Very disappointed ! They lost my check. I received a mail or they asked me for a new one. After several emails to have explanations still no answer. So very upset with their incompetence to lose so easily the files
It's just unacceptable to have to spend days trying to reach them on the phone, especially to end up with someone who doesn't care, who doesn't help, and who is just in a hurry to hang up.
On the spot it is even worse, apparently friendliness is not part of the recruitment criteria. Extremely haughty people, no personalized service, it's a shame to face people like that in a place that is supposed to reflect the image of a welcoming and generous Portugal!
Still a lot of effort to do!
It is sad to be forced to waste so much time for basic formalities ...
Very average. Reception rather unpleasant. I attended three confusions between the people who waited and the reception hangs half an hour that I stayed down ... Very bad image of the country abroad. Otherwise they stayed very accommodating with me and especially once I had my interviews I was treated very well and I received my passport in emergency 3 days later, while I was expecting 1 week. I think the problem remains with people who have 1 first contact / reception. It is clearly 1 works very tiring but does not justify this kind of behavior, the reception is clearly not suitable for a lot of situations.
I was not able to finish my phase this person at the reception do not know where she came from but she thinks she is for the president. I just have one thing to tell you you're here to serve us if we were not sure you would be unemployed. Make an effort be yourself and will be much more enjoyable for everyone
will be
very disappointed with the reception, the person does not say hello, look at his cell phone and does not even raise the head, moreover I lose a day of work to register my 3 rd child, but in the month of August vs understand people are on vacation and suddenly the administrative services are reduced and suddenly it is necessary to return at 5:30 in the morning with a child of 2 months .... normal !! ns had to call several times for different paper to provide, we would qd even pus We can not say that the tickets for the civil status were not distributed after noon!
Long live the Portuguese administrative services !!
I haven't been to Portuguese consulates for 15 years, when I read all of them it's a comment, it makes me think that nothing has always changed as pleasant, smile and fast, I would make my identity card at Portugal they have more sun and its therefore more kind, more smile and much faster. no hard feelings the consulate continue to be as bad
it is long + 1 hour wait even with the appointments..very old respect for schedules
That's okay, nothing more. I like the scam of asking 48 euros for an emergency citizen card request instead of 23 euros without even knowing when it will arrive. In other latitudes, we would call it corruption but there it is institutionalized, nuance. Some people think it's okay to pay more for good service. And indeed less than a week later, I received a card inviting me to pick up my citizen card. I find it very expensive at 46 and 216 for a birth certificate extract while in Portugal you only need 20 small euros. This is probably due to the corruption I mentioned above .... And in one month the bribe went from 21 to 143 ....
the consulate clearly lacks staff which creates expectations of almost monthly appointments ... more unfortunately none of the attendants is an arrow ... the information is contradictory, you never know what to do.
My example: how to file a complete file to register a divorce pronounced in France in my birth register: should we come, should we send a recommended, should we do it directly in Portugal, what steps? Each call is a different version ...
not to mention the half hour waiting on the phone and the people who answer you in Portuguese (when you do not speak the language of Camoes well, despite your nationality ...)
in short, there is certainly worse, but there is much better ...
Bien accueilli prendre de rdv pour internet plus simple !...
After his wallet had been stolen in Paris, obtaining the provisional title at the consulate happened sympathetically and within an acceptable time.
Only word to describe this consulate: SHAME. Shame about having to leave work at 2:00 p.m. (missing half a day's work) to arrive at the consulate at 3:15 p.m. and say "the service closes at 3:00 p.m.," neither good morning nor good afternoon. Shame of so much dislike, so many unpleasant people who enjoy the face of those who give them work. God does not sleep, and someday you will pay your wickedness.
thank you for the welcome, despite my late arrival (15:45), I was able to recover my three cards (cartao do cidadao).
thanks again
Adelaide gaspar
I went there for my identity card; fast and efficient support: 10 days later I returned to recover it! Very nice surprise. Only downside, the reception at the entrance of the consulate is a bit rough. Otherwise the staff I met was very friendly.
All my appointments were honored at the exact time with very welcoming people. The comments on them are paid with our money and that the Portuguese state is to review, to listen to some is zero point. The French system is better ????? cheaper ??? not at all and especially even more complicated and never punctual. I would add that we speak Portuguese or not, all people are bilingual, now when we want to get Portuguese papers the minimum is to know how to speak (comments of people not a priori Portuguese).
Nothing satisfied, start the entrance with the supposed watchman ... rude not respect the handicap people ... You only have a chair of all and still ... We have to go up one floor to recover C Citizen with reduced mobility it's impossible .. The chef on duty talks to us like we're dumb ...
get ready for a stressful say at the Consulate and be mistreated by compatriots
Too bad to be true !!!
Looking for all the negative comments for when an improvement in the services?!
Contempt, lack of will to work, etc ...
It should be a service to help the Portuguese !!!
They think if they behave once I made a statement to my wife for her to handle some documents of my children they will have the impatience to say that I wrote as a pig still good that I was not there
It does not even deserve a star, home very unpleasant.I have been with my baby 4 days for the registry I do not know that had to make an appointment !!!!!
he sends me back to the house obliged to make an appointment. Availability in 3 months Not even an effort to find a place as if he has 50000 millet child every day.
Shameful
Good Morning
At the consulate of portugal in paris the information requested by tel.
As a tourist I lost the documents to three hours of the flight with marked plane, I contacted solved my problem with great effectiveness and sympathy, thanks to the professionals who helped me a lot, thank you.
From 0 to 100 I give a 0 besides not answering the phone calls all day, today from 10am to 3:30 pm I called at least 15X and nobody answered. One call left 11 minutes ringing and yet nobody answered me, so I'm super unnerved with this consulate, with the staff, 1 month ago was the same, and when I was scheduled to 10am and was only answered at 11h, still by antipathetic people ... I'm ashamed of our Consulate, I've been to Spanish and it has nothing to do, they are humble people, and super cool.
Can't have a person on the phone !! Inadmissible, it's been 1 week that I have been calling and waiting almost 1 hour and no operator picks up !! This same morning always the same blah blah
"Please wait an operator will take your call ...". In the end the consulate is closed today for carnival !!!! Seen on the site but no voice message! A shame
they never answer the phone I had to go there for information because my card was expired yesterday I just wanted to know if it was possible to make a letter or a photocopy of my next meeting to prove to my boss I have an appointment in a few weeks. I arrive there they told me that no for a simple letter or a photocopy .. it's really serious moreover he talks to you as if you are stupid.
The organization is bad. I went to renew the citizen card during the month of August, with no one! I am told that I have to book online. I'm coming, I set a day and time. Arrived the day (2 weeks later), I am told that I have to go to the queue, take out the password ... Basically, making the online booking is of no use at all .. Or that they are 100% modernized once that the idea of dialing online is excellent (apart from those who don't have easy access to the Internet), allowing a better organization and fluidity of the service. They cannot force anyone who has an appointment to go to the queue, along with everyone who does not have it, as well as who will go to a different service ...
I waited 2 months for a birth certificate and when I received it they were wrong in the name of my father so have left to 0. I send the document for correction and I will wait another 2 months. How can an error like this happen when we know that the system is computerized ???
A shame, much like Portugal ...
3 months for an appointment to redo the identity document, in 15 days it is ready and there amazement, 2 months of waiting to be able to recover it !!!! Just unimaginable
The welcome and the service as usual more than mediocre, small people who take the users down, not a smile not the slightest impatience, no effort
And then the hostess speaks to us in Brazilian, there is not a problem there !!? !!
In short, poor of us who have no choice ...
It's really unbelievable !! It's like 1970! Staff not friendly, not at all understanding. Never any help from them rather the opposite. No correct explanation, one day is one thing the next is another. I am so disappointed that our consulate has changed so little. I am ashamed .....
All very time consuming and I paid more to ask for an urgent citizen's card because I had a trip marked after 3 weeks and they said that I came before because I paid 48euros and it did not come no less than 6 weeks, meanwhile I had to pay another 30 euros for a travel title to return to Portugal already to return to Paris had to take a card of provisional citizen in Portugal for which I paid more 70 euros is this the Portuguese consulate the fault is of the Post office of this one and those but in the end I and that I spent 150 euros a hypocrisy
Excellent! Quick response to an urgent problem, in French, (easier to understand for me), they were super efficient and understanding. Once again, a big thank you for the help!
Total incompetence, need of important information following a death, I call several times without follow-up.
I'm told to wait and I do not have anyone on the line.
We wonder if people are working on the telephone service.
A tip if you need information, take your means of transport and move yourself directly, otherwise you lose time trying to reach them on the phone.
Thank you consulate.
I only had more experiences, I do not advise anyone
One month waiting for a certificate and in the end I had to go and get it
Bad service
Ma organization
And in the middle of everything still are right
We went there several times and there was no problem ... we celebrated in time of wait, a little, of time ... what normal ... (everywhere is wait). Afterwards, we were met with counselors who were always very friendly ...
I had a great experience. I had an appointment at 12:15 pm to renew my passport and at 12:30 pm I was out. Fast and efficient service. The two people I spoke to - reception and passport service (2 women) informed me with a smile. Concerning the language: with the first one we spoke only in Portuguese but with the lady from the passport service, just like me, she speaks both languages perfectly and correctly. A document was missing from my employer to keep my old passport until it was valid. The person did their best to help me and we adapted the language according to the topic. For the DHL service, for example, given the specific terms linked to this service, it was easier to express ourselves in French.
Personally, I admit that there is nothing more annoying than to hear Portuguese - I mean by that - people who were born and who studied in Portugal, and who .... we do not know why, insist on speaking in French with a terrible accent and the worst of the worst: this superior air, ... while they are at the Portuguese consulate or, see even in Portugal!
Very difficult to address such people pleasantly, let's be honest!
After two mails and a letter addressed to the consulate, I am still waiting for an answer from them.
I went to the "consular presence" in Rennes to renew my identity card. Very average home. I had to receive three weeks after a letter of the consulate then allowing me to receive the "cartao de cidadao". Nothing. No letter. No information.
I give a star because I can not give 0, the people who work there are impeccable but the bureaucracy ... Oh my God, to take a passport is already going for almost a year, I had to take the citizen's card first and this one is not yet with me, but well, if the management s / s are well treated then everything is fine ... Every time I remember I lost two flights because of this I also remember because I left my beloved Portugal miserable.
In addition to having a bad organization, the service is terrible.
I think it is unacceptable that in addition to making an appointment, you have to remove a password.
At the slightest problem, we are forced to waste at least one morning or an entire afternoon waiting!
Stop in addition, the appointment times are not respected, and the excuse is always the same: a problem has arisen in our organization : the question then remains: if the problem is always the organization, why has it not yet been tried? solve the problem by changing the attendance system?
I don't even know what the phone number is for, because there are rare times that we can be answered.
Inadmissible no info on the site for closing this Tuesday, April 25, only informed once outside the door of the consulate, public holiday in Portugal result afternoon lost financially, well done for the organization you could at least put an answering machine with the info
my husband had his identity card redone (in 7 days) and his impeccable personal passport (in 10 days), no complaints except the price ... 45 and 75th
Very friendly staff, amazing location in Paris. Good professional service.
Contact email of the civil registry: it does not work
Consulate phone number: it does not work
Porter does not speak Portuguese.
Hardware and software for issuing passwords: significantly ineffective
Screening process: good idea, but only two people are insufficient
Online information for civil procedure is insufficient.
And the worst ... I would like to make constructive comment to the Consul, but there is no means.
Unfortunately, one does not notice a decent public service vision in the largest Portuguese community abroad.
I look forward to improvements, it will not be difficult.
INCREDIBLE but Portuguese !!!!
While going on the site of the consulate one understands that it is necessary to take an appointment to renew his identity document however one must be armed with patience to know which documents must be brought !!!
And in addition the piece is only valid for 5 years .... One wonders why elsewhere.
Excellent hospitality, and very effective!
Received my Portuguese ID under less than 10 days !!!
The appointment system is good but the staff is still as patronizing.
A deplorable customer service. I wanted to renew my identity card urgently. On the phone, I was told that it was possible, that I simply had to go there. Result: I came for nothing! I do not understand why they say they can accommodate people when in reality they have no niche available. It is scandalous to waste time and money on people who do not live in Paris.
And I will not even talk about the person at the reception, who greets customers while chewing gum like a ruminant. It sets the tone ...
Very good. The appointment is a bit long to obtain but once there, the wait is reasonable and the staff helps us well to do all the procedures.
Always well received and efficiency and responsiveness at the top. Many thanks to all the staff.
23 minutes to make a passport, record! Much better since the online appointment system.
Welcomed, very fast, people at the counter very well
UNREACHABLE. I call from opening until 11am tap on the keys to get me to hang up each time. A shame
I wonder what their phone number is for !!!! Nobody to answer it is abused !!!!!!!!!!!!!!!
Too bad it's been almost 2 months that I await birth certificates and marriage. I send the request by mail and I am still waiting. I'm calling on the phone no one to talk to you. I give a star but don't even deserve
Last December 7, I went to the console to register my daughter. I was badly received by the security guard where he didn't even speak Portuguese. If we speak French to the officials, their response will be as if it is a Portuguese consulate and Portuguese is spoken. And then hire a security guard who doesn't speak Portuguese? Sorry but I don't agree !!!
I also don t understand why I have to register my daughter in one day. For BI only a week later and I still have to pick it up in person later. How do people from farther away? Improve your system, improve your attendance and schedules!
Hello, Good afternoon. Actually, as a Portuguese citizen, I don't like to have this Nationality. Well, nobody answers the phone because of a citizen's card that is a citizen's right.
Warning to go consulate of Portugal must wear a mask
If not they can take care of you for the rest there is no problem
.
Service null ... would say the eighties !!! think of us who are emigrants
After a week calling them, all our operators are busy, please wait and your call will be transferred as soon as possible. It is a shame to be treated like this and to regret the Portuguese service not provided to us immigrants ...
Excelente atendimento.
Muito obrigada.
I do not understand.
I've been calling for 5 days and no one has answered me since last Thursday until today, of course, the weed end he doesn't work.
This is what is the real work of the state ... Call a person to get information and no one answers, then the voicemail says that you cannot leave a message because it is full.
After countless attempts, he attends a person, but he can't give me the information I want, I have to pay to receive a paper at home that I don't even know exists ...
Anyway ...
I do not know what is the phone number if no one answers !!! My husband has renewed his identity card in Tours (37) with urgent flights due two weeks later. We have received the letter with the codes but it is indicated that the withdrawal must be done in Paris !!! Tours has already 210km from us and Paris has 450km and people to inform us of how and why the situation!
It is a shame how the Portuguese consulate receives the Portuguese as it treats us, without any respect I liked k all Portuguese complained against the consulate for lack of proper and proper care, ... a mockery against the Portuguese should be ashamed in the face
You all scare me .... I have to get my card that I made in Portugal, but as I leave the next day I was or have to bring it to the Consulate, so if I go and take it high !!!! Contem comigo.
Google is reporting "open" to you and I've been waiting for over an hour.
Although the music on hold is certainly very nice, I would be much happier to hear a voice on the other end of the handset!
Thank you in advance and therefore remain on hold.
Unskilled and ill-informed people.
Organization 0. Number for citizen card information (on the paper they give us when we make the card) not updated.
The waiting time was correct (just take out my ID) ..... but it will explain to me why the officials are so little smiling and so unwelcome ...... it is a clause of their contract ?????? ..... a criterion of hiring ?????? ....... the same job with a minimum of smile and good mood could be less boring. ....... no ??????? ....... We are supposed to be a happy, warm and friendly people ...... that's not what strikes the most, then that we are, legally, on Portuguese territory .... !!!!
Good afternoon unfortunately your service and the worst that I have seen horrible nor in the countries of the third world arrogant non professional staff mainly a blonde lady who is at the entrance in the pre-service and the worst service I have seen today, October 17, 2018 my wife was horribly attended by this lady in question lack of education arrogance to work please anyway some Portuguese officials and what is enough to regret without adding anything else Cordialmente M, CARDOSO
I would not say that I can not find the words because I find them perfectly but will remain polite !!
A nightmare of rudeness, incompetence or rather of m in foutism.
When will the change of these people who are obviously not good at their post and although they go far away!
Good luck for your efforts, expect the worst and most importantly do not believe a word of what you will be told.
INCREDIBLE BUT TRUE ... what's the point of making an appointment, if you spend 40 minutes after the meeting time, a breeding of small Portuguese civil servants, everything is done on their part so that the steps are as long as possible, they have the art and the way to make everything go in circles, they take themselves for the navel of the world, You make them live, they do not volunteer, And in return for any step they despise you, have the impression that we disturb them. The roof over the phone nobody picks up! not a responsible worthy of the name for required another way of operating, the building is not suitable to receive so many audiences a real labyrinth !!!!!!!
Very very unpleasant on the phone ...
I have to try several must call them no responses ..
I am going with an appointment to make a power of attorney. Very nice person who did the Portuguese Portuguese translation for my husband who does not speak Portuguese. Welcoming and attentive. A nice surprise. Thank you Madam.
Truly a delay in life difficult to order someone k speak Portuguese badly managed 3 months to have RDV etc. As France lives in Portugal
You still have to queue, which lasted 10 minutes, to take a ticket despite making an appointment.
Meet at 10:45 am, taken at 10:55 am and leave at 11:10 am fast.
Nice person.
Rudest staff every time I come. Bad representation.
I was very well attended, a lot of friendliness from all the staff that attended us, fast and professional service both at the civil registry level and for requesting a citizen card.
I called to get some important information ... I had 1h on hold and no one answered!
It's already not a pleasure to come to the consulate ... in Paris when you come from 77 but then when in addition the lady of the reception and the one who receives us is not friendly at all it sickens and it makes you want! And let him send your husband back in line when we had 2 meetings but only one ticket ... in short, what a lack of professionalism and friendliness ... disappointing!
Impossible to have them for information.
They may be afraid of catching the virus over the phone.
CC
No information on their site to know when they are firm, and when I go they are very rude and make no effort to speak French.
And to request a birth certificate by mail it is received 3 weeks after
My father went on site in early August to make an appointment for his renewal of ID. An appointment in mid-October was given to him while his document expired early October ... I went to the website of the consulate to check if an appointment was available before, next appointment obtained within 3 days! Do you find this normal? No professionalism on your part.
Great displeasure, even disappointed, with the lack of education, respect, and lack of secrecy of certain employees !!! It's a shame! We speak the same language but I didn't walk with the lady at school !!! For me and a shame to the lack of professionalism in this consulate, I mean with regard to the employee who is in the part of the cards of clear citizen !! There are people who did not deserve to be in relationship with the public, the problem is that if they feel that everything is familiar, and their home, "they cook as they want", sadness !!!!
Its been more than a week that I try to get in touch with the consulate ... Inadmissible
consuladoportugalparis.org