I don't usually do public reviews, but the service...

I don't usually do public reviews, but the service has been so disappointing that I have no choice. Several complaints regarding a spare part of a stroller, which I was promised within 3 weeks and was still not sent after 3 months; no reply to my emails; if an answer, then two weeks later, only very insufficiently without answering the questions and in a disinterested tone. The complaint management leaves a lot to be desired. If you reacted correctly here, many of these negative reviews could be spared. I have ordered a lot about Babyjoe in the past and have always been satisfied, but this experience definitely scared me to order here again.