Matt Stahle

Review of Courtesy Chrysler Jeep Casselb...

Came in on 8/24/2019, after speaking with the sale...

Came in on 8/24/2019, after speaking with the sales department and setting an appoint to return my leased Jeep. I was there for about 30 minutes, and not one person could help me. They all said they were to busy or didn't know how to do a lease return. Finally, the only positive thing during this experience, was a new Sales Rep named Jason Bilodeau, said he could help and he would figure out how to do it.
So we inspected the vehicle and filled out all the paper work that was needed for the return. Handed over the keys and said he would drop them of to the person who handles the return. I stood there and watched him turn the keys over to another person before I left.
The next week, I made 2 phone calls to Ally and Courtesy to find out if they had communicated with each other to schedule the inspector. Found out through Ally, that Courtesy has never reached out to them about the car being returned or giving the odometer statement to them. So I call back multiple times, each time with a rude receptionist, that doesn't know who handles lease returns.
It is now 9/5/2019, end of day, and still I am being passed around to different people, who each tell me they don't do lease returns and they will find out and give me a call back. This includes the Sales Manager, Shawn. I have tried to reach out to the General Manager, who never seems to be in the dealership every time I call.
So, almost 2 weeks later and the vehicle is still sitting on their lot, with no progress in returning the lease. Unbelievable! The best part is, they have signs that say "YES" all over their store. Yes, to helping, Yes to addressing concerns, yes to everything. But all I have heard is NO! Terrible Dealership!!!!