update 07/12/2017; apparently all of the Google re...

update 07/12/2017; apparently all of the Google reviews help. I was called again yesterday and a new manager was hired, which promises that everything will go better in the future. Hopefully he will succeed :-)

04/26/2017; Guarantee case = catastrophe = FINGER WEG !!!
Bought a sleep aid "Ewan", it broke after 1 year, but still has a guarantee. After I sent an e-mail and called x times what was the current state of affairs, I was informed after about 1 month that I had to send in the sleep aid, of course. No sooner said than done. Then there is no feedback - no, you call again and are always put off - a call back is promised and no one comes. After 1.5 months without falling asleep, I am still waiting for a replacement. CONCLUSION - never shop here again !!
ps. As soon as this review is written you are kindly called, what can you do to please me -> how about taking care of your customers earlier!?!