Branson Guesthouse Windmill Inn and Suites Review

Its one of the older hotels. Its not bad for the price but it could definitely use a few updates.

one of the best hotels we've ever been to. I'ts a good hotel for a good price. extremely kind and friendly staff. The location is right in the middle of the Branson strip. overall it's a really nice hotel and we will come back here whenever we come back to Branson.

It's been quite a while since I stayed here but it was a horrific experience. There was a huge chunk of dried vomit on the bottom underside part of the blanket. The staff apologized at first but became hostile when I asked for the manager. I was told there was no manager... at all. The owner wasn't available so the highest level I could speak to was the woman in charge of laundry. She accused us of puking in the bed. At the foot of the bed... under the tucked in blanket. Yes... this all really happened. Vomit In your bed? You probably did it. We don't have any management. Talk to the owner in a few days. Since the owner responded I'll go ahead and update. This is the motel on the strip with a giant windmill, right next to a go kart track. Please read all reviews. Anyone that says anything negative is insulted, attacked, or they flat out lie and claim you never stayed. Fyi..I sent pictures of the vomit bed to the BBB years ago. I'll try to track it down. :) here is my booking details for your motel. Apparently I did stay there ;) 9/20/2013 booking number 155897627. Fyi... sue the laundry lady was the closest I got to a manager.

We came to stay for a three night four day trip to Branson and regret it. The first two days were fine. The third day we came back looking for a wallet we had left with a couple hundred dollars in it to get home. When we looked for it, it was no where to be found and the room had not been cleaned whatsoever. We had asked management if maybe the wallet had been "accidentally" been thrown out but they would not work with us. We asked if they could have someone help us look threw the trash to find it and they said pretty much said no. So we went ourselves to look and found nothing. The man at the front desk had called the cleaner. He said that the cleaner was with another person at the time they were cleaning our room but said that it was their word against ours. The manager had agreed to give us half of what we had in the wallet back from the cleaners pay check so it would be even. We came in the morning to get the money but the person at the desk said he had got a text saying there was no money to give. We tried to be as nice as possible he had told us to leave but we wanted our money that we were promised. The man at the desk was rude and started yelling and called the police. I do not suggest anyone stay here. The management is rude and the room hadn't been cleaned but once. We will never be coming back to this hotel.

There's a chance we would have enjoyed our stay, but we will not know since David (who called me all but begging for our reservation, promising the best of the best just a few days ago) called me 40 minutes outside of Branson after 4 hours on the road to tell us they didn't have our room for us. This was at 9:45pm with two tired kids in the car. When he told me they had a smaller, less accommodating room at a higher price, I reminded him the room he had reserved for us, he said he didn't want to hear it and he HUNG UP on me. I called him back and he said there was nothing to discuss and he would be canceling our reservation. Worst customer service I have ever dealt with!!!!!

First time visiting Branson and we really enjoyed our stay here. David at the front desk was AWESOME!!! He told us of lots of things to do while we were in town and even gave us some coupons for extreme go carts that saved us a few bucks/ The room was nice and clean and big. Also they go just a step above the normal continental breakfast here. They had coffee, juice, cereal, biscuits and gravy as well as doughnuts, bagels, and toast. Would highly recommend this motel to any one planning on visiting here. We DEFINITELY will stay here again on our next visit

I wish I could give this place 0 's. I knew from the minute we pulled in we had made a mistake booking early on-line.
If you pay $90 a night the hotel you are staying in should have fresh hot coffee available to you anytime of the day. The staff should be curtious not rude ever... even if you are the only guest which we were and now know why!!
My wife has taken pictures of the room and will post so you can see what I'm talking about.
This place is run down and NOT kept up if you rent a jacuzzi room warning there is no step to get over the 4' side if the tub..no caulking around the tub and they don't have a separate shower so you have to jump the wall of the tub even if you just want a shower.
You could only flush the toilet 1 X an hour because the tank wouldn't fill up!!
I do not know if there are new owners or what but this place sucks!!!
I was to scared to even eat the free breakfast.. I will NEVER stay here again.

Could not ask for more at their price. Clean and spacious room, nice and helpful staff. Wifi is a bit slow.

Great Location ! The hotel is very clean, and staff is very friendly and polite. My kids enjoy the swimming pool a lot. Breakfast is a plus. Our entire stay was very good. We will come back.

This place was disgusting. I booked this online and didnt want to stay. There was cockroaches and mold in the bathroom. Their beds were so hard, I would have been better off sleeping in my car or on a floor. No breakfast and no Jacuzzi as was advertised. The lady hung up on me 3 times when I was trying to talk to her. Very bad experience. Do not go to this place. I paid almost 100 dollars to stay there. I could not cancel my room without getting charged. So we sucked it up. You could hear the other people upstairs and next door. Couldnt sleep and we were cranky.

good for the price, nice friendly place would stay there again

The Branson Windmill Inn is cozy and clean. We are walking distance to so much of the attractions and eateries. Perfect location and decent prices!

WORST HOTEL STAFF, DO NOT WASTE YOU'RE TIME OR MONEY!

Rooms are clean but a little dated. Our rooom had mold on the shower curtain. Free breakfast is very skimpy. Room does have a mini fridge and a microwave in it. Wifi needs a lot of improvement! On the plus side, the Tanger Outlet Mall is within walking distance, whipper snappers in right next door. Lots of shows and great food all within walking distance. Overall we were happy with our stay, just needs to be updated a little and a little cleaner.

Rooms were not very clean and smelly. We did not let anything sit on the floor and wore shoes the whole time there. Bathroom towels were paper thin along with the walls. We could hear word for word conversations next door. Breakfast was a joke. Biscuits and gravy, box cereals, no toast, no waffles/pancakes or donuts. No eggs for us diabetics! We had to pay for the rooms before seeing them. Outlets pushed into the walls - you didn't know if they were going to stay or fall in. Toilet paper holder did the same thing. Rusty ceilings all over, dirty coffee area - old condiments, stains on dust ruffle - yuck (use your imagination on what the stains were). Unfortunately, we had no choice but to stay there. Branson was booked solid for Veteran's weekend.

Absolutely awful place.. the staff wasn t great. Our room was never cleaned or vacuumed..
When we came back one day from adventuring and seeing the town some of our personal stuff was missing. The office never did anything about it other than talk to them .
There was crackheads everywhere doing drug deals in the parking lot. And many of the people here including the housekeepers was crackheads.. Definitely won t be staying at this hotel again. Would definitely like a refund..

After staying here for 3 nights my sin was itching and had bites all over him. Bed bug bites all over all of us. I would avoid this place unless tou want to take home bed bugs.

Very very poor service would not recommend it to anyone

The price was right. The man who checked us in was great. The breakfast was good, the woman serving it was great and very accommodating. The room was a bit musty but overall fairly clean. We are having a great stay so far, and we would stay here again. The biggest issue, besides the musty smell, would be the pool was not very clean but being an outdoor pool some dirtiness is to be expected.

Nice hotel, close to lots of shows, rides and shopping! Yes, some updates would nice but, functionally, this place was great! If you want a quiet, low key place, find somewhere else! You are in the middle of all the fun of Branson; lights, sounds, kids...excitement and everything that comes with it.

We had one small issue with the plumbing in the room but the staff immediately took care of it and gave us the option of changing rooms or just allowing them to fix it, no questions asked! We were celebrating our anniversary and the staff delivered a flower basket to the room as a surprise to my wife.

Four out of five stars only because some updates would be a nice-to-have, but not a must-have! Again, the check-in staff, cleaning crew and maintenance staff were all fantastic!

There's a lot of homeless sleeping in the vacant rooms...the ones without locks

The air in the room was good and cool. The bed slept well but we stayed 4 nights and they only cleaned the room one time.

Service is good but rooms need updates. Pool is not very big but good for small children

I found the staff to be very friendly and accomadating, every thing I requested was addressed in a friendly and professional way. I did request a different comforter, had some concerns regarding its cleanliness. However, I found the bathroom extremely clean, coffee pot, sink etc. very clean. It was not the Ritz Carlton, however neither was it Ritz Carlton price, I am missing one of my favorite dresses, I have called them and they took my address and are investigating and will give information to me later this evening.I would have felt more comfortable if the sliding lock had not been removed from the door to prevent someone from coming in the room when you were there. In service I would rate them five stars, safety, poor, cleanliness three stars. They looked for my dress and I later found that the dress was found in my home, my thanks to them and my apology for putting them through the trouble for trying to find my dress.

This is an old motel. We have been here three times over the last 2 years and it has always been clean. We are a large family and stay in the rooms with 4 full beds and it alway meets our needs well. Again it is an older motel but if that doesn't bother you then this is a good place to stay at a really good location.

Our TV was a newer LCD it appears to be standard definition but if you are worried about TV quality then you probably don't need to go to Branson.

When we first entered the room it did have a hint or a room that had been smoked in years ago but once we turned the heat on it was not noticeable. I th8nk it is just due to the age of the motel. My wife and kids are sensitive to that kind of over and it did not bother them after a few minutes.

If you are on the third floor and you are the first room to shower for the night relax, it will take about 5 or more minutes to get hot water. It has to come up from the bottom floor so it take a few minutes to empty all the cold water from the pipes.

If you are looking for a good value and not worried about the age of the building this is a great place to stay.

Good price the housekeeper and the maintenance man were both very friendly and helpful.

We checked in to this place. We called to make the reservation and got 4 different price rates for the same room. Finally we agreed to a price. The front desk check in was an experience when the person at the desk ask me to sign to "take responsibility for the room". I have stayed many times in Branson to include Award Winning hotels and this was the first time I was ask by a front desk person who I found out later is the owner, to sign "to take RESPONSIBILITY for the room". It seems that the owner who says he is the GM doesn't take THE RESPONSIBILITY for the stained dirty towels that feel like sandpaper, nor for the outdated TV's, nor for the dirty floors, nor for the sorry breakfast with old eggs, bread and biscuits, nor for the rooms that have a smell of a foreign odor like roach spray and the lack of concern for how I as a guest feel. SO WHEN YOU CHECK IN THIS HOTEL GET READY TO "Sign to TAKE RESPONSIBILITY for the OUTDATED ROOMS" and pay a $200.00 penalty for anything they deem fit to charge you with after you leave! There is one good thing about this place and that is when you leave!

Cozy, quaint place. We stayed in their family room since we required 3 beds. Quality matches price. Really love the design, and the breakfast was a plus. Its about what you'd expect it to be. Great staff, great location. Would definitely stay again!

Good clean stay at the Windmill inn. Clean rooms. Thank you.

This was the worst my family went here and we didn't even get room sevice and the refrigerator didn't work and the people were smoking when it said a smoke free area and when we too showers we couldn't get clean towls because they were outside on their phones then they had half of their cleaning people leave. If you are looking for a cheap hotrl don't go here if i could i would five them a -1000

Great location. Fairly clean room. Problems with a few electrical outlets in our room, but the price can't be beat to stay there and it's centrally located on the strip

Charged more than I was told on the phone once I got here they"forgot" they spoke with me earlier in the day, didn't have my room had to wait for the guy to come down from his apartment yes he lives here in a room lol finally was given an over priced room in the far back when I could Cleary see closer rooms available. To get to breakfast in the morning I had to drive around to the front. Very rude and unprofessional I won't ever come back also the rooms say no pets and there was fur on the blankets and the towels were disgusting and felt like sandpaper. The whole place felt gross!

The hotel was outdated but comfortable and clean. The staff was helpful and friendly, the breakfast was satisfactory. The location is great, within walking distance of Tanger Outlets and a very short drive to Walmart if you forgot anything.

Horrible. The rooms are sketchy, we think we saw blood on the AC machine, found old candy and change in a drawer, and we found other clothing items stuffed next to the bed. They say they have a pool, though they do, but it is only 3ft deep all the way around.

Had no idea what I was getting into when traveling to Branson. I thought it would just be a small midwest town, not a huge tourist destination. Only spent a single night here, but it was a pleasant enough stay that we considered driving a longer route back to stay here again. Friendly staff. The rooms were dated, but I've seen much worse. They were perfectly comfortable.

If I could give this less stars I would. I made this account just to leave this review. DONT STAY HERE. By far the worst place we have ever stayed. And after reading the reviews and learning they have BED BUGS makes it even worse!! When we got there it looked nice on the outside but then we got to our room. We walked in and get hit in the face with a strong muggy smoke smell. The door frame was broken and didnt lock properly. They didnt change the bed sheets (I could tell because there was a ton of black stuff and hair on the sheets) It looked like there was dried throw up on the bed skirt. The floor hadnt been swept. We told the font desk and they said they would take care of it. When we got back they seriously just changed the sheets and took off the bed skirt. It was so disgusting. Dont waste your money here!!

We've stayed here 4 times now and have always been pleased. The staff are there any time that they are needed and the rooms are always clean. Centrally located for shows and shopping.

No soap in our rooms, plus there were ants but other than that I guess it's just a place to sleep.

I can overlook the rooms not being updated.
But the rooms are disgusting and breakfast was not appetizing. The lady in charge of breakfeast was not clean she was sweating and the paper towels she would use to clean her self, she would also wipe down the tables.
I only had breakfast there 1 out of 3 nights I stayed there. I dont plan to stay here ever.

It's a great location. It's a little outdated but it's a nice place to stay right in the middle of the Branson strip

Great cheap hotel. If your looking for a Hilton or holiday Inn this isn't the place for you. But for a family on a tight budget it can't be beat

The rooms were very nice, not what we reserved but more than expected. They are very clean and neat, the beds comfortable, the appliances dated, but clean and working. We came to be a family not to watch TV but the old model 27" TV did just fine for us.
DO not come here if you like breakfast, it is cheap, they even found a way to water down the gravy mixes to make them taste like salted water, added pepper and served them up with biscuits. there were 2 bagels, white bread and 3 stale donuts, but the toaster worked and there was fruit loops.
The pool is not deep but clean and friendly.
The staff was nice, professional and courteous.
This is a busy time for them and they did good , the prices were very fair and we enjoyed our stay.

This place looked so nice online don't be fooled! My husband and I went here for our honeymoon. First night we came in it was 98 out and the air was off. We turned it on high and left it for 2 hours for dinner and exploring when we came back the room was still so hot. It took till the next morning for it to start to cool down. They gave us one towel and when we asked for more they blew us off till we went down stairs and asked again. We were told they were out and to come back at 5pm. When we came back they said they didn't have any and come back at 10pm. When we came back he gave us one little towel and one bath towel and told us that's all they have. On day three we asked for more towels and they still didn't have any. The room was still so hot and I asked the man down stairs to look at it. He told me the units don't work on high and freeze up if you do put them on high. He told me to turn it down to low and that it would work better. He was right! Now our room is cooler but not what it should be. If you ask for them to bring anything to the room like a don't disturb sign they tell you to come down and get it. House keeping starts at 8:30 so no sleeping in if you want fresh towels and bed made. After waking up early we still didn't get any towels from house keeping. The toilet flushes on its own. Save your money and go to a place that wants your business and wants you to enjoy your time.

Very outdated. Old style box tv, telephone did not work, antique lamp, wallpaper from early 90's. It was adequate but far from nice. Very few amenities, gross food at continental breakfast. Pretty clean.

It was absolutely horrible!! We will never go back! The rooms are disgusting. There were bugs in our first and second room during our stay. There was mold/water damage on the ceiling in the bathroom. None of the electronics/appliances in the room worked, which means all of our food was ruined. There was space in the wall beside the ac unit, so the room never chilled and we could see the balcony all night. The staff is less than helpful and will not return any phone calls or emails to fix what went wrong. We went the whole stay on 2 bath towels. We had to use hand towels most if our stay. We will NEVER be back here again!

Found bed bugs old bed has a rock and tv was not set up

The only positive I have is that it is closely located to Tanger Outlet & several activities. Our room was not clean. Their was trash under the tv stand when we came in that could clearly be seen. Even the 2nd day when house cleaning came it was still there.someones nasty hair ties were on both sides of the bathroom door. NO where in our entire room was a trash can, not even the bathroom. Found a bag on a hanger that we had to use. We found several other pieces of trash around the room. They advertise flat screen TVs. No, we had a giant tube tv that didn t even work. You could turn it on but nothing else. The universal remote didn t work either. The towels are paper thin & just about as big as a hand towel. Blow dryer didn t work either. Didn t bring mine as it was listed as having one...I love walking around with wet hair...not. Breakfast, the lady started to close down at 9:20. Had many people knocking on the door that she ignored. Didn t have a jacuzzi tub either like advertised. Was afraid to walk around with out shoes cause carpet was so gross. You definitely get what you pay for.

Not at all what I expected from what was pictured. Room was dirty, things left from previous tenants, rude woman at Continental nasty breakfast, asked for more towels TWICE and still didn t get them until after 11 pm, tv didn t work in second bedroom - had to get man from front desk to get it to work, pool only 3 feet, - just sad to have had to put my family through that.

I read these reviews thinking this hotel would be good for a cheap price! DONT LET THESE RATINGS FOOL YOU! Hotel has old AC units my room was hot and muggy. Half the outlets and lights worked. Also they they have old TV's and their showers barely blow water out. It was so plain and the fridge in it barely worked. Doesn't supply an iron for your clothes or anything much at all. Workers are friendly but the stairs are horrible and it needs to be cleaned fixed up all over. Breakfast was horrible and the pool is small.

Staff was unfriendly & unhelpful - newly hired staff per handy man employee on site. Breakfast was mediocre. The worst part was having our car window busted out just a couple hours before we were about to leave. They took everything inside the car & trunk. Branson police took over an hour to respond when we called them. The officer subtly let us know this would probably go no where (and it didn't). Found out the night desk guy had let his drug dealer buddy stay in a room for free the night we were burglarized. Also day desk guy told us a lot of money was taken from the hotel safe too. I wanted all our money back for our stay, but the owner would not consent. The front desk guy finally took off the room charge for the last night b/c off the break in. There were no places open to get parts or get the window replaced in or around Branson on Saturday or Sunday, so we had to drive the car back to TX with earplugs & plastic covering the driver's window. Not really safe for driving and not being able to see if someone is next to you on the highway. Our advice is NEVER stay here, no matter what price they give you - it isn't worth the pain. We lost all our photos & videos from all the shows we attended when they took our cameras, and all Christmas presents we had bought for friends & family & numerous other valuable items. We also found out another vehicle was broken into the same night, but not sure what was taken from them. They were checking out too. Nothing to show we ever went to Branson, except a police report, but we do have a new driver's window that cost a bundle too.

This hotel is out of date and dirty. The housekeeping staff stole makeup from my daughter went through her bags, failed to clean our rooms one day, dirty tissues behind the night stand, pill packets in the floor when we checked in and still there when we left 4 days later. The owner gives the excuse that he just took over but gee this place is horrible. The breakfast was good and the lady was extremely nice so was the maintenance but the rest of the place definitely needs help immediately. I asked for washcloths from the front desk and was offered a pool towel. Saw several bugs in our rooms climbing on the walls. I could go on and on but I think you get the point!

Poor quality towels. Box spring was broken. Very outdated. Did not bother to take pride and change the name of interior signs from Dutch country inn to current name. Very cheap room though which was only plus.

We stayed 1 night. Probably will NOT be back. Room was very dirty. Carpet looked as if it had not been vacuumed, tile was sticky & room was very musty smelling.The drapes were broken & did not close all the way, allowing people to see in the room. Was going to make coffee in my room & the coffee pot had mold in it. Furniture, tv and decor is outdated. WiFi wouldnt stay connected. Thankfully we spent most of our time out on the town. Over all was disappointed.

This is not a place to stay at all the front desk manager Michael is rude and disrespectful I was checking on my reservation and he stated that you already got your reservation number so why are you bothering me I don't have time for someone that is insecure and needs to check on their room and then he hung up on me very rude and disrespectful person and I do not recommend anyone to stay here and for the owner of this place to let this go on is wrong

All I can say is that the price is amazing. But how can a hotel have no towels other than the ones already in the room. Also for some reason there is some tissue a towel or a shirt coming out the bathroom ceiling.

I recently decided to take vacation with my family to branson. We paid in advance to stay at this hotel and some of the sites here in branson. The hotel was filthy when we got to it there was nasty stuff under the bed but that was not even the worst of it all. They had bed bugs horribly and so bad that my child has over 100 bites on her body and bad enough I had to take her to an urgent care here in branson and to top it off the only thing the manager did was refund out money for the hotel nights stay. I could care less about that this man's hotel has put my child's health in danger because she has sever allergies and asthma on top of this. The hotel is not wanting to do anything about this matter but I will be taking further action because my child is just getting worse because of this instead of better. I strongly strongly suggest no one ever using this hotel. I have picture proof of the bed bugs and filth in this place!!!!

Horrible, absolutely terrible. Please take it from someone who is economically minded and not hard to please, pay the extra money and avoid this place. I read the bad reviews and hoped for the best, but...I booked a NON-smoking room and was given a smoking room that REEKED! My son has migraines and I hope this doesn t trigger one! No other rooms available and no discount offered!

Stayed here in the off season. We thought it was a great value, great location, spacious rooms, not a brand new motel but at a reasonable price. To my understanding they were still adjusting from change of ownership.
My only real issue was I need fresh and ready coffee at the front desk every morning.
We resolved the issue by buying coffee at walmart for the pot in our room
I would return if coming to town
Thanks

Happy with room n bathroom has nice tub in it will stay here again nice all way round maintenance was on top fixing my ac unit thanks for helping our stay be the best

Great place, Smaller Price, Especially family size rooms. Older but clean. Right in the middle of Branson's Main Drag. Near a lot of restaurants.

Service was good, workers were friendly. Didn't have any major issues. Decent place to stay for what you are paying.

Good value for a family of four just to stay at the get up and go

This place has been around for a while 30 years to be exact. So don't expect all the new age bells and whistles. But with that said come sleep well and enjoy your visit to Branson..

The motel wasn't busy at all. It is an older place to stay in Branson. Our room was nice and the bed was comfy...we will come back for sure....the price was right $48 a nite...

They did not have the room that I reserved so they gave us an upgrade for the same price.

Make sure you raise Cain if your AC isn't working at 1:30 AM in the morning with your pregnant wife. That is what one of the front desk workers suggested I do. We followed protocols enough to try and get into another arrangement or have it fixed and he said there was nothing available, then 10 minutes later says there is a lesser value room available after the fact that we were packed up and ready to leave to our home. I'm never suggesting this place nor staying in this location ever!

Won't stay there again. Toilet has a big glob of poo stuck to the back of the bowl which tells me it wasn't cleaned before we checked in. The TV didn't work and after letting them know that and giving them ample time to fix it they told us to fix it ourselves which I seriously am thinking about sending them a repair bill for. Floor under the sofa table that held the TV and microwave wasn't dusted under, there was definitely no pride shown on doing a good job of cleaning. Just wasn't satisfied with my stay overall.

We have stayed at this hotel for the past 3 years. We have always had great service. The hotel I will say is overall clean and comfortable. No its is not a 5 star, but its pretty comfortable. This past stay on August 7,8 we had problems with our air conditioner and vending machine problems and they weren't addressed during our stay fro some reason or other. After speaking with the owner, today he offered us compensation for 2 free nights on our next visit. This is acceptable in my book, as he at least listened to our concerns and did not want to lose us as customers. Overall this is generally a pleasant place to stay with convenience and the restaurant next door is very nice. :0)

Everything about this hotel was great. There wasn t very many people there at all which is weird because it was a Friday night over spring break. I loved how to rooms were set up. My family hade 8 people and we split it between 3 rooms. Each had a different colored carpet and bed. The only problem was in my room the fan for the bathroom sounded like a garbage disposal. The other rooms didn t do it though. I think this is a great choice for a hotel even if it is a little old fashioned, I loved it

Room was very dated, it had stains on the floor, snot on the bathroom walls, had to kill two kissing bugs outside of the door, we were put on a side of the hotel where none of the rooms on the bottom floor had locks on the doors or even a/c units on the wall.