We ordered a Stokke Triptrap. Unfortunately, we we...

We ordered a Stokke Triptrap. Unfortunately, we were delivered defective thread. We have been waiting for spare parts for over a month.
Our emails were answered, they would take care of it immediately. Unfortunately that does not seem so. This is very annoying! My child received the triptrap for Christmas. It still can not sit on it ... And the day after tomorrow is already February! That must not be! That's a joke. We will not shop at Babyjoe anymore.