My mother was transferred from another hospital. R...

My mother was transferred from another hospital. Right from the start we were floored by the way the residents and fellows talked down to us. There was two exceptions but most were down right rude! Then our impression of the ICU was lock down except for two very impressive nurses, Nicole and Dan! They treated us like outsiders! Todd was down right mean and should not be on the nursing profession! All my siblings had the same impression! Communication about our Moms care was hard to come by!! We couldn t wait to get her transferred back home!!! In a new environment where hospital reimbursement is based on patient satisfaction, Albany Med has a long was to go! Involve family, communicate! And stop bad mouthing other medical professionals!