Customer is first, when you are about to buy a Car...

Customer is first, when you are about to buy a Car, then customer is the least once you buy the car. It is next to impossible to get through their phone lines even during normal days. Now worse. you will never get the line or they will call back even after a week. My car is grounded for the last 50 days, waiting for window glass. order and cash collected on April 17, promising to deliver in 3 weeks. I can assume some delay due to covid situation. But not this abnormal delay of 7 weeks and none of them contacted to inform delay or even after leaving more than 10 messages, no response