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I understand so many negative reviews - people are...

I understand so many negative reviews - people are generally only at a hospital during stressful times. My father had a stroke and was brought to Albany Med from Ellis, and spent a month in ICU and a few more in normal treatment before a bed opened up at a rehab facility. I was at Albany Med 6 days a week for several hours at a time after work and not once was I disappointed in the treatment or service offered. The facility was always clean, the nurses and attendants were always responsive and understanding, and always did their absolute best to accommodate everyone - even when under pressure from HUNDREDS of other families in the same situation. There are literally HUNDREDS of processes and procedures that hospitals must adhere to, from intake to release, that are designed to protect the patients, families, and the hospital itself, and many times people fail to realize that these policies aren't hoops that can just be jumped through at a whim. The staff at this hospital have saved more lives and eased the suffering of so many more; for people to leave a 1-star rant because an over-worked nurse wasn't able to bring them an apple juice in a timely manner is absurd.

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