Jim Hoover

Review of Courtesy Chrysler Jeep Casselb...

This is by far the worst dealership I have ever wo...

This is by far the worst dealership I have ever worked with. Went to trade in my two vehicles on another with them an it's been a nightmare since the beginning. One of the vehicles needed the title transferred prior to and they claimed that it wouldn't be an issue. The paperwork to awhile to get to us for transfer, so I ended up putting the overage on my credit card to push the deal through. They promised they would make it worth my time for helping them get the deal done.

They were supposed to hold the car until after it could be done, but instead shipped the car to auction in Indiana. They then started calling and threatening us (General Manager Josh) to complete the paperwork or else we could drive to Indiana (where they auctioned it at) and pick the car up ourselves. Basically, they sold the car at auction without permission and then threatened us. That car should have never left the lot. It's been over 3 months and we're still dealing with this dealership. If you value your time and your money, go spend it elsewhere. Completely unprofessional and hostile General manager.