james boyd

Review of Courtesy Chrysler Jeep Casselb...

came to dealership based on the recommendation of ...

came to dealership based on the recommendation of a friend who had just purchased a RAM 1500. I came to dealership with the expectation of the usual hassle. What I did not anticipate was the dissrespect.

I purchased a 2013 RAM that was a trade-in. I was told it would be Certified, detailed, and ready the next day by 1:00. I called at 1 to check and didn't receive a call back

When I drove to dealership at 2:30, the truck wasn't ready. After 3hrs of waiting, I was given a long story about the backup in the detail area. It's 7pm as I write this review and I still have not received my vehicle.

I would recommend against this dealership to anyone. Not only were they dishonest, but do not value customers or the concept of repeat business.

Update: June 29, 2020

After dealing with this dealership for 5 years, they still never cease to amaze in their total lack of customer service. Today I had to purchase an additional key fob for my Ram. The key fob was over $230. I had no problem paying but when I received the fob, there was no key in the slot for the manual key. When I asked about the manual key... which is part of the actual key fob, I was told it was an additional $35. I love my Ram 1500, but despise the dealership.