Started with an IS350, then went on to a 2011 RX350. The service then was simply the best! One buys a Lexus for the quality, safety and that gorgeous design (2017 RX 350 F-Sport)! Love that aggressive look!
Thank you Phillip Leddy for the professional and worry free service. Never any pressure, always cordial and proving that the "over-the-top" service that Lexus is known for continues to endure.
We were also looking at the Infinitis...fortunately we met Phil. Thanks again!
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They usually have great service but I did experience the not so great service recently. Turned in my vehicle for chasis replacement but it seemed to be more noisy after installation. Additionally, the rear door wasn't able to work after I received it but i was told that it passed inspection and it was working but when I tried it it just happened to break.
There was an attempt to help me but it took way to long and I ended up just purchasing the part my self to attempt to fix it. Service pros are cordial and friendly but I think if the customer brings up an issue they really need to help them find a solution to the problem. We are bringing our vehicle there because they is a problem. As the "experts" help us to correct it.
As with alot of Guam families, we are lifetime family customers and when we purchase a vehicle it is likely our children will purchase the same brand.
AK Guam helped me get a truck that best suits my family's needs. Their staff are reliable and responsive and you'll get first class service even when you're purchasing it off-island. NO PAIN FROM DUANE! Check him for your next purchase.
My car buying experience wasn t so bad. On the other hand my car selling back to the dealership has been quite another story. I was quoted a sum for canceling 4 warranties and extended warranty, and the car was paid off so that should be refunded to me. They told me it would take around 4-6 weeks for it to be done. Well 2 weeks later I receive one of them cool. Now at the 6 week mark and nothing. I tried to contact them and it s always they re busy take a message and they ll call you back except they never do. So I call the warranty company. Two of them say it s been finalized and that I should contact the dealer they should have them by now. The last one that makes up the majority of the refund said they haven t received anything from the dealer even tho it s been 6 weeks already. Yet the dealer won t return one of my calls. Hopefully eventually y all will make time to give me some insight on what s going on.
Office spaces and showroom areas are immaculately organized and clean. Staff are very welcoming and attentive. The 3 Toyotas I bought the last 21 years never broke down in the seven years each of ownership. The fourth and most recent one was just irresistable . I can attest that the service department staff are equally as attentive, welcoming and detailed. Maintenance follow up calls especially when safety is concerned were relentless. I was not good at keeping service appointments, that's why . Job quality is topnotch. I don't recall having a "painful" pocket for parts or service at any given time for any of my 3 ex cars. I must not forget, the online customer chat service is a human (not android)! Prompt, courteous and very knowledgeable.
I just wanted to let everyone know how great Alvin Bengco s customer service. He was very friendly and approachable when I met him. Getting my highlander was not my intial choice but he changed my mind and I love it! Keep up the great work Alvin and Maria from the financial office!
My parents and I are proud owners of a 2000 Avalon, 2006 Tacoma and 2011 Camry. We have remained loyal AK customers all these years for their friendly and trustworthy service. It's common knowledge that Toyota will last you forever so we stick to the brand. What's reassuring is that it's backed up by an awesome dealership! Thanks, AK. You really are "Here for Guam. Here for Life."
**UPDATE** Atkins will sell you a lemon of a car and not hold up their end of the "7 day warranty". As soon as you drive off the lot they do not care about you and will ignore you. If you want a great used car or truck hit up Carvin Tilly across the street at JJJ. Much better service, will answer your phone calls and actually work with you once you drive off the lot. Bottom line: DONT WASTE YOUR MONEY AND GO TO TRIPLE J!!
Last week I messaged a friend of mine Jake Ewing who by the way is on furlough. All it took was a message to Jake and he had Joanna Carranza call us the same day to schedule an appointment to see some vehicles for my daughter and son in law. Appointment set for Wednesday 05/20 within an hour they got the approval. Their assistance they have shown has gone above and beyond. One being with Jake still on furlough but assisted us even though. And Joanna who sold a car that is suitable for 1st time buyers.
it was a very easy process for me to get my car. The sells person Ms.Annabel was very helpful because I am a first time buyer. The service was amazing. Thank you
I brought in my 2017 Toyota Tacoma on October 23 with AC issues, it was determined the blower fan had cracked & needed to be replaced. I was told I would get a call in 6-7 weeks when the part came in. After 6 weeks, I decided to call myself & was told the part was in. . . Why wasn't I called?? I'm finally able to bring in my truck for the blower fan replacement on December 4. When I pick up my truck, I'm told the resistance part for the AC blew its fuse so my AC only works on the highest setting. How come this wasn't tested the first time I brought the truck in?? This part will be in 3-4 weeks. Of course 4 weeks comes & no phone call, even though I complained about not getting a phone call the first time & was guaranteed a call this next time around. I was told the part was in & made an appt for a couple days later. . . Which is today. I bring my truck in the morning & then after his lunch break I get a phone call that whoops, the part isn't actually in & probably won't be until mid next month. So I wasted my time & energy bringing the truck in for nothing!! So now I'm going about 2 & a half months with a messed up AC & of all places, one of the most humid places to live. Not to mention, I'm 9 months pregnant now. There has been no urgency in ordering parts after all this time, which is disappointing. So now when & if the part gets in, I'll either have a newborn driving around in the highest AC setting or I'll be about to give birth with no way of getting the truck to the dealership by myself. Thanks AK Toyota, I have no faith in your services from now on. -A VERY disappointed customer
My husband and I are very happy to have AK Jaython Delgado assist us on our Vehical purchase, check him out because he will take great care of you I garantee you will be satisfied INDEED!
The salesmember (Mrs.Mona Cing),whom assisted us was very hospitable and knowledgeable. We felt very comfortable and at ease asking questions and learning about the vehicles with her. We are first time new car shoppers and walking in already had a stomache ache thinking about the prices and bills that will come about. BUT Mona talked us through the process and seriously was patient with us. And by the end of our appointment we were content and made the purchase! The finance dept., Mrs. Elaine San Nicolas, was also very efficient and thorough. Purchasing add ons and as well as insurance was a breeze and informative. Thank you for making our 1st new car purchase fwel like a walk in the park with NO stomachache! I highly recommend asking for Mrs. MONA when yiu are ready or curious about purchasing a vehicle.
Jon Sevilla know how to take care his customers well.thankyou for always helping us to get a new car.great customer service. best salesman ever..i'll surely come back to get more car to him.
Chevrolet service department is amazing. The prices are higher than a back street mechanic but they were completely thorough and above all else, HONEST. I would go back again and have.
The current customer service agent helped me lower my issues of suspicion of actual service that has actually been done to my vehicle. What I did not say in the survey was the additional suspicion of the mechanic s recommendation for service on my vehicle where it did not need it.
Customer is first, when you are about to buy a Car, then customer is the least once you buy the car. It is next to impossible to get through their phone lines even during normal days. Now worse. you will never get the line or they will call back even after a week. My car is grounded for the last 50 days, waiting for window glass. order and cash collected on April 17, promising to deliver in 3 weeks. I can assume some delay due to covid situation. But not this abnormal delay of 7 weeks and none of them contacted to inform delay or even after leaving more than 10 messages, no response
Took my in-laws' car in for an oil change with an appointment at 0830 and we didn't leave until 1104. Not sure if they were having issues with finding the oil, erecting the oil derrick or bottling it. A standard oil change should take 30 min tops, and thats with a 5-10 min break to get your head out of your @$$.
Needless to say, this ladies and gentlemen is why you should go with Honda, better cars and better service.
Shena has been such an awesome sales rep to us. Our buying experience was so smooth we would definitely recommend her to all our family and friends. Thank you so much Shena for taking great care of us in purchasing our brand new vehicle. Awesome customer service and jobe well done. Kudos to you.
There are two representatives on the BMW side of the house. Of the two, Mariah is awesome to work with. I have had more limited interactions with her, but she has already gone above and beyond to help me however she could.
John, however, is a nightmare. I have had better customer service at fast food restaurants than John provided me at BMW. My car was in the shop for 3 weeks. I never received a single phone call from him (or his boss), despite 12+ calls to get info. I always had to drive there, going an hour out of my way every time I wanted an update (30 out, 30 back). The last time I went there, my car was ready. I had no idea I would be picking it up that day.
Sales representative: Denise David was super helpful. She tried her best to get me the best deal. I liked that she thought of everything that could benefit me. She was leaving on vacation the very next day, but she took her time and helped me to the best of her ability. I was able to pick a car, test drive it, sign my contract, talk about insurance, and leave happy!
TO WHOM IT MAY CONCERN, I CALLED ON APRIL 20, 2020, 3;11 PM TO FOLLOW UP WITH ROXANNE AT CHEVROLET SERVICE ABOUT THE BATTERY COVER THAT SHE WAS SUPPOSED TO ORDER. LEFT MESSAGE TO RETURN MY CALL. CALLED AGAIN APRIL 21, 2020 1:28 PM, LEFT MESSAGE AGAIN, CALLED AGAIN 2:45 PM AND SPOKE TO JASON AND EXPLAINED TO HIM WHAT I NEEDED. HE CALLED ME BACK AND SAID THERE WAS NOTHING IN THE PARTS DEPARTMENT FOR THE BATTERY COVER FOR MY 2013 CHEVY MALIBU, HE SAID THAT HE WILL CONTACT ROXANNE VIA WHATSAPP. THE BATTERY COVER WAS DAMAGED WHEN THE VEHICLE WAS TURNED IN FOR SERVICE. I HOPE THAT I CAN GET HELP WITH THIS
First of all, the second my husband and I walked in the customer service was wonderful. We were greeted and offered something to drink. Out sales Rep, Mona was so cheerful and amazing. She went out of her way to get things done quickly for us to get our new Tacoma Truck. Thank AK for a wonderful service.
A little over a week ago since I purchased my 2020 Tacoma TRD Sport from Annabelle Bonner. The whole process of purchasing my first vehicle was every first time buyer's dream. Annabelle ensured I was fully aware of my options, ensured my truck was right for me, and we were able to communicate on what I wanted and where I was comortable to spend. She really had my best interest as a first time buyer and I would not mind doing the whole process again. I definitely recommend AK and Annabelle for your next purchase. My family has been a long time owner of Toyota and it definitly feels right to follow that tradition, where they offer reliability and style for all age groups. Thank you again AK and Belle for making my first time, a memorable one!
I love my toyota don't get me wrong, but when dealing with sales reps and services reps... not so much. They don't return your calls. When you have concerns they don't listen. My sales rep (J.S.) sold me a "brand new" truck with scratches and issues with new tint did not correct my issues. Recently, I brought in my vehicle for servicing and ended up with a loaner (which I had to fight tooth and nail for) because of a recall. My service rep never returned my call when I left messages. I had to call several times to get information.
They are so fast to take your money but don't support you as a customer after taking $50k from your wallet. I don't expect bells and whistle when I come in, but at least give me the customer service that you always advertise. This is the reason why so many people I know get vehicles from other dealerships.
Didn't leave with my dream car but very pleased with our sales consultant Rex. Thank you Rex for your great customer service. You can tell he does his job with passion and trying his best to give customers what they want. Not like some places or people. We didnt get what we came for but thanking for making it a great experience. Ak should be proud to have someone like you on their team !
So AK handles the BMW cars here on Guam. Everytime I went there their key Fob was not working. I have owned several BMWs for many years now. This wasn't the kind of BMW service I'm used to but again we are on Guam so satisfactory here seams to fall short a lot. Maybe because the island is so small? I'm not sure. They do have great granola bars and complimentary coffee while you wait. They dont vacuum or wash your car like every BMW normally does.
Very Helpful! Great Customer Service from two great salesman!Thank you Tony and Felix for helping my wife and I in getting the truck we've been wanting for so long
Thank you Jason for the experience and paying attention to my family's needs. You've made me feel comfortable and welcomed. My family and I are riding in comfort and enjoying the spacious room of our Highlander. Thanks also to Domonic Perez in helping me with financial options that's right for my budget. Si' yu' us Ma' ase.
Purchased the tire warranty and when my wife brought her tire for reimbursement they questioned her as if she was a crook. Asking her questions that made her feel like she was stealing there money. Then they told her the other tire that is missing rubber on it but still hold air doesn't qualify for replacement and let her drive away. What kind of warranty is that. Brought car(Lexus) in for service, saw the service sheet saying they checked everything filled all the fluids. Just the next day when we used the wiper wash the wiper fluid light showed it wasn't filled, the brakes was making noises while we reversed. That just shows they didn't do anything they said on the service sheet. Be careful when going there, overpriced service for not even providing the service.
Excellent customer service. Monaleigh was very nice and helpful staff. She make sure that I am happy and satisfied with my RAV4 Toyota. She even offered me whatever I need for any future services . I would highly recommend her for my friends and family for future transaction needs. Thank you AK looking forward to another great services you may offer in the near future.
Why offer shuttle services when I have to wait over an hour. Arrived at AK 7:35am Checked in: 7:55am signed in for shuttle service: 8:08am Got in shuttle 9:25an Probably get home past 10am
I will never take my vehicle here again. They have had my truck for two months in order to replace the door knob, the window switches, and an ABS sensor. My wife brought the parts there to be installed. Although the lady in charge of the service desk was polite, the technicians are completely incompetent. After two weeks they said the issues were fixed and they were not. Now they wont answer the phone. Everyone wants to blame COVID for not being able to do the job they were paid to do but as soon as they give my wife an appointment to pick up the truck, and I return from overseas, I will repair the issues they failed to do by watching YOUTUBE videos, and will do a better job. This is sad that a reputable company does such a bad job.
10/14/2020 So my wife got a call from the customer service agent and seemed to be happy with the resolution that was presented to her. We have not received the truck back yet, but my wife was glad to get the follow up and to know that she was not being taken for granted. As with everything in life, if my wife is happy then so am I.
My car has been in the shop for 4 weeks now waiting on a part and I ve had to pay for a rental vehicle that entire time. I am now out $700 because Toyota cannot cover my rental vehicle as the part was not on back order. I am now getting the run around because they do not know when the part will get in and they don t seem to care. The previous month I brought me car in because it was generating brake system lights and it cost $140 just to reset my battery instead of them actually looking for the problem.
Do not buy from Toyota if you want to use them for maintenance in Guam.
Last year Atkins Kroll earned the most awards in the 2018 Best of Guam Pika Awards. AK and its brands earned the top spot in the following categories: Best Car Dealership, Best Used Car Dealership, Best Truck, Best SUV, Best Sedan, Best Auto Repair, Best Auto Body Shop, Best Auto & Lube, Best Luxury Car, and Best Car Salesman.
I recently brought in my sister's vehicle (2014 Toyota Corolla) for a scheduled airbag recall appointment on Friday, July 17, 2020. The friendly technician that took care of my sister's vehicle, Mr. Richard Ongesii, did absolutely great! You know how you can tell when someone loves their job and they treat their customers like family? That's the customer service experience Mr. Ongesii delivered! Thank you for taking care of the vehicle and most of all, thank you for not treating the recall appointment transactional. I definitely recommend you! I left the service center a satisfied customer! On behalf of my sister and I, THANK YOU!
I very much appreciate the excellent professionalism of AK Auto Team - Ms. Tracy Perez-Santos. With Ms. Tracy, everything is less complicated. That is fantastic! Many thanks!
Thank you AK Guam for the wonderful experience working with Duane Calve and Dominic Perez you guys have an awesome team. I recommend everyone who is looking for a vehicle that meets there needs to contact these guys. There customer service is AWESOME. Thank you again.
Jose is absolutely amazing! He is very professional and SUPER accommodating. I truly felt that he had MY best interest in mind and he did his best to find what I really wanted and to weed out what wasn't in my best intention. I will definitely always go back to him for cars in the future AND recommend him to others! Thank you, Jose!
Duane was patient. He met with me twice to look at different models and allowed me to test drive them both. No pressure sales here! Thank you Duane Calvo!
Denise and AK as always, were outstanding from start to finish. Very flexible with all my requests despite the current situation, and i will always look for Denise when considering my future purchase. I got a great vehicle for a great deal, thanks Denise :)
Had to make call after call about my car and people don t know how to pick up a phone. Was about to charge be $1400 to fix my car access system when I was able to get it done for $200 elsewhere. Over priced and unresponsive.
Atkins Kroll - Excellent customer service 10/10 - Staffs are Friendly and Very approachable - They find a way to fit you financially - They go aextra mile for scheduling monthly maintenance
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