Babyjoe.ch, Mercura GmbH Reviews

Excellent quality and speed of delivery. Great variety of choice.

Worst online shop experience ever. Do not trust delievery times. If you have got any kind of issues, customer support does not reply within reasonalbe time. They even delivered the wrong items. Just avoid to order here... It seems that managements answers good reviews on google plus instead of their own customer support channels!

Very convenient shop. Fast service and very good prices. Very nice customer service.

Great selection, good customer service, nice new shop design.

The baby Joe shop is not recommendable! Half empty shelves, if you want something you have to search in the I Pad article and at least 10min. wait until it is brought from the warehouse and you can look at it ... Then we thought if we pre-ordered everything you could only pick it up at the checkout, even that didn't work !! Had 20min. wait for the pre-ordered items at the checkout !!

Hands off!!! Unfortunately, many things do not work at this shop! Had ordered a car seat and paid this in advance. After weeks I did not hear anything and called, I was told that the seat is no longer available. We then opted for another model, which was more expensive and paid the balance via invoice. However, I was then repeatedly sent reminders about the prepaid amount including debt threat! Although I have responded to any reminder, with the information that I have paid the amount in advance and this was confirmed to me in writing, I still received more reminders! This company has neither the customer service (proactive info, if something is not available) nor its extremely miserable bookkeeping under control !! Think the many other bad reviews speak for themselves! I will certainly never order anything here and can not recommend this store in any way !!

Although one article said that it would only be available from November 30th. is available, everything is already on November 29th. came. Very well informed in advance by email and you also have various options to organize the order in such a way that it suits you (different delivery date etc.)
Quality looks good but I haven't set up the cot yet.

Great service through their online shop. I have done a few orders now, and everything has bee very smooth and prompt. Would order again!

An absolutely impossible company, the lady on the phone totally unfriendly a disaster I can not understand the good reviews. Please keep your hands off this shop / online shop !!! The prices are not so cheap compared to the time it takes to get everything in order. Elsewhere I pay the same and get great service. Wanted to form my own opinion and unfortunately did not trust the negative reviews. Now I was wrong.
P.s. even one star is too much !!!

very quick and competent advice. Staff very friendly. Online shop very clear and intuitive!

In my opinion, the following experiences are unworthy of a Swiss online shop for Swiss products!

- No response after 4 working days, when the delivery is made, although delivery is guaranteed in 1-2 working days
- The inventory is incorrectly declared - For some articles, the notice during the selection process even worked that only 3 of the four selected products will be delivered. Nevertheless, the delivery of the items marked as immediately available in the order confirmation did not take place because the allegedly available quantity cannot be delivered after all.
- Responds to the request for provision with the option of whether the goods should be delivered in 14 days or whether you want to do without it.
- Is unwilling to guarantee a delivery in one working day despite an indication of misconduct.

I am extremely disappointed with this business practice. I do not recommend ordering from this company to anyone interested.

very competent warehouse staff. Ordered something that was delivered damaged. It exchanged very quickly.
price / performance ratio top.

Great assortment. However, the delivery times will not be met without notification. You will only be informed about the delivery delay upon request. A reminder is simply sent even though the order was paid for by credit card. An impudence!! The employee on the phone is still very unprofessional and disrespectful I really don't know how this rating of 4.7 comes about. Fortunately, there are other great baby specialty stores. Never again !!!

For my little nephew, I like to order from BabyJoe. Shopping online is a lot of fun and everything is very clear. We are looking forward to the Christmas season :-)

Best price I found online, the website is modern and intuitive. Recommend a lot!

The best quality at the best price and impeccable customer service! Thank you

Bad address for drivers, no help, no facilities for unloading

nice online shop, clear and large selection. Great shopping experience :-)

I ordered twice online: fast delivery, good quality and payment by invoice possible. Recommendable!

Have had good experience, prompt delivery.
Thank you

After a very good telephone consultation, we decided in favor of the THULE bike seat RideAlong 2020 dark gray.
Thanks for the great advice and see you next time.

We ordered online and the product was marked as available in about one week. More than 3 weeks later it's still not here. I called after two weeks and they promised it would be there the following week. Didn't arrive. Called again and they said the next day. Still not there. Called again and they said again the next day. And again nothing!
They are absolutely clueless in terms of inventory management and tracking orders. They literally told us that the availability per the is not accurate. For a primarily web-based business this is shocking. Never ordering here again.

Unfortunately, I'm not at all satisfied with today's customer service. I had to log in with the login and the old address was still recorded. Only after printing Confirm on the payment did I notice the wrong address. I promptly called customer service and was told that the address would be available immediately after the order no. is changed so that it is sent to the new address without any problems. Now I receive an email stating that the address could not be changed and that I have to redirect the package to DPD for an address change. Why did that happen? Probably because the customer service employee has not changed the address, forgot or whatever ... After a call, they also confirmed to me that it must have expired something like this.

Now I have to wait until the evening until the consignment no. comes by email in order to be able to redirect the DPD. Which in turn means that tomorrow delivery is not guaranteed and that I have to buy a present for my boy as an alternative.

I would never buy anything again !! Unfriendly and arrogant staff that is too lazy to work !!!

Everything ok, I bought something twice and everything was perfect, including the delivery!

Fast, simple online shop, straight to your destination, bravo.

I bought a baby seat in a super great color here. Unlike the typical dark blue, pink or gray, they also have turquoise.

Unfriendly, incompetent, or no advice at all in Wil. I will never enter this store again, let alone buy anything. The long journey was not worth it. If you could award a quarter star I would award it.

I've ordered something from here, but there was a problem with the bank so they received the money later and that caused a delay in shipping. They explained the problem to me an d I appreciated it. My suggestion is to use the credit card for your payment.

You can find what you are looking for quickly, do not have to create an extra account and can pay on account! The price-performance ratio is absolutely right! Great!!!

Good service, pleasant atmosphere and (almost) everything in stock. Highly recommended for personal use or gifts.

If I could give 0 stars I would. We ordered a bicycle trailer and they wouldn't price match another CH website even though their websites states they offer a price guarantee. In the end we cancelled the order and after 1 month we are still waiting for over 1000 fr to be returned. We have called several times and they always say it will be sent soon and it is delayed.

Edit...Finally received it after more than a month waiting. Very very poor and I would not recommend using their service.

Great products, at fair prices. Online shopping made easy and convenient :-)

Wonderful service and especially customer service for something that was not BabyJoe's fault. Ramona Macri took highly attentive care of us! Highly recommend!

So far, every order has been delivered very quickly, the items are flawless and the customer service first class. I order only at BabyJoe.

very friendly & competent staff, by phone as well as in business in Wil. Articles are excellent

Very good goods, fast delivery, friendly contact, always happy :-)

Little choice in prams. Price labels on prams are missing in the store. Friendliness of the staff left a lot to be desired. On the homepage are many products that are not exhibited in the store in Wil. Once and never again.

Very bad and unmotivated service in the specialty shop. Never again.

Large selection, super quality and uncomplicated ordering. My favorite online shop!

Babyjoe offers a wide range of baby and children's items. The prices are relatively low and the shipping is fast. We have had good experiences with Babyjoe.

Great baby portal and you can really find everything and that at great prices! We have already ordered a few times and will do it again in the future. Delivery is always super fast. Only the processing costs could be omitted completely or omitted from a smaller order value! Because sometimes you just need some toys that don't reach CHF 100. Nevertheless, we are very satisfied with the ventilation. And now that the site is also smartphone friendly, everything is much nicer and easier. Always my pleasure :-)

The bitterness of poor and unfriendly customer service remains long forgotten! Newest products in the photos, delivered but you get the last or penultimate model and is disgusted by the unfriendly customer service only, even the clear photo proof said it stinkfrech we recognize no error, pay everything with reminder and collection, etc. 0 of 5 stars would be appropriate rather pay more in another shop and get good service

Wonderful variety of goods - something for every price range and high quality

Super great trip trap bought for our girlfriend. Had a huge joy and the little one will also be able to use it well.

Fast processing and delivery of the products.
I continue to order

Very fast with delivery, super quality products. Very large selection of goods.

Great and clear online shop with a huge selection! Products and quality always TOP! Will order there again!

Online shop is first class, unfortunately the experience in the shop was less satisfactory. So far we have ordered a lot online and were convinced of the quick and smooth processing. We expected the same standard in the branch. In the search for a high-quality buggy, we were unfortunately not given much solution-oriented advice. Products that you would like to see on site are only available the following day and require a telephone inquiry. This information should be clearly visible on the website. I lacked a proactive and solution-oriented attitude on the part of the seller. She seemed stressed and dissatisfied. I made the purchase at a different location.

Have found in the online shop the matching article and since this was equal to down immediately struck. 3 days after ordering everything completely, well packed and arrived perfectly. The shop itself is super easy to use and the customer service has made a great effort to answer our questions which we still had completely.

Their shop doesn't make justice to the vast choice and great prices they have on the website - it's a little run down and a little too small, so they can only show so much gear (esp strollers). However, their staff is kind and attentive, and even speak a little english, which beat my current german.

We were in the Wil shop to buy a stroller. The selection of exhibits is similar to most other baby shops. On request we were friendly and competent advice. Upon request, the stroller was assembled immediately. An employee interrupted her lunch break because they were only for two.

Clear presentation, well presented. Fast delivery. Always my go-to online retailer for baby items.

We ordered an Ergobaby Carrier online, at a supposed top price, which was delivered by an old model, but of course only the latest pictures were shown on the website. The unfriendly customer service is a disaster. Of course we do not buy anything from BabyJoe, Mercura and I would give 0 stars out of 5 if it were possible!

I compared it with 4 other baby shops and always found the lowest price at Baby Joe. Was kindly advised and felt in good hands.

Clearly and quickly bought! Now just wait for the product ...

Ordered in May and paid by credit card. Unfortunately still not received. Babyjoe claims that they never got money by credit card, they wanted to charge the credit card again with the amount to double, very unbelievable, the credit card company is now investigating fraud. Our order has now been deleted. Paid and get nothing.90.- just gone. The first shop where I had credit card problems.

nice site .. congratulations I also found many things of the chicco brand the prices are not only high .. and very nice especially the clothes .. there is a bit of everything from the chicco brand

Totally unfriendly! Despite immediate payment, we had to wait forever for the stuff. When 2 order came suddenly vorkasse ... works with any collection agencies together and believes in false statements! I will never have anything to do with the company Mercura !!

Super Service! Very satisfied with all orders. Good quality and big choice.

BabyJoe.ch always comes to mind when I need something for my baby! I've shopped a lot at BabyJoe and I'm more than satisfied from A to Z. From the fast delivery to the product !! Qualitative and quantitative !! See you soon ...

The customer service was very friendly, now we hope that the delivery works and that everything is great. :-)

In the Babyjoe gits soo vill tolli thing z see, for babies, Mamis and for no villi meh. D Berotig vode expert / expert in loading is famos, it always keeps it awful laughing in the eye and is very patient and More

The second time that the brakes of our stroller fail, the Babyjoe service is extremely bad. For 6 weeks I have been waiting for a delivery that is said to have been in Babyjoe's warehouse for 2 weeks. Very disappointing products and service

Inexpensive, not intrusive when selling and FAIR!
Everything is not just sold to you, it also means that the cheaper one is enough - it doesn't have to be the most expensive!
We found it very fair!
THANKS!

Delivery service outsourced to DPD. Pure catastrophe. E-mail with delivery window 38 minutes before the delivery attempt to the home address during normal Otto working hours. There is only a short bell and a note is deposited without contacting the stored phone number.

DO YOURSELF A FAVOUR AND AVOID THIS PLACE! Absolutely shocking service received, I honestly don't know how this company is still in business. I've been waiting 10 days for items I ordered online. After chasing numerous ignored emails and multiple phonecalls, I am still no closer to getting my items. Why state 1-2 day delivery and not even come close to achieving that? If you'd just been honest and said I'd have to wait 1week, 2 weeks etc I could have dealt with that but it's the constant lying that is so frustrating. I've been promised my order would arrive the next day multiple times and....nothing!

What a disservice you have done to parents and children with your shambolic company. You should be ashamed!!

There are only 3 stars for the online shop.
We were there about a week ago to buy a suitable bed. Customer service didn't really advise us.
We only bought a few toys because we drove there from Zurich.
It is best to only order online!