Albany Medical Center Review

Suffered a TBI, had a horrible experience, had my purse stolen by an employee who took my apartment keys and stole my vehicle, this employee was the mother of a coworker both of whom took advantage of me.
Had the Social worker bothered to follow up or if the staff on the unit bothered to pay attention. The outcome of my recovery and treatment would have been much better. Don't trust this hospital with the care of your TBI survivor loved ones.

they were very professional very kind I had no problem there at all. And it answered any question that I had.

My complaint is the parking. I disagree with having to pay so much money each day to see a family member!

While some of the staff are amazing....some of them lack basic decency. If you're in need of emergency medical help do not go here. My mother was brought in by ambulance and left in a room to decline for over 6 hours. Her "nurse" barely checked on her. It took me raising my voice at another nurse for movement to happen. By this time my mother was in far worse shape than we knew. The er never gave definitive answers. We never knew what was going on until she was admitted to icu. If you or someone you love need emergency help, avoid this er like the plague.

I wouldn't even send my dog here. Neuro staff is an unfeeling, ignorant batch of inexperienced androids. Stay far away.

I have had the opportunity to use the services of the ER, Radiation, Surgical, Vascular unit during my dad illness. Most departments are customer focused and the experience were good. Social worker on the vascular unit were very insensitive, disrespectful and appeared untrained. However the attendants, patient care, nurses and doctors have done an awesome job.

Icu means intensive care unit they do not live up to that. Allowed a non relative to sign for an autopsy then canceled it signed a false name and signing as Grandmother. There much more. Asking for Grand Jury Investigation.

It actually amazes me that there's a hospital that exists that the staff almost takes pride in robbing the sick... Seriously, we've lost about 2-300 dollars in clothing, not torn off, not cut off, but literally stolen BY THE STAFF. Leggings, Socks, Shirts, even Underwear, these people are nasty. Also, this location also apparently doesn't change their patients sheets daily like any sanitary location would, but they are trying to "save money" by only doing laundry a few times a week?!?! So just understand, if you end up here, don't expect anything fantastic, or even sanitary, and don't have any clothing that you actually want back.

Good job Bassett Network, stay classy...

I've been here since 5:30 pm with a migraine and chest pain. I haven't been seen nor talked to by a doctor nor have I been offered meds for my pain and not one person has offered an explanation. If it took this long to respond to a 911 call they'd probably end up dead. It's been almost 4 hours. Unbelievable

Great service helped my mom out and their nicu is top notch. My son has been taken care of and will be home soon

Called the Er room about wait times for a sliced open hand. They told me it wasnt my buisness to know and just to come and find out. Very rude and unprofessional considering the seriousness of the injury.

My mother was transferred from another hospital. Right from the start we were floored by the way the residents and fellows talked down to us. There was two exceptions but most were down right rude! Then our impression of the ICU was lock down except for two very impressive nurses, Nicole and Dan! They treated us like outsiders! Todd was down right mean and should not be on the nursing profession! All my siblings had the same impression! Communication about our Moms care was hard to come by!! We couldn t wait to get her transferred back home!!! In a new environment where hospital reimbursement is based on patient satisfaction, Albany Med has a long was to go! Involve family, communicate! And stop bad mouthing other medical professionals!

I would give zero stars if it allowed me to! My elderly Aunt had a stroke and needed further testing done here. They never called to give us information, and when I called, they had lost her! She had been sent back to St Peter's hours before. They made a horrible situation even worse and caused added pain and misery.

I had a very traumatizing experience and an altering life changing experience. I ultimately lost a loved one due to the negligence of that place. Although all the years I thought this to be quite a top notch place, I realized from this past experience that this is a school. Meaning it is a joke and you are basically an experiment. I won't say everyone experience will be horrible there. Just make sure you have a health proxy, power of attorney everything, if you have some all of a sudden life threatening illness! Make sure that you're family and friends agree that they understand what you're wishes are. And that you have outside patient advocacy because everyone who works for that hospital, best interest is that hospital and not you! The good people there, gets silenced, or underminded, leaving them renderless to providing you the proper care you need. I have witnessed others besides my loved one pass away from coming in there with one thing , then suddenly dying from another. Please make informed choices. Get second opinions. And never feel pressured into making any sudden and drastic measures on behalf of what they might tell you. Please take this in consideration from a mother who lost her child in that place.
This is advice for any where you may go that has your health involved.

This hospital is very dirty. Unorganized in every way of doing things. Very lazy nurses. They rather flirt with each other then help anyone. And the security what are they here for the aurgu with each other

This is a level 1 trauma center people, unless you're dying it will take awhile to be seen.

I was at Albany Med the other day and was surprised to see the Lack of face masks, even at the security desk Where you checking in, people were standing there chatting with no mask. All entrances state must wear face mask yet apparently not enforced. Very disappointing. Notice this throughout the hospital.

Transplant surgeons and staff are the best could not ask for a better group of people.

I understand so many negative reviews - people are generally only at a hospital during stressful times. My father had a stroke and was brought to Albany Med from Ellis, and spent a month in ICU and a few more in normal treatment before a bed opened up at a rehab facility. I was at Albany Med 6 days a week for several hours at a time after work and not once was I disappointed in the treatment or service offered. The facility was always clean, the nurses and attendants were always responsive and understanding, and always did their absolute best to accommodate everyone - even when under pressure from HUNDREDS of other families in the same situation. There are literally HUNDREDS of processes and procedures that hospitals must adhere to, from intake to release, that are designed to protect the patients, families, and the hospital itself, and many times people fail to realize that these policies aren't hoops that can just be jumped through at a whim. The staff at this hospital have saved more lives and eased the suffering of so many more; for people to leave a 1-star rant because an over-worked nurse wasn't able to bring them an apple juice in a timely manner is absurd.

VERY, very slow. I was going to rate it 1 star but some of the staff are very nice. Its just I've been sitting in 1 spot with my son and son's mother since about 10:30 a.m. to check on my finger infection and now it's almost 7 p.m. and I'm still waiting because they're not sure what to do with it. I hate to complain but this is beyond ridiculous. I'm considering St.Peters next time I have to go to the hospital for anything.

Went to the ER after a snowboard accident via ambulance. I've had my fair share of ER experiences and this one was different with the way the ER staff handled my injuries and how fast paced everything went down (scans, pain meds, comforting, answered questions, nurses were nice, etc etc). I don't want to have another accident, but if I do, I hope I get taken here.

I been here a few times for different surgeries but this last time was a terrible, terrible experience. The Doctors were wonderful as were most of the nurses. However one nurse inpeticular acted very unprofessional by talking about my situation loud enough to a coworker. He had questioned my pain management to the point he was making decisions as rot when I got my meds an how much I got. When the night prior the orders had been adjusted to better manage my pain because it got out of control at one point. But a kind nurse In short stay named Cheryl spent a lot of time and effort into getting me comfortable. Unfortunately a not so kind nurse named Chris C. Made my stay there in short stay BB EXTREMELY MISERABLE AND UNCOMFORTABLE. I DON'T RECOMEND SHORT STAY BB AT AMC.

This hospital sucks. My son was sent here from another hospital. We were in the triage area for almost 2 hours before going to a room. We were told that the nurse would be right in. We are still waiting after 15 minutes while nurses are just standing around talking. My definition of right in is definitely different than the medical staffs.

Terrible. Waited in E.R. for 7hrs with my husband. Was told by my husbands doctor who practices at Albany med to go to the E.R. The E.R. docto1 r tried to brush off my husband and send him home when he was finally called in. Doctors got mad At my husband for getting upset when they tried to send him home after waiting all that time, then the doctor told other people that worked with him that he did not care what they did with my husband. They stuck him in A room for 2 days with no treatment. When asked for treatment told him what he wanted to hear. Never followed through After 2 days gave him A catscan. Told him he was fine and sent him home. It was ridiculous.we called A nurse in while I was with him and she never came in. WHAT A waste of time and money. They admitted they do not have A system and only help the people that are in dire need first. I will never do that again.

We found the surgeon and staff we saw to be wonderful. They really helped us out. Thanks guys.

The security team was very UNPROFESSIONAL sexual conversations while people are sitting in the ER. it was shocking. My doctor was cool as hell and so were the nursing staff but the wait time was ridiculous 6 hours for eye drops. Plus another hour to get the script filled pretty sad.

My husband has/had the best care there. Everyone there is great!!!

My nephew was brought here after an accident on his bike. The staff was caring and very professional. The doctors answered our question no matter how trivial they seemed. The nuses were there immediately to address any problems he was experiencing

These people are so rude on the phone. Very disappointing for a health care facility. If the ratings were below 1 that would be appropriate.

I have a granddaughter that has global development disabilities. She required a pediatric neurologist along with a geneticist. I cannot say enough good about both physicians. Dr. Pugh is friendly, professional, a listener and most of all an excellent doctor, very knowledgeable. I never felt rushed. He is genuine and is a blessing to the department. Thank you so much Dr. Pugh for everything you have done for us.
Dr. Adams was also a great listener and helped us in our time of need.
We had visited another hospital in Syracuse however once at Albany Medical the choice was clear who was best.
I give both departments 5 stars. We never waited more than 15 minutes and all staff has always been extremely helpful.

So 9:20 am. We walk into children s emergency room and there s nobody at the desk. For 10 minutes!!!! Then I call the hospital info. And we get a very rude answer of someone telling us that soon there will be someone coming. When I asked when she said soon. I kept asking for a specific time, she said soon and then with highs pitch voice a BYYYYYEEEE.

Stayed there for 25 hours when I could have been out in 10 the place was dirty and the staff was very slow and not caring.

If I could give the poor excuse of a medical facility a negative five star, I would. We were told to bring our child to AMC by the nurse line as her condition was dire and while there we waited until close to seven hours to see a neurologist - albeit a resident, who dismissed everything we said. Upon shift change, I had the pleasure of watching a nurse face timing her daughter and a second nurse swearing like a sailor. A great children's hospital that is for sure! Our child then was transferred to a regular bed and based on prior notes another resident made the decision that the condition was caused by behavior and sent her home. The neurologist on call also dismissed everything my wife said. If AMC is my life line - thanks but no thanks, send me to a real hospital.

The speciized blood lab is a very time consuming process each time it seems never to improve on the Patient and appreciation for the Patients Time or Schedule.

Have been waiting in the waiting room for 4 hours with my 3 month old. She has not kept anything down in the past 14 hours.

Medical Care Good - Administration Is A Nightmare!
Making an appointment- they required a referral (my insurance didn't). My primary sent it immediately - they failed to tell me upfront things they needed in addition. My neurosurgeon sent records, they denied getting them.

After a satisfactory medical visit. They started sending me bills, despite insurance covering visit. They transposed my birthdate (1/21 versus 12/1). Insurance company has called them two times, I've sent two letters and made a call myself. Still haven't fixed, still sending collection letters to me.

Incompetence reigns here. administratively. (My daughter was an RN there - they have wonderful medical staff...)

As much as the staff has been wonderful I began this journey in the ER at 4 today it is 12:05 and there have been long gaps in care. The person who was to draw my blood came at the same time the chest X-ray was to be done. 90 minutes later she commented I had been in there so long. I hadn t I had been waiting in the common area finished and done then wait over an hour and half for results settled in er cubicle for another 31/2 hours and bottom line I am basically fine just my body s reaction to a blood transfusion My family has always gone to St Peters what possessed me to go elsewhere

I was driven by ambulance to Albany med, having blue lips, delirium, shivering, and hot flashes. I was unable to speak and did not know where I was. I was writhing in the wheel chair as they rolled me in. Not one person looked up, and there was no rush to treat me. They wanted to give me Xanax because they probably thought I was just another crazy girl . I refused the Xanax and screamed for water and ice packs, I remember being desperately thirsty. After finally doing blood tests, it was found that I had excessive dehydration due to heat exhaustion that I suffered from only two days prior. Apathetic, sexist, and desensitized is how I describe this staff. I m happy they gave me IV fluids when they did, and could only imagine what would ve happened if they didn t. Did I mention I m only a 21 year old college student?

Graduated from their Physician Assistant program in 2003 and cannot say enough good things about this program. I was very well prepared for the real world after graduation.

Emergency room services suck.You wait and wait this is a bad hospital

I had to be transferred from CMH. The care I was given at Albany Med was terrific. Great support staff, wonderful nurses. Food not so good. And beds are not as up to date as they could be. The whole hospital needs an upgrade internally. But very thankful to the folks who took such good care of me, especially those down in VIR.

The nurses have been more then amazing at Albany med. Wait times tend to be a little long but the nurses we have dealt with have made up for that. My Dad was airlifted quickly to Albany med and he started in the emergency room. Our first nurse, Tammy, was amazing and very sweet. We were able to see him right after he landed. Once we moved up to the neuro floor we had many wonderful nurses. Thank you to Hannah, Lyndsey, Michael, Ling, and a few others who s name escape me!! Our social case worker, Bonnie, completely dealt with workman s comp and updates us daily about it. Heather from physical therapy came down initially and started helping my dad while he was in neuro. She is so wonderful and he loves her energy. He has now been transferred to in-patient physical therapy and his nurses and doctors have been phenomenal and so very nice. The food options are impressive and they will switch meals immediately with you if there are any mistakes in the order. So far, we cannot say enough good things about the hospital. Thank you to the staff and especially the nurses!!!!

Spine Center, Easy parking in the attached garage. Seems to be confusion about people pulling the ticket from the machine.? Everyone was pulling too far forward. Spine center was busy. Staff friendly and most importantly knowledgeable

Great doctors in the birthing center. (No I have not had baby yet, but got sent there due to preeclampsia symptoms and high blood pressure) was negative of preeclampsia but I do have high blood pressure. Anyway, the one nurse I had didn t know how to give IV and it still hurts to this day. And I was put in a room with no AC and it was very hot that day. And mantiance came in and they turned the AC on for a minute then it shut back off and I asked again and nobody came in and they just left like it wasn t a big deal. Then I asked to use the shower cause the needle actually made me sweat from all the pain cause they did it in the wrong spot three times and they wouldn t let me use the shower. Aside from that, the rooms aren t very clean they smell funny and look dirty. But The regular midwife delivery nurse was very nice though. Loved her. It s not the worst hospital but it definitely could be better. Especially how dirty it was. I did not like that one bit.

I would never recommend that anyone needing inpatient care go to Albany Medical Center. The Emergency Room treatment wasn't so bad, but if you get admitted you're in for a really rough ride. I know, because I'm a good writer, it probably sounds like I'm not an individual in a lot of pain, but please do not be fooled because I'm very bad off. And if you're in need of pain medication and you're black, forget about it because you will be treated like a drug addict--not just by white faculty, (intact you would do better if your nurses are white) but by the Black, Asian, and whatever other nationality that is employed as nurses there. You could be crying out in pain, and the nurses will not call a doctor to see if your scripts can be strengthened. Thus, you will suffer. If you call the number they provide you with for patient concerns, trust me your concerns will fall on death ears--and that's if they even direct you to someone in charge, where they will more than likely direct you to the very nurse's station that hasn't answered your call button for the last 45 minutes to an hour (I once waited an hour and 37 minutes and three times hitting the call button for my nurse, who said he only just heard about me needing him--maybe, maybe not). This is all day long treatment, but that same type of treatment is even more astonishing once the 7:00pm to 7:00am shift comes on. Now I will be perfectly honest, they never treated any of the people house next to me so badly, but who wants to take a chance at being the one they feel is a pain in the behind patient and run the risk of being mistreated. I can tell you for certain I was 95% independent, where I could use the bathroom--with a good deal of pain--on my own, my family changed my linens and cleaned my bathroom, (a shared bathroom at that) and I washed and re-bandaged myself, etc. Thus, I could not have possibly been too much of a pain in anyone's behind. The only time, in fact, I rang my call bell was to ask for something I had been prescribed by a doctor or a doctors assistant. Funny thing is, while this started before a botched surgery was performed on me, it was far worse after. I won't go into the specific details of what happened to me in the Albany Medical Center operating Room, but I will say this, I was told, verbatim, "We're certain we see [this] on your your MRI, so we want to go in and do [said] operation." I told them I didn't want to have the operation done because I know what they were looking for was not going to be there. Under threat of zero treatment for what I actually went to the hospital for to have remedied if I did not agree to first have above mentioned operation done, I agreed to do the operation. The operation was performed, and, just like I had told them, what they were going in to look for was not there. Thus, they pushed me to have an unnecessary operation done, even though I advised otherwise, under threat of further neglect of actual problem which needed to be treated, only to find out that what I told them was 100% accurate--that surgery was not needed. I know most people will not read this entire missive--and I don't blame you--and that some still will have their biases against what I'm saying based upon their own favorable treatment at Albany Medical Center, but for those who do read this and with and open mind, I hope I've been of service to you.

Many a good experience for myself from that amazing hospital!

It's bad when I can say the the VA is better than this hostipal. All other veterans would understand what I mean by that.

I have an excrutiatingly painful, HUGE abcess in my neck and I've been here for almost 5 hrs getting jerked around. I have a heart condition acquired serving as a first responder in NYC during 9/11 and if this infected material seeps into my bloodstream, I'm screwed. They're not the least bit concerned. This place gets worse the more it grows.

My husband is not getting the attention & care he needs. He's kept the nurses on track with his meds its very unprofessional! I shouldn't have to listen to him scream in pain for an hour & 30min. I'm very disappointed! Albany Med is the worst Hospital I've ever had to experience.

Yesterday was a lot. Had a bit of a health scare (all good though), but the level of disrespect that I received from the staff (doctors and nurses) at this hospital is something I'm still digesting. I was assumed to be homeless and drug seeking because they asked me if I was in pain after I told them I was. I am not homeless, nor was I drug seeking. I was also constantly mis-gendered even though I corrected them (politely) repeatedly.

Here is the problem with that. I was vulnerable. I was alone while I was there. A few times I wanted to just sign myself out and go home and hope this got better on it's own. The experience I endured at Albany Med was degrading and lonely.

People get so wrapped up in things that look different, but forget that at the end of it all, our bodies is no different from anyone else's.

People deserve to be treated as a human being no mater what. If I was homeless and drug seeking, I still would deserve the status of human. Our health care professionals need to be better and do better.

Took my dad to ER got there 1:30pm check in, security, triage all good. Patients very rowdy, screaming at staff for their wait. One patient walking around mask off dry heaving ... x-ray tech good. Then called in back ER so busy he didn t even get a room sat in a hallway on a bed, across from a bathroom which was dirty n bloody .. psych patient yelling, staff n security sitting to monitor those patients.. but they were texting on their cell phones which is a violation of hippa.. eating in the work area.. RN overloaded with work, attending MD poor bed side manner, yanks my dads shirt off right off in the hallway to examine him. Walks him to CAT scan discharged at 830 given papers that do not reflect my dads complaints or plan of care on it. Had the wrong complaint on DC papers. The RN came over after all this said Cat scan should be soon( she then seen the DC papers sitting next to us). And apologized for it being busy. No patient needs to here that. Then after all that she got a set of vitals on him. Granted he was NOT critical, ALSO the ER was busy. BUT at what point should you defer patients to a different ER if you are inadequately staffed to care for them??

I am emergeny room 5 hours , finally the doctor come to take care. Why they call here emergeny ?
I dont get it.

I had some really amazing people taking care of me at the Albany Medical Center Emergency Room. Thank you so much, I wish I could send a fruit basket big enough.

Uncaring and unsensitive staff. Scheduling practices nearly unethical and would not allow high priority patients to be seen if they are 600 seconds delayed due to uncontrolled circumtances prior to their appointments. My feedback is that anyone seeks another care facility where people truly care or feel free to experience it for yourself.

I didn't love the experience of having to be there for my precious son, and I am deeply saddened that he didn't make it. However, I know that every single staff person, from Doctors to Nurses, in the ER and then in ICU, did their utmost to save my precious son Kody. They truly felt for both of us. Some staff from Pediatrics came to his ICU room and made a plaster handprint and I received a card from the ER staff who worked on Kody following his passing. On his last night, they pulled a larger bed into the ICU room so I could sleep next to my son for the last night. I KNOW they wanted to save my son, and I know they did everything possible to do so. I couldn't recommend a better hospital for any patient. Thank you.

Unfortunately I had to ER. They kept me there for four hours but could not figure out why I was having chest pain. Its been more that three weeks and I am still in pain. They sent me bill for five thousands dollars.
These guys are waste of time and money. You go to ER they do nothing unless you are dying. They make you sit for hours bill you and send home. I would suggest go to St Peters Hospital.

Unbelievable.... with the amount of money they have poured into this place, there are no maps showing you how to get from place to place. Signage is at best, poor. The desks with people to help close down way to early. Medical care seems to be pretty good but so is St Peter's and Ellis. My last choice from now on.

I was flown in after a bad skydiving accident Saturday.... Thank You for saving my life

My husband came here for surgery on his badly broken leg. This place runs like a well oiled machine. Everyone we had to deal with was wonderful. Wait times weren't bad at all, but being mentally prepared to wait helps. Because you're going to wait, that's how it works. That doctors and the nurses were awesome and so was the food. My husband's care was outstanding and he couldn't have been in better hands. The staff here care about what they're doing and it shows.

My elderly mother was a volunteer chaplain for Albany Med for a few years in the 90's.She used to come home crying and telling me the story of the HIV baby who passed away or grief of a family after losing their mother. It was a difficult, unpaid, thankless job but she did it. Recently my mother has become ill. She was in Albany med for a little over a week. During that time I had to call patient relations due to her poor care. She then had an assessment done for in home care, which she completely qualified for and was told she was all set for a referral. They discharge her one day after a horrible diagnosis, did not give her an oncology referral, did not give her the in home care referral and have been nothing but combative and rude when I try to get assistance from them. I have several calls to the social work department that went unreturned. If this is how someone associated with the hospital, that volunteered and gave her time so freely, imagine how they would treat you or your family member.

Albany Med saved my life I was giving a 50/50 chance of living and the doctors and nurses were wonderful.

This hospital is a joke. Constant negative treatment and neglect and some how still recieves funding to expand and grow. Act like the pandemic is so chaotic still when according to the state we are sitting @ less than 1% are going to choose to be lazy and do nothing to help anyone. Constant giving patient a pain killer cocktail and antibiotics like that helps cure all. Wish there was a way to boycott and have all the staff there lose there license to practice especially surgeons as they get away with picking and choosing who they operate and help. Best to avoid this hospital at all costs.

If there was a way to make this 0 stars I would. My mother was a patient here for over 56 hours with an open fracture on her left ring finger. Pain management consisted of morphine and hydrocodone along with antibiotics. But to leave her in that state without doing some kind of surgery to either repair the damage or amputate they have done nothing but x-ray and ultrasound. Surgeons do NOT have a right to pick and choose their patients! They have taken the oath to HELP and TREAT patients. I have no words but how DISGUSTED and APPALLED by their lack of treatment. I do NOT recommend going to Albany Medical Center for any reason.

Most certain my 19 yr son was forgotten in the ER, also he received the wrong blood type upon hand off to critical care unit, treated by new residents for first 3 hours of care for blunt chest trauma, chest tube and trauma cath places by new residents caused additional harm which led to veinous hemorrhage, and he was given an overdose of Fentanyl. I was denied a formal grievance review then told by leadership that not all care is documented in the medical record . Horrible at patient care. I give them a 1 star st covering up their errors and would never recommend anyone go to AMC not even my worst enemy. FYI My son died that evening at AMC.

My mother was admitted through the trauma center at Albany Medical Center on June 21, 2018 for a broken orbital bone and nose fracture. Everything was going well until she went to an inpatient room.
After several requests to give my mother her hydrocortisone for Addison's disease and explaining how important it was, she became unresponsive because they did not give it to her in time. She also should have had an IV for hydration that was delayed well beyond a reasonable time.
I am giving one star because the trauma team were great, but what good is that if you get to the floor and aren't given your life saving medication and hydration after a tramatic facial injury. If you choose to go here you must advocate for the patient and bump yourself up the supervisor ladder till you get what you want. In our case it was too late, she became unresponsive. She is alive and doing well only because of my sisters not the hospital.

I would like to thank the Emergency Hospital of Albany

didn't even see a doctor in the ER WILL NEVER GO THERE AGAIN!

Albany Med is the only level-one trauma center in the region. As an academic center, it delivers the best care you can expect in almost every specialty!

The service was appalling. My younger brother went in with chest pain and the staff was completely inadequate. I had to put him back on the cardiac monitor myself. I was monitoring his blood pressure, he was grabbing his chest in pain and I sat with him for several hours and he was only checked on once. Never given a call bell to call for help . As a RN myself I was saddened by the poor basic nursing care or lack there of. What nurse pushes morphine for chest pain and does not come back to check on the patient. When a family member has not bothered you once but has important information to give you you don't roll your eyes and give an attitude where the family can see you. Be the professional you are.

At First Was Decent And Nice But As Soon As U Know It They Go Behind Your Back When After I Was Pregnant An Sometimes Snippy An Try To Be Better I Dislike Albany Med For Whut I Am Now Going Thru I Had Wish I Went To St Peters An I Could Only Say I Did Have My Fav In 2-3 Nurses At Most Smh An Ima Keep It As That !!!

I am pregnant dehydration and didn't get seen at all for 6 hours had my infant son they need to send people to st peters or memorial hospital if you have a wait that long

Used to praise Albany Med. Had a procedure done yesterday, and the radiology Dr was great but had an allergic reaction to contrast. He call the er dept, arranged transport, and advised the er dr this was a known allergy and i was medicated before test to help prevent it but unfortunately it did anyway. Moved to the er, had to reregister and told to wait in waiting room behind the others. Asked how long it could be...told 2-3 hrs. Staff there was extremely rude when asked question. I dressed in bathroom from procedure done, and left. Asked for directions to get back to main bldg entrance, and the woman at desk said, "follow the signs, can't you read".
Unacceptable practice by this hospital. Was driven to Ellis hospital after using my OWN Epi Pens for further treatment where it began as soon as I went to desk.
Will Never go to Albany Med again! PRAISE to Ellis for all their care, compassion, quick treatment, and professionalism.

The communication there is horrible but they have done wonders for my dad, i highly recommend them!

Trama emergency rooms are dirty with blood on floor. I was horrified

Note to albany medical employees. Don t work in a fields of helping people if you don t want to help us! I didn t come for straight faces, passive aggressive attitude and unpleasant attitude. I usually go to St. Peter s but it was convenient to come here. Just reminded me again not to come here again. Truly
Disgusting I m sorry.

update:

I felt like a burden there. Everything felt rushed and i feel very unsure. Getting a second opinion. The resident doctor that was caring for me needs to go over empathy. I had to beg him to test my blood literally. Him telling me theres nothing wrong with me, just by looking at me. This whole entire hospital needs to do a workshop daily on empathy !!!! I just felt like a test dummy. Im just really shocked that folks chose a career of caring for people....when they don't care. That is extremely odd to me.

Brought my 21 year old son there . He was told from Albany Emerg-care. In Brunswick. . To go there because possible need surgery. He fell off a dirt bike in lots of pain . Did this at 6:30 at night . Went to Emergency room at AMC at 6:45 .. was checked in ( name blood pressure) after 2 hours. Then waited ..and waited and waited ..(In lots of pain .. ) is repeatedly asking if he could get pain med . They said no you need to be seen first waited a total of 5 hours yes 5 HOURS AND STILL WAS Not seen . Still waiting . I went up and said that my son has been sitting for 5 hours and still wasn t seen . I m taken him out of there .. and all they said was ok that s your choice. We left . Went to Samaritan Hospital in Troy. . He was brought right in and seen and treated all with in 40 mins ! I am so disappointed in Albany Med . Not satisfied with them at All ! Rude uncaring. Crazy hostile people.
Not happy
K.Coonrad

Saved my life more than once in the emergency room, and several times on the operating table with extensive surgeries. The nurses are the best I have ever encountered, compassion and professionalism all around! I only go to Albany med now even though I live nearly 45 mins away and could quickly go to Ellis which is only 4-5 mins. My many experiences with both hospitals lead me back to Albany med and it is who I refer friends and family to often.

Best care i have ever witnessed, outstanding service, from everyone that was taking care of my family

Worst experience ever!!!!! I ve been sitting here for 4 hours now with my hand bleeding out severally! Still haven t heard from hand surgeon. Unprofessional behavior leaving used needles in my room unattended. I will be leaving another review whenever I finally get out of here. Update: got released after 13-14 hours,

Absolutely the best hospital in the region. I was transferred here from CHM Columbia medical Health which had fail me miserably and only drugged me. After a second opinion from a spinal doctor Columbia medical health they had realized I needed either surgery or Cortizone shots. I was then transferred to Albany medical center The doctors were very informative and helpful and got me the procedures to get me from being paralyzed to being able to walk around again . I feel as if I would have been brought to AMC first I would have not suffered seven days at CMH. At Albany Med they had me in and out in 3 days . So If You have a choice and you live in the Inn between areas like I did do, go to Albany medical center, they are very professional and I appreciate their help.

Have been excellent for me. 7 surgery's 13 inpatient stays have been good.

best medical center in Albany. dont forget to get parking ticket

I would give less than one star, if I could. This is not something that I normally believe in doing, but I can't let another family go through what ours endured. In the middle of June, my Mother was admitted into this hospital. The trauma unit as a transfer from another hospital for a MINOR tear in her esophagus. They put her in a room and FORGOT about her for 13 hours.

It wasn't until she went into cardiac arrest because of a Pulmonary edema that they realized she was there. They almost killed her. Even worse, the doctors and nurses told me that it was their error. They told me it was their negligence. She missed more than a MONTH of work. She had multiple surgeries to repair all the damage. I mostly got apologizes and we well won t let it happen again A person shouldn t have to almost die before they are treated properly.

We contacted several lawyers about a mal-practice law suit but they told us that the cost of the lawsuit would be more expensive than the settlement because she did end up recovering. They almost killed her and there is nothing anyone can do about it.

She might be just a number to lawyers and the doctors who almost killed her but she is my Mom and she means the world to me.
To add insult to injury, they lost her dentures while they were shuffling her around trying to cover their butts. Dental work is extremely costly and they were about $2000. She filed an insurance claim with the hospital and they said they needed to do an investigation.

It took them MONTHS to decide that they would pay for the loss. And now despite having said she would be reimbursed they have not paid and avoiding her phone calls. They always are in a meeting or have some excuse. All she wants is that check so she doesn t have to be embarrassed and without teeth in public.

I think that Albany Med has made her suffer enough. Write the check. It s, literally, the least you could do.

The receptionist at the ER is extremely rude and needs a empathy training. In all honesty she should work in a different field if she does not have patience. Including some of the nurses that check you in are rude. Is AMC not paying or treating you well? Is that why you're taking out on us sick patients. Enough is enough already. This lack of empathy has gone on for too long !!

Er wait time are extremely long and ridiculous I dont understand. Do you know have enough Doctors/Nurses
Does anyone truly care about the patients?
Or is it about money ?

If you have a loved one at this hospital, make sure you remove ALL jewelry off of them, because staff will steal. Someone used heavy duty metal cutters to snip the rings off of my mother's fingers--her hands were swollen due to her medical condition, so we couldn't remove them the normal way. But someone who works here knew how to get them off of her using force and avoid the security cameras. Disgusting. A police investigation unfortunately found no suspect. We are still heartbroken and humiliated. SHAME on Albany Med.

This Emergency room is god awful here!!!. The Nurse Manager Tracey Jean- Charles is unbelievably unprofessional!!!!! My daughter is a college student and went here because she was ill and we were told that they are short staffed and we would have to wait 9++ hours and to "deal with it". I would never go back and will FOR SURE be contacting the CNO and Joint Commision on this awful hospital!!!!!!!!