We have ordered a children's teepee from WigiWama ...

We have ordered a children's teepee from WigiWama from Babyjoe. Available from stock according to website. After almost two weeks and a call to the hotline, we were put off that the tipi is currently not available and there is a delay. So we canceled the order by email and ordered the tipi somewhere else. Then at the beginning of February the tipi was delivered with the DPD. The package was simply placed on our doorstep, although Babyjoe assured us by phone that we simply shouldn't accept the delivery and then it would be sent back. After various calls to DPD and Babyjoe, a return delivery could then be organized. But this only worked because I called the DPD at least 5 times.
The DPD delivery note stated that the goods had been damaged in delivery and that Babyjoe would dispose of them. Smells heavy of insurance fraud.
Now we have even received a payment reminder for the tipi, as it was supposedly not declared as return delivery, although we probably had all the hotline employees on the phone at least once.
I recommend everyone to stay away from this company. Something is not going right for me. If it continues now, I will not hesitate and take legal action against the company.