Totally unfriendly contact. Part of the order had ...

Totally unfriendly contact. Part of the order had to be sent back because of wrong size on the delivery note, but we had ordered the right size as shown in the order confirmation email. The reimbursement of the outstanding amount has only worked after several queries. Since the return was not our fault, we asked for the postage back. There was no return slip. The postage was not refunded. A bottomless impudence. Here we never buy again. Even the rating with a star is already too much. Zero stars would be appropriate.