Christopher Wood Review of Atkins Kroll
I will never take my vehicle here again. They have...
I will never take my vehicle here again. They have had my truck for two months in order to replace the door knob, the window switches, and an ABS sensor. My wife brought the parts there to be installed. Although the lady in charge of the service desk was polite, the technicians are completely incompetent. After two weeks they said the issues were fixed and they were not. Now they wont answer the phone. Everyone wants to blame COVID for not being able to do the job they were paid to do but as soon as they give my wife an appointment to pick up the truck, and I return from overseas, I will repair the issues they failed to do by watching YOUTUBE videos, and will do a better job. This is sad that a reputable company does such a bad job.
10/14/2020 So my wife got a call from the customer service agent and seemed to be happy with the resolution that was presented to her. We have not received the truck back yet, but my wife was glad to get the follow up and to know that she was not being taken for granted. As with everything in life, if my wife is happy then so am I.
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