Ordering online did not arrive after 2 days as on ...

Ordering online did not arrive after 2 days as on the internet. I ordered again after 10 days .. then both came at once. 4 days before I asked if you could cancel the delivery, there was no answer ... only after 2 days. The package is already on the way.
The man on the phone completely rude, arrogant, and not a bit understanding.
Will never order there again. I haven't seen anything so cheeky in a long time.