There are two representatives on the BMW side of t...

There are two representatives on the BMW side of the house. Of the two, Mariah is awesome to work with. I have had more limited interactions with her, but she has already gone above and beyond to help me however she could.

John, however, is a nightmare. I have had better customer service at fast food restaurants than John provided me at BMW. My car was in the shop for 3 weeks. I never received a single phone call from him (or his boss), despite 12+ calls to get info. I always had to drive there, going an hour out of my way every time I wanted an update (30 out, 30 back). The last time I went there, my car was ready. I had no idea I would be picking it up that day.

Seriously, John sucks. Do not work with John.