do, he came to me to talk, to know my story and my trade and he made it happen.

Never had this experience buying a car before, I will not go anywhere else for sure. Soon will go change my wife's car. Thanks guys!!

Appointment scheduled for Friday at 0800. I was told work would be complete the same day when I scheduled. Arrived at 0800 on Friday as scheduled. Waited 20 minutes for advisor to take car.

Friday 1600 called to check on status of vehicle, was told both technician & advisor was already gone.

Monday 1500 called to check status of vehicle, spoke with advisor. He informed me my vehicle was next on technicians list.

I expressed my frustration with turning vehicle in on Friday as appointment was scheduled & not having it touched until Tuesday. Whats the point of having an appointment. He stated (They) overbook frequently. He confirmed my sentiments that its useless to make an appointment & it s better to just walk in & drop off.

Think i ll try my luck with Sunset Dodge.

Took my van in because of a sound that sounded like bad breaks, calipers or rotors. They did and inspection that usually takes longer than 15 minutes along with a tire rotation and they said everything was perfect. A week later the sound got worse. I took it in again and they told me two sets of break pads and rotors need to be replaced for 570 dollars which would have been covered under the initial inspection. Really!!! They're running scams.

I want to say. I've been a customer of that dealership since 1999. With the prior owner as well.. My family has bought at least 10 cars and trucks there.. We've never had a bad experience.. Not one.. Price, trade, all the extras. Service staff. Sales staff. All perfect... Better than HUGE... I'm sure there might be good dealerships out there. But if you want the best.. This is it..
Thanks Alex and David for all your help. The closing part was smooth..

Thanks again..
And buy your next vehicle at Courtesy Chrysler Dodge Jeep Ram...
You will come away happy.

Scott and Teri Connors..

I bought my van from here one year ago. I have been to the service dept two times both times were horrible. Yesterday I took my van to have the oil changed, the check engine light is on I thought ot was due to needing the oil changed. After being there for 3 hours all that was done was my oil changed no one told me that something else was wrong with my car. As i get back in the car and turn it on the oil change required reminder comes on. So... I go in to ask about the reminder and the check engine light. I was told you came for an oil change not the check engine light. So i said i assumed they went together why didn't someone tell me what else is wrong. At this point and running late so i have to leave. I get back in the car and am driving down the road put my arm on the arm rest and get grease all over my arm. My driver side has grease all over it. I call the manager and all she sayd is bring it back and ill clean it. Needless to say I will never return to this dealership for anything. Not for service or to purchase my next vehicle.

DONT GO HERE THESE PEOPLE ARE LIERS AND CHEATS THEY WILL FAULSIFY DOCUMENTS TOMAKE SURE THAT WHEN THEY DAMAGE SOMETHING THEY WONT HAVE TO FIX IT.....DONT GO HERE

My service lady was very nice. It took 1 whole day to tell us what was wrong with our vehicle, 1 day for them to fix a lock & not even fix our tire sensors correctly. They wanted to keep it a 3rd day, no thanks!

Very courteous staff, very fast when answering questions over the phone or text. Great buying process, overall very pleased with the transaction and quality of automobile purchased.

This is the 3 time I take my Chrysler there for service and there is always a problem. I paid for the tires to be rotated and it was done. The oil wasn't changed the sicker for the oil was not changed. The air filter as not changed and then they get upset when you tell them that things aren't done the correct way. I will never go back here or recommend any one to come here. I work and when I take the car in to get something done I expect for it to be done the correct way not having to go back 3-4 times so they can get things done. My check didn't bounce 3-4 times....Horrible place. Please save your time and money and drive the extra miles an go somewhere where else. Yes I will make sure the general manager is aware.

Good Morning,

I went into this dealership on 05/28 for service on my 2013 dodge dart that I purchased in August of 2015 from Frank D. due to his patience and understanding I called him prior to my visit this past Saturday to ask for his assistance on possibly getting into a different vehicle to fit my current active lifestyle he gladly agreed to entertain my time while waiting for my car to be serviced. When I arrive on Saturday I was promptly greeted by the service department and shortly after by Frank. The first time I dealt with Frank in August he stopped and listened to my needs and budget and placed me in a beautiful 2013 Dodge Dart which I insistently fell in love with. Frank stood out from any other salesman that I have dealt with because I didn't feel pressured to by a car or I didn't feel like i was wasting his time and he wasn't telling me what I needed or how much I should spend. When I came in on Saturday he took me to look at the Jeeps and all of them were gorgeous but I think he could tell that I needed a WOW car.... something that I would love and not want to walk away from and we definitely found it!! I am officially a proud driver of a beautiful 2016 Jeep Cherokee, now what makes this car different from any other car I have EVER driven is that not only is it beautiful and drives great but it is my very first car that has not been Pre-owned.
As Frank was promptly getting the numbers and paperwork taken care of I had the opportunity to glace around and observe my surroundings and realized that yeah I might have saved just a few more dollars going somewhere else but for the quality of service I receive each time I go to Courtesy jeep, Chrysler and Dodge that was worth the few extra dollars I spent Frank definitely has gone above and beyond each time I have dealt with him and for that I am extremely appreciative.
The very first time I went in I was greeted with a rose, the second time I was greeted with Frank (lol) and this last time I was greeted with smiles at 8:30 in the morning which always puts me anxiety at ease and my son and I were feed lunch (I swear its the little things that matter) but EVERY TIME I have been treated with respect, integrity and assurance that my son and I have a safe and reliable transportation. Thank you Frank Diaz and Courtesy Jeep, Chrysler and Dodge for all of you help. We love our new ride!!

Sincerely,
Olivia M.
(Natural born pain in the butt :))

We had the problem with the steering before leaving the lot since we bought the van. They still cant find the problem. Which seems they did not even try to find or investigate. Very disappointed.

Just purchased a new Jeep Grand Cherokee from Courtesy, in Brandon, and had an excellent experience. My salesman Thomas Murman was exceedingly professional, knowledgeable, and courteous; as was everyone else I dealt with there. These are good honest folks and I recommend them highly.

Virginia Cordle was very helpful . We appreciate her honesty and willingness to help.

Took my 2010 Dodge Ram to have tires rotated and balanced , Steve found a bad tire sensor and replaced it as well. I am well pleased with the results, truck runs smoothly again and I know tire pressure on all 4 tires I will be taking our trucks to Courtesy for service; the employees were friendly and helpful when talking to patrons about their vehicles. Thanks again Steve for a pleasant experience at Courtesy Dodge you rock .
Kat Holder
11.03.2020

I came in on. a whim at around 6pm contemplating trading in my vehicle. Without an appointment, the receptionist paired me up with Albert Myrick. With his expertise on the vehicles he had at hand he quickly found a 2020 Challenger that matched the qualifications I had. Instead of getting a used vehicle like I assumed I would have to I ended up leaving with a Brand New Challenger! Mr. Myrick was a delight to work with, very level-headed and actually listened to what I had to say. I appreciate his attention to detail as he was able to set realistic expectations on pricing, payments, etc. He has won me over and any time I go to buy a car in the future I will most certainly be giving him a call.

It's been a process, but slowly making progress. I've been dealing with two recalls for months, and it appears the delay is with the parts department. Hopefully this gets resolved soon. I'm ranking this with 5 stars, because Rob has been quite helpful. Thank you.

Every time I deal with this place I regret it. I live in Brandon and end up driving to Tampa to do business. Courtesy...what a misnomer.

I always go there for service and ask to speak with Rick. He s the best and takes his time to answer your questions, make recommendations, and always lets me know about the discounts they are offering to save me money. This is one of the best places I ve ever gotten any of my vehicles serviced. Courtesy should look at giving Rick a bonus always very customer focused.

Service department here has always been timely, accurate, and reasonably priced. They get an A+ on my report card!

Always happy with there work. Service reps Savannah and Rob are the best.

Contacted them to complete a routine oil change (car has a few oil changes through its warranty), and was instructed to use express lane.

Pull into the express lane, and wait over 30 minutes to get a service advisor to look at it and check it in.

Go to pick it up a few hours later, and waited around 15 minutes to get someone to give me my keys, and complete the paper work.

Car had dirty footprints, radio changed, turned up. Filled out the online survey, and then requested to do a google review. I'll be taking my car, and business elsewhere in the future.

The team at Courtesy went above and beyond to make sure car shopping was a great experience and I got in the vehicle I wanted. Patrick and David were amazing and really went out of their way to help me. Very knowledgeable and helpful through the process. Would definitely recommend this dealership.

I bought my car yesterday. It was a wonderful experience! Gabby helped my father and I out. She was very helpful and she gave us lots of information. I would come back in a heart beat and have Gabby again to buy my next car .

Recently took my 2016 Chrysler 200s in for an Oil Change, receiving superior service as I have come accustomed to since the September 2015 purchase and entrance into the Courtesy Chrysler Jeep Dodge RAM Family.
The well thought out, seamless, handling of my needs, from entry until very pleased exit deserves 5 stars without hesitation.
Thank you

My salesman, Ryan Dull, had enough experience that he was able to understand my interests and not badger my reluctance. I set a clear budget and he understood. Good man. I did not feel pressure though the Sales Manager was pushing me to "meet him half way". They took my views seriously and though they wanted more, they respected my limits and worked with them. No one used the catch phrase "What can we do to earn your business"

Had an appointment saturday for an oil change, rotation and to have a clicking / flapping sound looked at. Got onto the service bay at 12:00 PM, the service advisors completely ignored the line of people outside. Once of the porters asked the advisors to come out as some people had been waiting an hour and his response was "Ill be there in a minute i said".

After demanding a service advisor come out I was checked in at 12:45. They told me they would call me in a few hours to let me know what they found with the clicking. I did not hear from them at all saturday.

Monday around 10 AM i started calling. Not a single service advisor would answer any pages or any calls. Around Noon i demanded to speak with a service manager. The service manager(Diaz) told me that the mechanic had my car in his bay and that he was at lunch and there was no status at this point. He said he would call me as soon as the mechanic got back from lunch.

3:30 PM i still hadn't received a call so i called back, again paging and no response from both my service advisor (Stephanie) or Diaz. I finally got someone on the phone who told me my car hadnt even been looked at and was sitting outsite still waiting to be picked up.

They promised to have the oil change and rotation done and to look at the problem by 5 because at this point i was pretty frustrated.

I went to pickup the car at 5 and waited again, with 5 service advisors in the office while being completely ignored until a guy finally asked if i had been helped 15 minutes later. When i told him no he slid the paper work to me(no greeting nothing) "sign here", "Sign here", "99 dollars", "Heres your keys". Literally the only words the guy said to me.

The second i got on the highway the noise was still happening. Read the repair order and it said it was "test driven extensively". It took me 3 minutes to get the noise to happen again.

ADVICE TO MANAGEMENT:

None of your service advisors appear to enjoy having a job. They also dont do their job effectively and they cannot simply ignore people's phone calls. My family has been in the car business for decades, as owners and as service directors and i've never seen such a bad culture as a whole.

Between the lying and the absolute garbage service i will never be back here. The fact that i allowed you to take a hundred dollars from me for the service i got was already too much money to give you.

I paid cash for a 2016 Nissan GTR, and for my wife's 2017 Chrysler Pacifica Limited. You were close and convenient and you just lost really good customers. We will be going to Jerry Ulm from here on out.

I have had two great experiences with Courtesy now. The first time I bought a car through them Carl was so good I went back. This time I had another great experience with Carl, Thomas, and Shawn Kelly. Keep up the great work and you've got a customer for life.

We went to look and the sale man William Ludwig was so helpful and the deal was really good in fact they gave me a check to pay my car off and it wasn't added to the price of the new car I would
recommend them to to everyone

I must say that Lloyd Pilcher is one of the best salesman. I was impressed by the professionalism, the courtesy and how they went above and beyond to help me with financing. It had been a long time since I had bought a vehicle and my anxiety level was very high. However, because of their assistance I was able to feel at ease and satisfied with my vehicle of choice and the payments.

Jaime is always a joy too work with, love new massage chairs.

I am very satisfied with the attention and education of the Service Manager (Chad) he called me because I had a problem with my 2014 Dodge Ram, I left my car with him, he gave me another car to stay until my car was repaired . I didn't pay anything for the service provided. Chad was very attentive. Thank you so much for everything . I'll be back soon

Alvin G was knowledgeable of the needs we were looking for in a truck! Followed up as he said he would. Made the experience pleasant! Great place!! Super individuals!!

Lloyd, our sales person, was wonderful. He is a good hearted and honest man . He let me and my husband have time to ourselves to make decisions and was there when we needed him. The manager was very honest and professional. The financing agent was honest and so very helpful. Even the first initial call was so courteous and accommodating. Even other employees came by to make sure our questions and inquiries were addressed. I would definitely buy from here again and refer my friends and family to this dealership. I am beyond delighted with my purchase and I feel I received a very honest and fair deal.

We were very satisfied with all of the personal at Courtesy Chrysler, their staff was friendly and the visitor area was very clean, all needed repairs were completed in a timely manner, we would recommend this dealership to everyone. Thank you .

My Sales Guy was the BEST- He made the sale FANTASTIC and got the price I needed- if you go to Courtesy best ask for , TYLER NOYES

Nothing unusual at this place. Great service with a smile. Cuff was extremely helpful. Man deserves a raise. :o))

Rob did an excellent job and took care of all my cars service needs

Ray was very helpful from the beginning. He guided us through several vehicles in several brands. We have a 3 year old and another child on the way, so we wanted the right vehicle for our family. We finally decided on the Durango and have been very pleased with the vehicle as well as the service received from Ray after the purchase! I would highly recommend purchasing a vehicle here!

Great price for the used car we purchased. David was very attentive and a pleasure to work with. Thank you for a great experience for me and my daughter on her first car.

I am a multiple repeat customer. Rollin Seeley G.S.M., Sean Bone S.M., and Thomas Murman Sales Associate were EXTREMELY knowledgeable, professional, courteous, and respectful. I will definitely continue to purchase my FCA vehicles from your store. Keep up the great work!

Very aggravated with Service Department.. I had to wait a long time to talk to someone for my Schedule Maintenance Appointment.. On top of that I waited a long time to schedule my Maintenance Appointment prior to my visit.. But other than that, Jaime was very outstanding in Customer Service..

We took our 2014 dodge charger in for recall repair and a ticking noise from thr engine. The technician diagnosed the issue and did all repairs. The car runs quiet, like the day of purchase. Additionally, they also did a showroom shine detail. The customer service was superb and we look forward to our continued relationship with Courtesy.

I took in my Toyota to get fixed. The service was excellent! Very helpful.

Love this dealership!! They are always helpful and ready to answer any questions, whether in person or on the phone.
Ralph has sold me TWO brand new Jeeps in 5 years, and is my favorite person in the place (I've got him planning my next purchase in a few years.)
I'll keep going back for service and vehicles as long as I can. Keep up the great work my friends!

Chad was absolutely amazing!! He turned my frown upside down

I had the pleasure of meeting an exceptional sales consultant Abdul Tamari today at your dealership. He guided us through the whole car-buying process seamlessly. We gave him the amount we wanted the car payment to be and he worked tirelessly keeping us updated the whole time until we all agreed on a payment that would fit our budget. Mr. Tamari was extremely knowledgeable about the vehicle we purchased. I feel he should be recognized for going above and beyond. I will definitely recommend "Courtesy Chrysler Jeep Dodge Ram" to anyone looking to purchase a vehicle & tell them to ask for Abdul...

Austin Penman was very helpful and nice to work with! His no pressure approach was perfect. It was a pleasure doing business with him. He's got a great personality.

Second time working with the folks here to procure a leased Jeep Grand Cherokee and another good experience. Many thanks to Ralph B, Thomas M and Gabby G.

I dropped my truck off on Thursday December 22nd and was told the piece for my truck would be in the next day as it was coming from Orlando. Saturday I called for an update and was told the part just got there and it would be done Christmas Eve. I called for an update on the 26th as NOONE has called me and was told the part never came in and it would be done on Friday. I called for the manager as my rep Victor would not return any of my calls and the woman who answered the phone was extremely rude and hung up every time she put me on hold so I had to call the sales dept to get through. I finally went to pick my truck up 3 days shy of TWO weeks later and it was still missing the seat assembly bracket! I will NEVER come to this dealership again and I will make it very clear to everyone I know and social media NOT to use this dealership for anything! Horrible customer service and follow through!

I'm here now, for the first time. Live in orlando.

So far, the service staff here is going out of their way to help me.

Much better service than anywhere in Orlando.

Special thanks to Rick.

Great service department! Fast, detailed, and straight to the point

Made an appointment for 8:20 am. Had a service advisor actually help me at 9:04am. Worst service. Only had 2 service advisors working on a Saturday. Poor planning on their part. Several upset customers who had appointments & not being seen timely. Unsure if will you them again.

Sorry unfortunately I made the mistake of going to this service department again due to proximity for a repair and it has only gotten worse since my last visit. I'm sure how the doors are even open. The service department this includes all management positions have no regard for how bad the work is that they do and don't seem to care that customers leave unsatisfied and have to come back a week later for the same issue still happening. The managers Dave and Angie don't bother to take the time to follow up with a customer when they know the work was not completed properly the first and are always unavailable for phone calls and are not competent enough to return a phone call after multiple messages. Eventually I had to wait over 20 mins on hold to be able to speak with Dave. My service advisor (a term used loosely) guaranteed that he would stay in constant contact with me on my return trip for the issue that was not properly rectified the first time - at 4:20pm still had not heard from him & finally had to call myself to see what was going on. It was then I was informed my car needed to stay another day. This is not how you keep a customer or improve the opinion of a bad experience. I called to talk to the service managers & GM after receiving the only notification of the day at 4:20 pm. No one was available - NOT SURPRISED BY THIS AT ALL. I know where I will not be buying my next jeep. I will gladly drive hours away after this catastrophic debacle and will only go for service if the original problem is not resolved properly after this visit. I wish negative ratings were possible as this service department and the management staff of this dealership have no concept on how to try to improve a bad experience and make sure the customer is better satisfied. Do not waste your time on this dealership - you will be better served going elsewhere.

The cost of an oil change increased from $63 to $80. The tech also tried to tell my wife that she needed 4 new tires. BTW, the tires only have 12k miles on them. I checked them when she got home. No way near needing new tires. Then they wanted to charge $40 for a pair sanitizing spray. They said it'll last 60 days. BS!! I have bought three vehicles from this dealership, I will not be purchasing any other vehicles or taking my vehicles back for service.

Called to test drive a specific vehicle. They had it pulled our front when my wife and I arrived. Online pricing was a great discount and ended up being the actual price, unlike another Jeep dealership we visited. Thanks to Don for an excellent buying experience.

CHRIS C & sales crew went out of their way to get me in my 2020!! Feels great having a dealership that takes their place in the community serious.

Doug, Frank and Charlie have done an AMAZING job. I truly feel like a VIP. Charlie has been great working with me on the custom parts and letting me know pricing and when they could be at the dealer. Frank has been able to answer every question about how my custom jeep will all come together and will even be providing video walk-throughs since I am not local. Doug has been more than helpful on all of the sales aspects and sending example pictures for me to get ideas for my custom jeep, along with answering any and every question in a super quick fashion. I cannot WAIT for my new Jeep to be finished and delivered and I could not have asked for a better experience!

It was great very nice customer service and great time. Rob is a great service advise gets everything you need done

Excellent customer service from sales and service!! Bought a new Wrangler and had a lift kit with wheels and tires installed after the sale. Couldn t be happier! Thank you Fred Noyes, Josh Scutt, and David Phelps for your outstanding service!!

Had to get an oil change and still not impressed. Gave the service department another shot and still same great service. Had to reset my own check oil light and fill my own wiper fluid. While I was doing all this I had to see if they even changed my oil. It is bad when you pay for something on your vehicle and have to go behind someone who gets paid to do this just to make sure it's done. Guess I'll have to find another Dodge dealer to do warranty items and service work on my truck and car.

Jibin is great! Super friendly and great customer service.

Very pleasant experience! My family and I purchased a Dodge Ram 1500, especially brand new, on Sunday, June 12th, and William "Luke" Holland (salesperson) and the sales manager on shift were both extremely helpful and friendly. I'd would highly recommend Courtesy Chrysler Jeep Dodge Ram Tampa to anyone. Luke thank you for everything. We were beyond happy with our experience with you and plan to purchase through this dealership again!

Service Writer Ginny is terrific. In and out as promised.

They have the worst bait and switch advertising going on in Tampa. Truck was listed as $38,000 and they up it $24,000. They were the worst dealership I had to deal with. WATCH OUT FOR THEM.

I recently took my 2011 Dodge Nitro Heat in for an oil change on October 22, 2015. I had to wait over 25 minutes, because the person that assisted me with an oil change earlier during the summer. He had inputted into the computer that I had over 14 million miles listed in the computer. The present Dodge representative had to make numerous phone calls to get my mileage corrected. Rob Crawford did an excellent job in taking care of me on October 22 (Thursday). This is one of the main reasons why I drive 40 minutes from Bradenton to the Dodge shop in Tampa to get top notch professional maintenance. I have been coming to this company since 2011. People skills and fantastic customer service skills goes a long way.

Awesome place with great people!! They were determined to make sure my priority needs were met. All was a great salesperson!

Chris Chong was the man! Made it easy! Got everything we wanted and more! Thanks again!

Customer service is the best! My service advisor, Rob Crawford takes great care of me and my Durango. He is super responsive and courteous and willing to spend the time to explain the issue until I get it...lol
My tech, Milton Perseus, is amazing! He s serviced our family s vehicles for more than 14 years!

Svc has improved 100 percent, and Steven peoples is the best svc agent

Called, made appointment date, was given a quote of $ 336 for work to be done. Arrived @ 7:30, service adviser came out to truck @ 7:50 . Entered office and first thing adviser said quote was for car, truck labor would be $40 more, then would give me 10% off of $376. I said OK. Had to leave truck, guaranteed it would be ready by afternoon. Received cal from adviser stating now bill would be $900 and something, explanation was $169 for "tune Up" $ 25 for service essentials and for 2 coil packs I might or might not need @ $108 apiece . Told him I only wanted the plugs changed , there are 16 on this model truck, asked did they break coil pack, adviser said no but it could happen and I would be responsible for them .There are 8 coil packs on this truck. I could be liable for 8 @ $108 each, worst case scenario, non at best, if "they" break them. Told adviser to put truck outside & I would come & get it, He "said" it would be $149 for checking out the truck. After some discussion I could just pick truck up. A day wasted miles spent to & from. To say the least, not at all satisfied with "results" or the lack of.