Purchased the tire warranty and when my wife broug...

Purchased the tire warranty and when my wife brought her tire for reimbursement they questioned her as if she was a crook. Asking her questions that made her feel like she was stealing there money. Then they told her the other tire that is missing rubber on it but still hold air doesn't qualify for replacement and let her drive away. What kind of warranty is that.
Brought car(Lexus) in for service, saw the service sheet saying they checked everything filled all the fluids. Just the next day when we used the wiper wash the wiper fluid light showed it wasn't filled, the brakes was making noises while we reversed. That just shows they didn't do anything they said on the service sheet. Be careful when going there, overpriced service for not even providing the service.