Babyjoe.ch, Mercura GmbH Reviews

Super efficient company, in case of defects everything will be dealt with immediately !!

Very friendly and helpful staff in the customer hotline. Could help me quickly and competently. The desired order arrived 3 working days later. Great offer at good prices. Gladly again ... we are very satisfied!

I don't usually do public reviews, but the service has been so disappointing that I have no choice. Several complaints regarding a spare part of a stroller, which I was promised within 3 weeks and was still not sent after 3 months; no reply to my emails; if an answer, then two weeks later, only very insufficiently without answering the questions and in a disinterested tone. The complaint management leaves a lot to be desired. If you reacted correctly here, many of these negative reviews could be spared. I have ordered a lot about Babyjoe in the past and have always been satisfied, but this experience definitely scared me to order here again.

We are super satisfied with Babyjoe.ch there are so many great articles at very fair prices.
We like to shop here again and again, delivery is super quick!

In Switzerland the best web shop for baby items: wide range, quality products, good prices, easy website handling, and above all suuuper-fast delivery with continuous updates of the send status: absolutely top !!!

Great place to find baby things online. Great choice, quality and quick delivery

Excellent range, fast delivery, great customer service.

Really large selection with very good prices and many offers! I use the site very much and often because I can buy all kinds of things easily and cheaply.
I like the new HP very much, very clear!
I'm satisfied as always :)! thank you

Large selection, simple website, good quality. Top!

Our members have selected Babyjoe.ch as the "worst service in Switzerland". With over 45 votes ahead of the competition.

This can also be seen clearly in the general rating, which probably prompted BabyJoe.ch to buy some 5 star ratings. Yes, you can.

The BabyJoe.ch service does not meet the Swiss standard and would hardly pass as a service in a third world country. Customers are attracted by low prices, and then led to the checkout in a nice manner. With the payment of the customer, the care by BabyJoe.ch also ends: Those who have paid should disappear as far as possible - or of course spend more money, then you are welcome again at short notice.

Our final recommendation is very clear: FINGER WEG. Better to pay a few francs more, experience and support good service. Arrogance and greed are not meant to be a winning business model.

Good products, price / performance ratio is right, otherwise we had very bad experiences. Contrary to the website, several products were no longer available. It was very tedious, because we bought several products via prepayment including voucher, some of which were no longer available. On site, they then assured us that the voucher would also count towards the replacement products. Was then forgotten, on request we encountered incomprehension. Remained persistent, but still got the percentages. However, the employees made a very incompetent impression, were very unfriendly and do not seem to be able to cope with their own system. Was very stressful ...

No more baby joe !!!

Very friendly staff in the store and fast delivery when ordering online
The new homepage is also much better!

Only 1 employee present and Ausstellmodell they do not want to give cheaper. There was nothing left in the camp. Otherwise ok.

can not understand the bad reviews. very nice customer service, very hard-working and committed employees, the pushchair is a lot cheaper than the competition, delivery times vary, but the ordered goods arrived on time.

Great site, I found my products cheaper than elsewhere. I recommend

Brilliant! Was delivered quickly and without problems

Please avoid this shop! Definitively not worth your time. I had to cancel three orders since they are unable to send their products in time even though they're all listed as deliverable. After the cancellation on the phone they didn't send me the cancel confirmation as promised. All in all a disappointing service!

PS After posting this review I got a friendly and apologetic call from BabyJoe. They were interested in finding out what went wrong and also offered a discount in exchange for me deleting this review.

The online shop works great. We have already ordered there several times. Simple processing, flawless delivery and if something does not work, the customer service is friendly and helpful.

Extremely fast delivery! Quality is always top + I really appreciate the deep assortment of BabyJoe.

Totally unfriendly contact. Part of the order had to be sent back because of wrong size on the delivery note, but we had ordered the right size as shown in the order confirmation email. The reimbursement of the outstanding amount has only worked after several queries. Since the return was not our fault, we asked for the postage back. There was no return slip. The postage was not refunded. A bottomless impudence. Here we never buy again. Even the rating with a star is already too much. Zero stars would be appropriate.

update 07/12/2017; apparently all of the Google reviews help. I was called again yesterday and a new manager was hired, which promises that everything will go better in the future. Hopefully he will succeed :-)

04/26/2017; Guarantee case = catastrophe = FINGER WEG !!!
Bought a sleep aid "Ewan", it broke after 1 year, but still has a guarantee. After I sent an e-mail and called x times what was the current state of affairs, I was informed after about 1 month that I had to send in the sleep aid, of course. No sooner said than done. Then there is no feedback - no, you call again and are always put off - a call back is promised and no one comes. After 1.5 months without falling asleep, I am still waiting for a replacement. CONCLUSION - never shop here again !!
ps. As soon as this review is written you are kindly called, what can you do to please me -> how about taking care of your customers earlier!?!

I had several problems with a stroller. The customer service has now come to something. Thank you

I have never ordered for the first time ever. 2 times money transferred 2 times the money came back then 2nd reminder I got in touch with the customer service totally rude lauded from igrendeinem credit and blah blah blah I just wanted to give them an invoice by mail should send and no reminders more send that was on 24.12 now comes the Oberhammer on Friday comes the threat of the last reminder plus 20 fr and the threat that they forward everything to the collection. So please, I should have gone over the fixed days on the post office and in addition I was not sent a new bill. Customer service totally out of place. Would advise against anything ever again to order total rip-off last reminder right after the holidays. Then they still claim they can not do anything ??? Wet you want to go crazy please turn on my protection and then on Monday they will hear something from me! I hope you read that and everything else is warned against such rip-offs just so they can collect reminder fees. That is fraud and they know that exactly!

Very good service, I am always very satisfied with the fast delivery

very bad delivery and snappy customer service. if an item takes longer to deliver, the entire order is delayed. can be more than 6 weeks as in our case. partial delivery not possible or only if you pay for it yourself and only if you push for it. even if you have already spent hundreds of francs there.

BabyJoe.ch is absolute No. 1 in my order list. They have a huge selection and are quick to ship. You should call it in my opinion BBJ.ch (BabyBlitzJoe.ch :)

A wide choice and an efficient service. I recommend Baby Joe.

We took the road to go shopping in the Wil store. We knew exactly what we wanted. Instead of a friendly greeting. We were only made aware that we should draw a number due to the maximum number of people. So the staff was not at all willing to sell us something and rather annoyed that they had to hollow us two high chairs for a total of 398.-. We will no longer receive any articles about babyjoe in the future.

Ordering and delivery in the online shop worked without any problems. A part that I later damaged was quickly and easily replaced. Great service!

I found the right product from them that I was looking for,
easy ordering went smoothly very well thank you.

Terrible, unappealing, arrogant employee on the phone, unable to find an article! Absolutely disastrous service. !

Great selection, good prices and very fast delivery.

Great website! Chic, simple, clear design, user-friendly interface, great brand offers and often with great discounts. I can really recommend :)

I found my way around well. I quickly found what I was looking for. I think the prices are very fair.

So far only good experiences. Friendly and competent staff.

We ordered a Stokke Triptrap. Unfortunately, we were delivered defective thread. We have been waiting for spare parts for over a month.
Our emails were answered, they would take care of it immediately. Unfortunately that does not seem so. This is very annoying! My child received the triptrap for Christmas. It still can not sit on it ... And the day after tomorrow is already February! That must not be! That's a joke. We will not shop at Babyjoe anymore.

I ordered a small car. 2 days later I had the car. Was also informed by the dhl on the hour exactly wan the recruiting comes, as a signature required true. It is easy to order in the online shop because many merchants also have to pay. Even with Retounierschein really good.

Sends defective goods and doesn't even take care of the complaint! Reminders come promptly. Not recommendable!

Always a very good price / service ratio. Deadlines are met and payment options are flexible. Our online store of choice since the birth of our children. Keep it up!

I'm actually very satisfied. Only the delivery time ... it takes extremely long ... should not be!

I can only recommend not to order the goods from BabyJoe. The company works with DPD and delivery processing went bad, although I'm still waiting ... A complaint to BabyJoe was totally uninterested, unfriendly and answered without helpfulness. Too bad.

Great price / performance ratio, great selection, clean shop

The items in the store are more than just dusty, just yuck !!!!!! Dust it with nappy wraps, ah there they have only 2packungen in stock ... cruelly instructive, the load also looks, except you want a stroller or seat. Then you should spend a lot of money for things that are outdated and the Lady Dan says yes to ricardo are already synonymous even newer versions sold the one says yes they buy it there. Yes, I'm doing that now and there, and with tutti you get to know nice people. Never again ...

Juice shop. Don't believe the few good reviews that, strangely, all came out of nowhere within a week.

Unqualified, unfriendly, unprofessional and incompetent.
Our first and last visit!

We have ordered a children's teepee from WigiWama from Babyjoe. Available from stock according to website. After almost two weeks and a call to the hotline, we were put off that the tipi is currently not available and there is a delay. So we canceled the order by email and ordered the tipi somewhere else. Then at the beginning of February the tipi was delivered with the DPD. The package was simply placed on our doorstep, although Babyjoe assured us by phone that we simply shouldn't accept the delivery and then it would be sent back. After various calls to DPD and Babyjoe, a return delivery could then be organized. But this only worked because I called the DPD at least 5 times.
The DPD delivery note stated that the goods had been damaged in delivery and that Babyjoe would dispose of them. Smells heavy of insurance fraud.
Now we have even received a payment reminder for the tipi, as it was supposedly not declared as return delivery, although we probably had all the hotline employees on the phone at least once.
I recommend everyone to stay away from this company. Something is not going right for me. If it continues now, I will not hesitate and take legal action against the company.

I've never had any problems. Fast delivery and always in top condition. When there were delays in the delivery of a product, I was well informed and offered an alternative. Absolutely can't understand this bad rating!

Simple and clear (website) presented in a very friendly way

Baby Joe has a large selection of all brands at low prices online. The staff is very competent and helped me in loading the ordered products.

Good price / performance ratio. Very nice shop. Top online store.

Good selection ... and price / performance is right for me ...

Competent advice, large assortment and beautiful selection.
Online orders are delivered quickly.

Tub for stroller delivered without adapter ... conditionally useful .... Replacement came weeks later, 48 hours before birth !! However: customer service amazingly good, exceptionally friendly and hard-working. In addition, fair the manufacturer's mistake. The bottom line: blood and water sweat, terribly annoyed, yet 4 stars.

Very happy with the new website. Large selection and easy shopping

I have never seen anything so bad in my life as a dubious company. The accounting woman is an impertinence!

Contacting customer service due to an extremely long delivery period, but delayed response latency there too. The baby carrier was delivered several weeks late, and we were no longer able to use the Newborn insert because our baby was no longer "Newborn" after the long delivery time. Never again.

I have been shopping at babyjoe for many years and have always been happy. Advice!

Baby Joe pleases me a lot

Find all the products you need for baby and even maternity clothes

Everything always worked out very well. Very good service.

Clear platform, fast delivery. What more could you want. Very satisfied.

Unfortunately, I am very disappointed with BabyJoe and the service - I will never order anything again!
Ordered an AngelCare baby monitor on Black Friday because our baby is coming in January 2021. When ordering, the delivery date was December 15, 2020 according to Babyjoe.
On December 22nd, I call BabyJoe to ask where the baby monitor is and I get the answer that you have not yet received the product and you have only just received this information and therefore you have not yet informed me. Funny ... I think I would wait for an answer today if I hadn't proactively called. However, you have confirmed to me that the order will come in the middle / end of January 2021.
Now I called again today on January 11th, 2021 to ask how the order looks. And the next shock! You can no longer deliver the product at all! Again, I was not informed proactively, just found out because I called.
Apparently they were hoping that I forgot the order or don't know what. No goodwill offer in the sense of a voucher. I have seldom experienced such customer-unfriendly service.

We were really happy. The little one rolls and rages with the ordered items - just great :)

Once and again .... rarely seen and experienced so many false statements. Typically Swiss company. Nice to lure with availability and at the end only comforted and not deliver.

I'm very satisfied with the customer service, with the articles, fast delivery and a great website

We were at the BabyJoe in Wil last night (just before closing time). We wanted to buy a buggy and other small things for our baby. We were served and advised absolutely great. Since it took us a little longer to make our decision, we were even allowed to stay although the shop should have been closed. We were allowed to look further and were advised without haste or rush, even though the team would have finished work. We are excited about this great service and will be back! Thanks again to the lady who served us (unfortunately I don't know the name). Top service that you don't find so often these days. Highly Recommended!

Great service. They have everything you need for your baby and the service to help/follow up with orders is super good

There are a variety of products and buying online is very easy and convenient

Super service lines. I'm completely satisfied and can only recommend with the best of the best

I'm soooo creep with mim new buggy. Min chline prince loves to sleep in the pram

Good quality at good prices. Always attractive sales offers.

Ordering online did not arrive after 2 days as on the internet. I ordered again after 10 days .. then both came at once. 4 days before I asked if you could cancel the delivery, there was no answer ... only after 2 days. The package is already on the way.
The man on the phone completely rude, arrogant, and not a bit understanding.
Will never order there again. I haven't seen anything so cheeky in a long time.

On the positive side, the sufficient number of parking spaces, the location and the cleanliness of the shop should be mentioned. The exhibition space is quite small, so the offer is of course limited. But what really disappointed us was the staff. We didn't have the feeling that anyone really wanted to advise us or even sell us anything. We also found it absolutely impractical that very few products were labeled with a price. The only possibility to compare the prices of the products and to find further product information (furniture dimensions, etc.) was the freely accessible PC with access to the online shop. It was also disappointing that they didn't even bother to assemble the extra beds correctly. We have not yet had any experience with the online shop.

Very fast delivery for the pickup (1 day), friendly, competent reception and perfect goods at a great price.

Were there at the beginning of the week. Very nice staff, offered us their help right after entering the shop. All items that are not displayed in the store, but are available from stock. I've also ordered several times online and never had any problems. Returned items were also returned without comment. Therefore, I can not understand the negative reviews. I will gladly order again at Babyjoe or go shopping; 0)