Babyjoe.ch, Mercura GmbH Reviews

A lot of interesting games clothes actually everything from pregnancy to children super site

positive
+ good homepage and simple ordering process incl. discount discount
+ generally very good prices

Negative:
- Order came only after 1 month, which I could only guess after I asked in half time ...
- I ordered 1 item, but it wasn't in the package. Since I had never received a message about this, I was wondering where it was ... in the delivery note, at the bottom, the reference that this was "no longer available". In addition, the amount as credit for the shop. Suuper ... transparent is different! Totally wrong.

Everything worked out wonderfully. The hotline is also very customer-oriented. Thank you very much.

Horrible experience. No shipments, no answers, call center is not answering as well. Payments made. Never ever.

Good, clear online shopping. Everything went as it should. Top!

Too slow, must always wait so long, bad condition, I do not recommend

Super fast delivery. Price performance top
Never had a problem ordering from BabyJoe in years

Great service and a large selection of baby items. We ordered a lot from Babyjoe. The shipping was always fast. We are very satisfied.

Horror from order to refund. We ordered a stroller - online because of the fast availability. He was delivered with a broken mattress and broken bowl. After complaining a replacement was agreed. After several calls, the customer service informed that the item is no longer available and the tub is ordered directly by the supplier. Several weeks and calls later, a false tub was delivered. Since the tub was also black, we were then advised to use this tub as a replacement for the defective tub - we would finally have 2 (wrong / defective) tubs. The original tub could not be delivered to us anymore. After back and forth we were promised a credit of CHF 100. Of course, several calls followed again due to the lack of payment.
I totally discount this shop. Especially when the birth date is imminent and time is running out, you depend on a reliable shop. If you want to save the stress, you should avoid BabyJoe.

Every time you will find it, be it for gifts for birth or various for our offspring. Delivery always comes quickly and the products are flawless. Thank you for the great shop. Keep it up.

I ordered 3 times and each time the deliveries took forever. Especially if the website is advertised with a fast delivery time - has now been removed - I find this unacceptable. Will probably not order there in the future.

Super service, large selection, very good price-performance ratio and fast delivery. What more do you want? I am very pleased. Always like to order products from BabyJoe.ch for our little darling.

Very fast delivery, I am satisfied with the products and the service all round

I am very satisfied with the items ordered. Quality and price performance ratio are top

Very easy checkout process. Quick, easy and uncomplicated. Lovely again.

The new HP is clear and nicely designed. Large and inexpensive selection. Unbeatable compared to similar sites. Hotline very friendly and competent.

Very nice range and great selection something for everyone.

Kitchen service equal to zero!

Have in May 16 many items for the original equipment purchased, including a station wagon. Delivery time Homepage were 2-3 weeks, I got the baby bath after repeated inquiries after 2.5 months. The footboard was missing from the beginning of the screw plug what I immediately reported by mail - <This week I got this after almost 4 months and xxx Mails!

The best were definitely the 2 reminders although I paid with cash in advance !!

Products and prices top but the customer service is rude and incompetent ...

I drove there from afar because of a car seat. First of all, were hardly greeted properly! After that we had to pay 1.- for a mask because otherwise they cannot advise. All well and good. However, we were not advised at all. The seller had said at most 5 words. Great. She really went out of her way to explain or show us something. Very bad! Unappealing saleswoman. Overall, was very disappointed and angry that I drove until then for nothing. I will never set foot in it again.

Especially
Out of the ordinary
B light delivery
Y IT !!!!
Most recent customers
Without complications
Just great!

I really can not understand the bad reviews. Last Monday we have an order (changing table & cot) worth 1300.00 CHF triggered. The next day we called the customer service to inquire about whether the order was received. Since we were quite skeptical about the reviews, we called the customer service the next day. The co-worker has assured us that everything is ok and the order is sent in the same week. We received our goods in very good condition after 4 days. When assembling I had no problems and no components were missing. Conclusion: Do not let the bad comments influence you. Nobody is perfect! Again and again I will fall back on the company. Thank you baby boy!

Fast, reliable and good value for money. Order often here!

Great page, very nicely designed and good information about the products.

Great shop
Operation could be better.
During the consultation at least 20x phone accepted and in the middle of the consultation she apparently had to go to other department

We were there on Saturday at 16:00. The shop assistants had a lot to do but they were always friendly. Recently we had to ask and you took despite short time before closing time to us still to advise. I can not complain thus :)

Very clear and you can order easily. You get the goods you ordered in a short time.

Expensive and unfriendly service. I called a day before to ask if they had certain strollers and they said yes. Accused us of lying when after driving for an hour we only got to try half of the models we were looking for.

Very clear website, good offer and easy way to order!
The fast delivery also worked out perfectly!

Not only lets customers wait weeks to months (to notify the customer when they request that the desired item is no longer available), but also treats both employees and slaves. No matter how cheap something may be in this shop, I would always rather pay more than to support this company even by 10.-.

Very helpful staff. The always delivery as quickly as possible!

I have often ordered from Babyjoe.
Despite the postage, the products are often even cheaper than on comparable sites in Switzerland.

Everything great! Large selection and fair prices. Gladly again.

I'm always happy with how quickly the items are delivered.

very good website, serious and correct prices and quality article ... generally fast delivery ..

Had a trial day at Babyjoe's warehouse some time ago. After that I voluntarily gave up the job. Unacceptable and messy.
No, I found something better there.

Children's bike ordered on May 25, 17, the homepage says about 4 weeks. Yesterday on request you get the answer that it can be delivered in mid-August! But our son's birthday is on August 1st, you would think that 9 weeks would be enough to deliver an item that is not in stock. And if not, then you should inform the customers, before you have to inquire yourself! Babyjoe is deleted for us!

Everything went well, very good service and good quality

I was there last night. I heard a consultation in which a mother wanted to buy shoes for her offspring.

The saleswoman advised her against these shoes and sent them wonaders. The shoe would do more harm than good to her offspring.

Hey, this is a COMPETENT saleswoman - who pays attention to the well-being of the customer and not to the source of income !!! RESPECT

Get great advice because the saleswoman responded to our needs and ideas and didn't just want to sell the most expensive to us. Top always reflected

Super nice and clear new website. The old one was a bit tedious to operate and no longer up-to-date, with the new website I have nothing to complain about;) Especially for the Mini, after the balance bike, ordered his first "big boy bike" from Early Rider. It was quick and easy, we're really looking forward to big eyes at Christmas!

In the opposite direction one recognizes a good shop, I have accidentally ordered a pram in gray instead of black. When I noticed the error, I called babyjoe, all no problem, I should refuse the gray and wait for the black. The voucher was annerkant me. Thank you for understanding! They spared me a lot of trouble.

My mom's heart is racing! Has everything you could want for your little darling :) Fast and flawless delivery!

Delay of 5 months after a delivery time of 3 weeks was first stated. Sends a new payment receipt with a 2% discount, which was withdrawn after payment. THERE. then makes a huge fuss with countless emails about CHF 4.40 additional payment. No goodwill towards the enormous delivery delay and despite the wrong order confirmation. No thanks!

Actually high quality product is defective upon delivery. Delivery of the replacement part takes over 4 weeks and is not the correct part. The support and communication of Babyjoe, however, was exemplary.

Top products / top prices / website very easy to use.

I recommend !!

Ordered 2 items, of which one wasn t available for a long time (although) listed on the website that it was.

Returned one of the 2 items, received a confirmation that the item was received and refund going to be made.

3 month later still didn t receive the refund. Called the helpdesk, one very friendly employee and one not so.

They said the refund still had to be processed and it was going to happen before Christmas.

Unfortunately did not happen.

I highly doubt if anything had happened when I called, but no difference because still didn t receive the refund.

Be careful ordering here, because if you return your item they don t refund you!

Edit: After 4 months the refund has been made, although for unclear reasons they deducted a little amount. Honestly cant be bothered chasing them about it, but it shows their way of working.

Very pleasant webshop. Absolutely user-friendly. Unbeatable prices.

Customer satisfaction NOT at the highest level. The support team seems to be overworked and working incorrectly. In addition, there are endless waiting times until the goods are finally sent.

We were enthusiastic about the super professional, friendly and unobtrusive advice, thank you very much! The only negative point is that there are relatively few products (except for prams) in the exhibition, but you can order everything in the online shop. A visit to the store is definitely worthwhile for advice!

Disaster, would never order here again.
The delivery time for the product was 2 weeks. No reaction after 4 weeks. Reaching someone by phone only after several attempts. Product should be delivered at the end of the month. No delivery. Call again. Product to be delivered late next month. Didn't want to wait, chose an alternative product that was a little cheaper. This was delivered. No refund of the difference after 4 weeks. Write emails and call again. Then finally transfer an amount to my account, but not the entire amount !! Nobody can be reached again by phone .....

Great advice with a lot of patience and friendliness.

Fast delivery. Nice personel. Super Service. Thank you

Recommended +++ Very well stocked and fast shipping.

I am very excited about BabyJoe, I have 2 kids and everything my kids need I buy here! Always very fast delivery and I am always very satisfied with the orders. Only to be recommended!

Pram Joie Crosster orders including car seat.
Searched for a very long time and finally found at BabyJoe.
Despite corona times, super fast shipping.
Checkout and communication very pleasant.
We are very happy with the stroller.
Simple instructions for building and converting.
Very good service from BabyJoe.
It won't be the last time I order here.
A total of around CHF 300 saved compared to competitors.
Very good selection at fair prices

Large selection, quality as described, on-time delivery.
Improve navigation on the homepage, improve information via the hotline (strollers)

Never before has ordered something so quickly and the price is unbeatable

Prepayment had to be made first. Then the delivery date was pushed back. After that, the offer was suddenly no longer in the web shop. NO info by mail. NO info by phone. NO automatic refund. When I called Babyjoe, I was informed that the product was no longer available. Absolute cheek. Apart from that, the web shop is a disaster.

Everything great. Order will be processed as expected.

Large selection with very good prices and many offers! As a mother, I like to use this page often and often, because here you can buy everything you need to know about babies, pregnancy and toddlers quickly, easily and cheaply!

I've always wondered who's calling his baby Joe .... but everyone as he wants. It's about the business :-)
Here you can just make a big compliment. Always friendly and incredibly competent. Above all, there is really everything there. The store itself has a manageable assortment on display, however, they seem to have everything that is available in the online store in stock. I would really like to see this camp. That must be huge. I suppose that's where the amber room is located somewhere.
The good thing is, if you want to look at a product and not sure if it is issued, you call the day before. Then everything is made ready and you can look at it the same day. That's really great!
What is also awesome: If you see a purchased good somewhere cheaper, you get the difference in BabyJoe as a voucher refunded. That's what I call customer focus and customer loyalty!
The only and really only negative are the postage costs. No matter if I order an amber necklace, which fits in an envelope or a 2m mattress ..... the postage is always CHF 7.90. That's probably less to BabyJoe than our beloved Post AG.
In short: super shop, large selection, competent specialists. Recommended!

What a juice shop!

Bicycle seat ordered for baby, did not fit. Return requested, postage of 40.- paid by yourself. Since then we have been terrorized by the funny ladies of Babyjoe. Until today's debt enforcement threat, although in the meantime 8 times on the phone ("yes, we have a little problems with the returns, we cancel the reminder, of course"). Is it the East Swiss dialect, is it missing windows in their headquarters or is it even lacking in modest intellect? No matter, the facts have been clarified, Postal delivered as a return, we still have to worry about everything ;-)

Previously, we had made a two-digit turnover there for two years without any problems (of course, paid on time) and now on the first return such circumstances arise. Unbelievable also the impudence of the funny east swiss ladies on the telephone. We do not want to continue to support this with good money. Therefore, we strongly advise against buying online from Babyjoe (based on experience).

BabyJoe has a very large selection of different articles and the user interface of the website is clear and very well sorted.

Once and never again. "Immediately available" for products on the website is a misleading, customer-lying lie. The ratings speak for themselves.

I can only connect here.
Such a bad customer service as here I have never experienced

Until now, everything worked out great. Very satisfied.

We loved all the items we have ordered for our schools!!!!!

Great service. Fast and reliable!
Best of all, you can order for an account, for those people who are trying to get by without a credit card these days, which is very difficult.

Great prices and very customer friendly! I can recommend it to everyone.

Met Babyjoe at the Famexpo. Good advice. Very nice service. Everything is very good. Thanks again!

Order chronology:
July 21, 2017: ordered a Kettcar. There was a delivery time of 2 weeks on the Internet.
July 31, 2017: after no delivery date was mentioned on the order confirmation, asked. Answer: Due to delivery problems at Kettler, the delivery will be at the end of August.
Aug 4, 2017: Announced that I will be on vacation at the end of Aug.
Aug 5, 2017: Kettler has delivery on August 28. approved. The delivery to us was confirmed on September 4th.
September 6, 2017: After the delivery did not arrive, we asked by email: no answer. Then tel. asked and received as an answer that the article is only available at the end of October. Order cancelled.
September 8, 2017: Same item ordered from baby-markt.ch. Is it even cheaper there than at BabyJoe.
Sept. 13, 2017: The kettcar that our grandson had to wait a long time for was delivered. Thank you baby-markt.ch.
Sept. 18, 2017: A BabyJoe employee contacted me by phone and apologized. He also offered me a credit, which I don't want because I don't order anything here. Because of the apology, I improve the rating to two stars.

I bought two times with babyjoe, first time was ok second time a disaster, the good was not in stock and after a month they were ot able to deliver it, and after almost 2 month i still have to receive the money back!

Wouldn't order anything there. In some cases, even important product labels have been removed. Why? ..... Approx. Specifying delivery dates in the online shop is actually not possible!

Prompt delivery even in these times, great customer service with questions, top quality of the products. This is the opinion of a "fresh" granny.